topic Re:Intel processor identification utility in Mobile and Desktop Processors

Intel processor identification utility

ozenfurkan — Sat, 18 Nov 2023 14:17:08 GMT

Hello good day, I am having problems installing the Intel processor identification utility program. I get the error that it is not supported. When I look at it, it seems to support it in the compatible processors section. I couldn't install the previous version either, previous versions were also removed. Can you help me. Since the current version is not installed, can you send the previous version?
Features of my laptop: MSI STEALTH-17M-A12UE INTEL I7 1280P RTX3060 Max-Q

Re:Intel processor identification utility

Jocelyn_Intel — Tue, 21 Nov 2023 16:55:28 GMT

Hello, @ozenfurkan

Thank you for posting on the Intel® communities. I will gladly assist you here.

Please attach an Intel SSU report to check your system information and investigate:

Intel® System Support Utility for Windows.

Note: Make sure to mark the box that says "everything" before pressing the Scan button. After that, click on "Next>" and select "Save" and then, attach the .txt file.

Best regards,

Jocelyn M.

Intel Customer Support Technician.

Re:Intel processor identification utility

Jocelyn_Intel — Fri, 24 Nov 2023 20:40:35 GMT

Hello, @ozenfurkan

I hope you are great.

I am checking this thread and I would like to know if you were able to check my previous post.

Best regards,

Jocelyn M.

Intel Customer Support Technician.

Re: Re:Intel processor identification utility

ozenfurkan — Sun, 26 Nov 2023 19:54:30 GMT

Correction:
sorry for the late reply. sorry
Hello, good afternoon, thank you for your help, I appreciate it. I am attaching Intel SSU report. windows 11 is the latest version. intel driver and other driver I keep up to date.

Specifications of my laptop: MSI STEALTH-17M-A12UE INTEL I7 1280P RTX3060 Max-Q

Re:Intel processor identification utility

Jocelyn_Intel — Mon, 27 Nov 2023 14:33:05 GMT

Hello, @ozenfurkan

Thank you for your reply and the report provided.

Let me do some research about this. As soon as I have updates, I will get back to you.

Best regards,

Jocelyn M.

Intel Customer Support Technician.

Re: Re:Intel processor identification utility

ozenfurkan — Tue, 28 Nov 2023 00:10:27 GMT

SSU Test update

Re:Intel processor identification utility

Jocelyn_Intel — Wed, 29 Nov 2023 21:59:45 GMT

Hello, @VJBB

Thank you for your time.

Were you able to install this tool previously, like a previous version? Or is it the first time trying to install it?

If you had installed it before, try the below instructions: (check on the folder and make sure there is nothing there)

Ensure all Intel® Processor Identification Utility versions are uninstalled using Control Panel > Programs > Uninstall or change a program. Confirm no search results show up for Intel Processor Identification Utility.
Delete Intel® Processor Identification Utility folder located: C:\Program Files\Intel Corporation\Intel Processor Identification Utility
Reboot system.
Download and install Intel® Processor Identification Utility.

Best regards,

Jocelyn M.

Intel Customer Support Technician.

Re: Re:Intel processor identification utility

ozenfurkan — Fri, 01 Dec 2023 17:09:58 GMT

Hello good day, thank you for your reply and feedback. before installing the new version Intel® Processor Identification Utility v.,7.1.6 I deleted the old version and I can't install the new version I reported earlier. I removed all the files I looked for the old version and no files. I got the same error again when I installed Intel® Processor Identification Utility v.,7.1.6 again. see screenshot

Re:Intel processor identification utility

Jocelyn_Intel — Fri, 01 Dec 2023 17:25:53 GMT

Hello, @ozenfurkan

Thank you for your reply and the report provided.

In that case, let me investigate further. I will get back to you once I get updates or recommendations.

Best regards,

Jocelyn M.

Intel Customer Support Technician.

Re:Intel processor identification utility

Jocelyn_Intel — Fri, 15 Dec 2023 14:43:06 GMT

Hello, @ozenfurkan

Thank you for your time.

We investigated the issue and couldn't find the reason behind the error. We tried to replicate the issue but the processor is supported and the issue was not reproduced.

Can you please try again? The error message states that the setup was interrupted and that they should try and install the program again at a later time.

Also, make sure to complete and install all Windows updates.

Best regards,

Jocelyn M.

Intel Customer Support Technician.

Re:Intel processor identification utility

Jocelyn_Intel — Wed, 20 Dec 2023 21:16:41 GMT

Hello, @ozenfurkan

I hope you are great.

I am checking this thread and I would like to know if you were able to check my previous post.

Best regards,

Jocelyn M.

Intel Customer Support Technician.

Re:Intel processor identification utility

Jocelyn_Intel — Mon, 25 Dec 2023 20:05:52 GMT

Hello, @ozenfurkan

I hope you are doing great.

As we have not heard back from you, we will proceed to close this thread now.

If you need any further assistance, please feel free to contact us back and submit a new question as this thread will no longer be monitored.

Best regards,

Jocelyn M.

Intel Customer Support Technician.

Re: Intel processor identification utility

ozenfurkan — Sat, 20 Jan 2024 14:11:25 GMT

Hello, good afternoon, I am very very sorry for not being able to reply. I appreciate your help. I am listening to you, thank you for your help. in the Uninstall programs section, the installed programs are not listed in the list, there is no file, there is no Processor Identification Utility file C:\Program Files\Intel Corporation\Intel Processor Identification.

Windows 11 is the latest version and other Intel, Nvidia drivers are also the latest. I am not using any other third party applications or programs. I did a clean install of Windows 11 again. already but the problem is not solved. There is a problem with the latest version of Intel® Processor Identification Utility. I get an unsupported error. your processor does not support. error. When I look in the compatible processors section it seems to support