topic Re:Any help from Intel in Mobile and Desktop Processors

Any help from Intel

dereckkambasha — Sat, 09 Dec 2023 15:55:12 GMT

Hi guys so finally managed to buy a 12700k cpu but would constantly freeze and now nothing it will not respond. Is it possible to return the product - is it possible to get help from intel

Even got another motherboard but it is not posting

Re: Any help from Intel

AlHill — Sat, 09 Dec 2023 17:34:21 GMT

Wrong forum.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

Re:Any help from Intel

Alberto_R_Intel — Mon, 11 Dec 2023 17:59:02 GMT

dereckkambasha, Thank you for posting in the Intel® Communities Support.

In reference to this scenario, based on the fact that the problem with the processor is also happening while using a different board, we would recommend to get in contact directly with the place of purchase and claim the warranty on the unit. Normally they have a 30-day warranty period.

Or, you can also get in contact directly with your local Intel® department through any of our support channels below to replace the processor:

Chat support:

http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat

For phone support, depending on your location, you will see the contact information on the links below:

EMEA contact information: https://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html

APAC contact information: https://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html

LAR contact information: https://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html

North America: Phone Number 1-916-377-7000, Monday – Friday 7:00 AM to 5:00 PM (Pacific Time).

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

Re: Any help from Intel

dereckkambasha — Thu, 14 Dec 2023 08:58:07 GMT

Thank you so much for your assistance, didn't know what I could do.

Re:Any help from Intel

Alberto_R_Intel — Thu, 14 Dec 2023 16:42:55 GMT

dereckkambasha, You are very welcome. Thank you very much for your response.

Perfect, we are glad to know the information provided previously was useful and helpful for you.

Any other inquiries, do not hesitate to contac us again.

Regards,

Albert R.

Intel Customer Support Technician