topic Re:Install Fail in Mobile and Desktop Processors

Install Fail

Ap2099 — Fri, 24 Nov 2023 13:58:12 GMT

Windows is blocking "C:\Users\AP209\Downloads\Intel-Driver-and-Support-Assistant-Installer (1).exe". Everything I have done up this point has failed!!

Windows is calling it Bundleware. And will not let it install on the computer. It is being blocked by Windows Security app. I have went in and changed the setting, but still refuses to let it install.

Re:Install Fail

Vipin_S_Intel — Mon, 27 Nov 2023 16:20:45 GMT

Hi Anthony, we are routing your thread to the respective team for further help. They will get back to you as soon as possible.

Re:Install Fail

DeividA_Intel — Mon, 27 Nov 2023 23:19:47 GMT

Hello Ap2099,

Thank you for posting on the Intel® communities. I can imagine how frustrating this is for you.

To have a better view of this issue, I would like to confirm the following:

1. Was Intel® Driver & Support Assistant (Intel® DSA) working before?

2. What is the brand and model name of your processor?

3. What is the operating system installed as well as the version and build?

4. Did you try with the antivirus disabled?

5. Are you using a laptop or computer? Can you provide the brand and model name of your laptop or motherboard (if desktop)?

Regards,

Deivid A.

Intel Customer Support Technician

Re:Install Fail

DeividA_Intel — Thu, 30 Nov 2023 20:07:18 GMT

Hello Ap2099,

I am getting back to you because I am interested to know if your problem with Intel® Driver & Support Assistant (Intel® DSA) persists or if you were able to fix it.

I will be waiting for your confirmation.

Regards,

Deivid A.

Intel Customer Support Technician

Re:Install Fail

DeividA_Intel — Wed, 06 Dec 2023 03:32:53 GMT

Hello Ap2099,

I was checking your thread and noticed that I have not heard back from you. I’m going to close your post, but if you need further assistance, please do not hesitate to create a new thread.

Regards,

Deivid A.

Intel Customer Support Technician