topic I9-9900K issue in Mobile and Desktop Processors

I9-9900K issue

Ghost113 — Sun, 10 Dec 2023 06:25:14 GMT

About month ago my Asus TUF Z370 Plus Gaming died.

Got Asus Prime Z390A and put all back together.

Done clean install of Win 11 and issue started.

Win 11 crash at random.

Tried Intel cpu test and win 11 crashed again.

CPU boot normally and in BIOS is detected with normal speed and everything.

Removed it and put old i3-8350K and system is stabile.

every time when win 11 crash I get WHEA_UNCORRECTABLE_ERROR

Is it cpu damaged or what?

Re:I9-9900K issue

Jose_Intel — Tue, 12 Dec 2023 17:35:38 GMT

Hello @Ghost113

Thank you for posting on the Intel️® communities.

We sincerely regret you are experiencing issues with your Intel® Core™ i9-9900K Processor, we will be more than happy to assist you.

Is the issue present using Windows 10?

Please check the following:

· Try to load the default BIOS setting in your system, or update the BIOS. Refer to the motherboard manufacturer for support with BIOS updates.

· Update Windows*. Select Start > Settings > Windows Update.

· Check for overheating issues. Make sure the thermal solution is compatible and installed properly. Refer to troubleshooting overheating issues.

· Start the system in minimal configuration. Minimal configuration: motherboard, processor, power supply unit, and one DRAM module.

· Check the power supply.

· Check for memory issues:

-Try to have a sufficient amount of memory in your build system.

-Try different memory sticks.

-Make sure the memory is seated well.

Also, in order to have more information about your system, please download, install and run Intel® System Support Utility for Windows. Make sure you check “Everything” before you scan, then save the report and attach it to your response.

Then, please generate and attach the report from Intel® Processor Diagnostic Tool.

Best regards,

Jose B.

Intel Customer Support Technician

Re: Re:I9-9900K issue

Ghost113 — Tue, 12 Dec 2023 17:45:45 GMT

BIOS is up to date.Latest BIOS.

Win 11 is up to date.Win 11 was on old config and there was no issues.

CPU is water cooled.temp not going over 68 Celsius on full load.

PSU is tested and all is in green.It is stable and give specified voltage.

Memory is also tested and it is ok.

I had to put my old i3-8350K now and all is stabile.

Not a single issue.

Only issue I had is with 9900K

On my old now dead MBO 9900K was working without any issues.

Re:I9-9900K issue

Jose_Intel — Tue, 12 Dec 2023 22:18:37 GMT

Hello Ghost113

Thank you for the confirmation and the information provided.

In order to continue with the investigation, please do not forget to provide the required reports.

Best regards,

Jose B.

Intel Customer Support Technician

Re: I9-9900K issue

Ghost113 — Tue, 12 Dec 2023 22:41:33 GMT

I can't make report because win 11 crash during cpu test.

I have 16 gb of memory and if memory stick is not seated good in slot my MBO will show me that.there is few lights on her for cpu,gpu and memory.if lights are not green mbo will not start.

Re:I9-9900K issue

Jose_Intel — Wed, 13 Dec 2023 19:30:06 GMT

Hello Ghost113

Thank you for letting us know.

Allow us to check the issue internally, as soon as we have any update we will let you know.

Best regards,

Jose B.

Intel Customer Support Technician

Re:I9-9900K issue

Jose_Intel — Thu, 14 Dec 2023 19:33:31 GMT

Hello Ghost113

Thank you for patiently waiting.

This time we would like to recommend you process the RMA with us, after verifying that your warranty is still active here, directly contact Intel Customer Support to initiate the RMA process (you cannot do this through the forums). Here are the pages where you can look up contact information, including local/country phone numbers, by geography:

U.S. and Canada: Intel Customer Support

Europe, Middle East, and Africa: Intel Customer Support EMEA

Asia-Pacific: Intel Customer Support APAC

Latin America: Intel Customer Support LAR

We will send some information privately, please keep in mind that this thread will no longer be monitored by Intel.

Best regards,

Jose B.

Intel Customer Support Technician

Re: I9-9900K issue

Ghost113 — Thu, 14 Dec 2023 21:05:55 GMT

Warranty is long gone.

That is a biggest issue.

I am sad because I can use it.

Truth is that PC helps me with my PTSD issues a lot.

I am one of many in my country that was forgotten and I now fight to get my war vet status so that i can get things back in order.

Truth is that I live with 143 euros a month and it is hard to get used 9900K for a long time.

I can't work due my PTSD issues and meds I am using.

Games help me focus my mind away from my suicide side.It is hard living.Every day is a strugle with my demons.