topic Re: Re:i9-12900KF Crashes in Mobile and Desktop Processors

i9-12900KF Crashes

buueergy — Thu, 07 Dec 2023 07:24:41 GMT

Hello people

I have built a whole new PC this week. Two days ago, I set the PC up with Win11Pro and everything seemed to be fine. Then I wanted to download some software, but the PC just continues to crash, once it has to do something more, than just live. I'm not sure if it's because of the CPU or anything else. But the CPU is my first guess, after i didn't notice anything when it crashes.
The thing is, that there is no message when it crashes. It just goes black, turns off, but instantly comes back without me pressing the power button. I have no idea how to get rid of this, so i decided to write this message here. Hopefully someone has a possible solution to this.
Im ready to give more information if needed!

Thanks for reading.

Ronny

Re:i9-12900KF Crashes

Jocelyn_Intel — Thu, 07 Dec 2023 18:36:08 GMT

Hello, @buueergy

Thank you for posting on the Intel® communities.

I am sorry to hear what is happening with your new PC, I will do my best to help on this issue.

Have you tried the recommendations of this article? It can help you, please let me know the steps that you were able to perform: Random System Crashes on an Intel® Boxed Processor

If after doing the recommendations, the issue is still present, please test the processor and attach the reports to have more information about your system and processor's health:

Intel® Processor Diagnostic Tool

Note: Please attach the complete Screenshot or click on "File", select the "View Results File" option, save, and attach the report.

Intel® Extreme Tuning Utility (Intel® XTU)

Note: Click on the "Stress Test" tab and "Start Testing" and then, attach a complete screenshot. Please perform all the tests possible.

Intel® System Support Utility for Windows.

Note: Make sure to mark the box that says "everything" before pressing the Scan button. After that, click on "Next>" and select "Save" and then, attach the .txt file.

Best regards,

Jocelyn M.

Intel Customer Support Technician.

Re: Re:i9-12900KF Crashes

buueergy — Thu, 07 Dec 2023 18:50:04 GMT

Hello Jocelyn

Thanks for the work you put in.

The problem is, I will have to
wait with trying these steps until Sunday night or Monday. Im currently not at home.

I will contact you with another reply on this post, if this works for you!

Best regards,
Ronny

Re:i9-12900KF Crashes

Jocelyn_Intel — Thu, 07 Dec 2023 20:26:55 GMT

Hello, @buueergy

Thank you for your reply.

No worries, I will keep an eye on this thread for any updates.

Have a nice weekend.

Best regards,

Jocelyn M.

Intel Customer Support Technician.

Re: Re:i9-12900KF Crashes

buueergy — Mon, 11 Dec 2023 20:01:51 GMT

Hello @Jocelyn_Intel

I have done all the tests you told me to do.

You can find the results in the attachments.
I'm not able to try out another motherboard.

The issue is still there, once the there is a little bit more performance needed, it crashes and instantly reboots by itself.

Best regards,
Ronny

Re:i9-12900KF Crashes

Jocelyn_Intel — Tue, 12 Dec 2023 16:13:31 GMT

Hello, @buueergy

Thank you for your reply and the reports provided.

Try updating your motherboard BIOS to the latest version available (F10b). Contact your Motherboard manufacturer for this step if needed.

If the issue persists, please attach a new Intel SSU report, so we can investigate further once your system is up to date.

Best regards,

Jocelyn M.

Intel Customer Support Technician.

Re: Re:i9-12900KF Crashes

buueergy — Tue, 12 Dec 2023 16:29:41 GMT

Hello @Jocelyn_Intel

A friend of mine was just looking over my PC. The problem was actually in the RAM instead of CPU. Looks like it doesn't crash anymore.

I had the RAM in the wrong 2 slots built. I'm genuinely sorry for taking your time.

Best regards,
Ronny.

Re:i9-12900KF Crashes

Jocelyn_Intel — Tue, 12 Dec 2023 21:46:23 GMT

Hello, @buueergy

Thank you for your reply.

No worries, I am glad to hear that you found the root cause of the crashes.

This thread will no longer be monitored, but if you need further assistance, feel free to contact us back and submit a new post. We will gladly assist you.

Have a nice day.

Best regards,

Jocelyn M.

Intel Customer Support Technician.