topic Intel XTU Display Bug Report in Mobile and Desktop Processors

Intel XTU Display Bug Report

He_Xi — Mon, 08 Jan 2024 04:24:40 GMT

## SW Version 7.14.0.15

-- I9 14900k System Information Tab In Graphics sections

RTX 3090 RAM and UHD 770 RAM are 4.00 GB and 1.0 GB

Wrong info to display.

Re: Intel XTU Display Bug Report

Alberto_R_Intel — Wed, 17 Jan 2024 19:49:04 GMT

He_Xi, Thank you for posting in the Intel® Communities Support.

We will be more than glad to assist you with this matter.

In order for us to provide the most accurate assistance on this scenario:

What are the correct values for TX 3090 RAM and UHD 770 RAM that should be displayed?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

Re: Intel XTU Display Bug Report

He_Xi — Thu, 18 Jan 2024 10:29:45 GMT

Obviously， The RTX 3090 has 24GiB dedicate GRAM and 16GiB system allocated RAM.

The SSU & XTU both reports 4GiB GRAM for RTX3090. Maybe the query API returns error results.

The 3rd-partty DX report has the right result.

Re:Intel XTU Display Bug Report

Alberto_R_Intel — Thu, 18 Jan 2024 17:32:49 GMT

He_Xi, Thank you very much for your response.

Considering that two different reports/applications are showing the same results, it seems very unlikely that both of them will be wrong.

Still, for testing purposes, please try to uninstall Intel® XTU:

https://www.intel.com/content/www/us/en/support/articles/000032459.html

And then download and install the latest Intel® XTU version:

https://www.intel.com/content/www/us/en/download/17881/intel-extreme-tuning-utility-intel-xtu.html?wapkw=xtu

Once you get the chance, please let us know the results.

Regards,

Albert R.

Intel Customer Support Technician

Re:Intel XTU Display Bug Report

Alberto_R_Intel — Tue, 23 Jan 2024 19:48:46 GMT

Hello He_Xi, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

Re:Intel XTU Display Bug Report

Alberto_R_Intel — Mon, 29 Jan 2024 21:15:17 GMT

Hello He_Xi, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.

Regards,

Albert R.

Intel Customer Support Technician