topic Re:Unable to Install Intel APO (Application Optimization) from Microsoft Store in Mobile and Desktop Processors

Unable to Install Intel APO (Application Optimization) from Microsoft Store

Nexuu — Tue, 14 Nov 2023 20:16:40 GMT

Hello,

I have been unable to download the Intel Application Optimization app from the Microsoft Store. The 1.4 Stars on the App indicates many having the same issue....

All information I have found is related to ASUS motherboards.

I have a Gigabyte Z790 Auros Master Motherboard paired with an Intel i9 14900k CPU. I have updated all drivers available.

This is what happens when I hit download on the store:

If I click 'See Details'

I've attached a log for more information on my system.

Re:Unable to Install Intel APO (Application Optimization) from Microsoft Store

Alberto_R_Intel — Wed, 15 Nov 2023 18:11:24 GMT

Nexuu, Thank you for posting in the Intel® Communities Support.

We will be more than glad to assist you with this matter.

In reference to this scenario and in order to try to fix this problem, please try the steps shown in the following link:

https://www.intel.com/content/www/us/en/support/articles/000057375/graphics.html

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

Re: Unable to Install Intel APO (Application Optimization) from Microsoft Store

Ferenc — Fri, 17 Nov 2023 08:09:00 GMT

Dear Support,

I have same problem with this motherboard.

I tried your link but did not help.

Could you please help me fix this issue?

Thank you in advance!

Re:Unable to Install Intel APO (Application Optimization) from Microsoft Store

Alberto_R_Intel — Fri, 17 Nov 2023 18:00:11 GMT

Ferenc, Thank you for posting in the Intel® Communities Support.

We will be more than glad to assist you with this matter.

Please submit your inquiry on a new thread, the reason for this is that every scenario is different even if the same product is being used, so for us to better assist you and in order to try to fix the problem, please submit a new thread:

https://communities.intel.com/community/tech

Let me apologize for any inconvenience.

Regards,

Albert R.

Intel Customer Support Technician

Re:Unable to Install Intel APO (Application Optimization) from Microsoft Store

Alberto_R_Intel — Thu, 23 Nov 2023 19:37:19 GMT

Hello Nexuu, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

Re:Unable to Install Intel APO (Application Optimization) from Microsoft Store

Alberto_R_Intel — Wed, 29 Nov 2023 19:31:34 GMT

Hello Nexuu, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.

Regards,

Albert R.

Intel Customer Support Technician