topic Re:genuineintel.sys in Mobile and Desktop Processors

genuineintel.sys

taiago — Fri, 15 Dec 2023 17:40:41 GMT

Olá, como vão? Eu não estou nada bem, ando enfrentando muitos BSOD ultimamente, basta eu abrir algum jogo ou tentar descompactar algum arquivo não muito pesado e meu pc simplesmente dá a famosa tela azul, o código de erro aparece como whea_uncorrectable_error e fica em 100% infinitamente e eu preciso reiniciar meu pc manualmente. Quando eu ligo meu pc e entro no log de eventos aparece o id de evento: 41 e bugcheckcode: 292, eu tentei abrir os arquivos .dmp gerados em programas externos e me deparei com o mesmo erro sempre, genuineintel.sys. Eu procurei em muitos lugares mas não achei solução para esse problema, alguma alma bondosa poderia me ajudar a resolver este problema?

Re:genuineintel.sys

Jose_Intel — Mon, 18 Dec 2023 22:16:01 GMT

Hello @taiago

Thank you for posting on the Intel️® communities.

Our support is only provided in English. We may not be able to translate screenshots attached to the thread. To better assist you, we use a translation tool, hence; the translation may not be completely accurate.

We understand you are experiencing issues with your system, and we will be more than happy to assist you.

Please answer the following:

· Was it working before?

· Have you made any recent software change?

Also, in order to have more information about your system, please download, install and run Intel® System Support Utility for Windows. Make sure you check “Everything” before you scan, then save the report and attach it to your response.

Best regards,

Jose B.

Intel Customer Support Technician

Re:genuineintel.sys

Jose_Intel — Thu, 21 Dec 2023 16:05:26 GMT

Hello taiago

We hope you are doing fine.

Were you able to check the previous questions?

Let us know if you still need assistance by attaching the required report.

Best regards,

Jose B.

Intel Customer Support Technician

Re:genuineintel.sys

DeividA_Intel — Wed, 27 Dec 2023 06:33:37 GMT

Hello taiago,

I was checking your thread and noticed that I have not heard back from you. I’m going to close your post, but if you need further assistance, please do not hesitate to create a new thread.

Regards,

Deivid A.

Intel Customer Support Technician

Re: genuineintel.sys

EdsonYuuki — Wed, 20 Nov 2024 23:40:58 GMT

Estou tendo esse error também, poderia me ajudar?