topic Re: Constantly getting CLOCK_WATCHDOG_TIMEOUT Blue Screen Errors (0x00000101) with i5-13600KF in Mobile and Desktop Processors

Constantly getting CLOCK_WATCHDOG_TIMEOUT Blue Screen Errors (0x00000101) with i5-13600KF

Steven17 — Thu, 14 Dec 2023 08:02:31 GMT

I don't know what happened to my pc. I built my pc about a month ago, and everything worked fine until recently. From last week, my pc started to behave weirdly. It was forced to shut down with blue screen with the error CLOCK_WATCHDOG_TIMEOUT Blue Screen Errors (0x00000101). The blue screen occurred in all different kinds of scenarios such as web browsing, file transferring, even idling.

I searched online and saw that the error is caused by the processor. My processor is i5-13600KF and my motherboard is Z790 Aorus Elite Ax. Could the processor be corrupted?

Here is a log I found in event viewer:

Log Name: System
Source: Microsoft-Windows-WER-SystemErrorReporting
Date: 2023-12-13 11:45:23 PM
Event ID: 1001
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer: DESKTOP-5MM9MNJ
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x00000101 (0x0000000000000010, 0x0000000000000000, 0xffffac0175ca2180, 0x0000000000000004). A dump was saved in: C:\WINDOWS\Minidump\121323-9281-01.dmp. Report Id: d3d61fb1-aa3e-42c7-8d0a-574a68557cff.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{abce23e7-de45-4366-8631-84fa6c525952}" />
<EventID>1001</EventID>
<Version>1</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2023-12-14T07:45:23.6016647Z" />
<EventRecordID>12990</EventRecordID>
<Correlation />
<Execution ProcessID="1028" ThreadID="1032" />
<Channel>System</Channel>
<Computer>DESKTOP-5MM9MNJ</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="param1">0x00000101 (0x0000000000000010, 0x0000000000000000, 0xffffac0175ca2180, 0x0000000000000004)</Data>
<Data Name="param2">C:\WINDOWS\Minidump\121323-9281-01.dmp</Data>
<Data Name="param3">d3d61fb1-aa3e-42c7-8d0a-574a68557cff</Data>
</EventData>
</Event>

Re:Constantly getting CLOCK_WATCHDOG_TIMEOUT Blue Screen Errors (0x00000101) with i5-13600KF

Jocelyn_Intel — Fri, 15 Dec 2023 16:42:55 GMT

Hello, @Steven17

Thank you for posting on the Intel® communities.

I understand that you are having this BSOD problem, I will do my best to assist you here.

Please check the recommended steps in this article and try them out: Blue Screen Error (BSOD) While Using Intel® Processors

If the issue persists after doing the troubleshooting steps above, please test the processor and attach the following reports to have more information about your system:

Intel® Processor Diagnostic Tool

Note: Please attach the complete Screenshot or click on "File", select the "View Results File" option, save, and attach the report.

Intel® Extreme Tuning Utility (Intel® XTU)

Note: Click on the "Stress Test" tab and "Start Testing" and then, attach a complete screenshot. Please perform all the tests possible.

Intel® System Support Utility for Windows.

Note: Make sure to mark the box that says "everything" before pressing the Scan button. After that, click on "Next>" and select "Save" and then, attach the .txt file.

Please let us know the results and what steps you could perform.

Best regards,

Jocelyn M.

Intel Customer Support Technician.

Re: Re:Constantly getting CLOCK_WATCHDOG_TIMEOUT Blue Screen Errors (0x00000101) with i5-13600KF

Steven17 — Fri, 15 Dec 2023 17:56:34 GMT

I attached the result of all the tests you suggested above. The name of the results should be self-explanatory.

Re: Constantly getting CLOCK_WATCHDOG_TIMEOUT Blue Screen Errors (0x00000101) with i5-13600KF

Steven17 — Fri, 15 Dec 2023 21:16:29 GMT

I just encountered a new BSOD error. It happened when I click on an application after I woke up my pc from sleep.

Log Name: System
Source: Microsoft-Windows-WER-SystemErrorReporting
Date: 2023-12-15 1:07:59 PM
Event ID: 1001
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer: DESKTOP-5MM9MNJ
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009c (0x0000000080000001, 0xfffff8063eeb2b20, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\121523-8718-01.dmp. Report Id: 6af18066-3e4a-4555-a0d6-c48619011d05.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{abce23e7-de45-4366-8631-84fa6c525952}" />
<EventID>1001</EventID>
<Version>1</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2023-12-15T21:07:59.0321997Z" />
<EventRecordID>14985</EventRecordID>
<Correlation />
<Execution ProcessID="1028" ThreadID="1032" />
<Channel>System</Channel>
<Computer>DESKTOP-5MM9MNJ</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="param1">0x0000009c (0x0000000080000001, 0xfffff8063eeb2b20, 0x0000000000000000, 0x0000000000000000)</Data>
<Data Name="param2">C:\WINDOWS\Minidump\121523-8718-01.dmp</Data>
<Data Name="param3">6af18066-3e4a-4555-a0d6-c48619011d05</Data>
</EventData>
</Event>

Re:Constantly getting CLOCK_WATCHDOG_TIMEOUT Blue Screen Errors (0x00000101) with i5-13600KF

Jocelyn_Intel — Fri, 15 Dec 2023 21:17:41 GMT

Hello, @Steven17

Thank you for your reply and the reports provided.

Did you try the recommendations of the article Blue Screen Error (BSOD) While Using Intel® Processors? Please be aware that these recommendations are for BSODs, including the one you get problems with.

If so, please confirm the steps you performed.

Also, update your BIOS version to the latest version available (F9). Contact your Motherboard Manufacturer in case you need help with this step.

If the issue persists after the BIOS update, please attach a new Intel SSU report so we can investigate more.

Best regards,

Jocelyn M.

Intel Customer Support Technician.

Re: Re:Constantly getting CLOCK_WATCHDOG_TIMEOUT Blue Screen Errors (0x00000101) with i5-13600KF

Steven17 — Fri, 15 Dec 2023 21:58:34 GMT

I updated my BIOS to the last version available. Now I can't even boot up my pc so I can't attach a new Intel SSU report. I am in the process of reinstalling my operating system.

Re:Constantly getting CLOCK_WATCHDOG_TIMEOUT Blue Screen Errors (0x00000101) with i5-13600KF

DeividA_Intel — Mon, 18 Dec 2023 21:18:59 GMT

Hello Steven17,

I am sorry to know that the latest BIOS did not allow you to boot your system. Before I continue further, please let me know if you were able to reinstall the operating system and if this helped you fix the issue.

I will be waiting for your confirmation.

Regards,

Deivid A.

Intel Customer Support Technician

Re: Re:Constantly getting CLOCK_WATCHDOG_TIMEOUT Blue Screen Errors (0x00000101) with i5-13600KF

Steven17 — Tue, 19 Dec 2023 23:37:46 GMT

I sent my pc to a technician for diagnosis. The issue came from a defected motherboard, the processor is fine.

Thank you for waiting

Re:Constantly getting CLOCK_WATCHDOG_TIMEOUT Blue Screen Errors (0x00000101) with i5-13600KF

Jocelyn_Intel — Wed, 20 Dec 2023 14:56:07 GMT

Hello, @Steven17

Thank you for your reply.

I am glad to know that you found the root cause of this issue. I am sorry to hear about the defective motherboard.

Since the processor is working fine, this thread will no longer be monitored, but if you need any other help, feel free to reach out and submit a new post.

Have a nice day.

Best regards,

Jocelyn M.

Intel Customer Support Technician.