topic Z690m + 14600k - cannot shut down in Mobile and Desktop Processors

Z690m + 14600k - cannot shut down

tuz — Wed, 10 Jan 2024 11:57:46 GMT

I’m building a computer with a Z690M AORUS ELITE AX DDR4 and a 14600k. Its cooled with a peerless assassin SE running W11

All works well. However, I cannot shut the system down; it only resets.

I have upgraded and downgraded the BIOS, disabled fast start, disabled restart on failure, changed RAM around & different RAM, reinstalled Windows and tried different PSUs, turned off wake on LAN, reset the CMOS
the issue still exists.

It really got me stumped. I also have a B760m with a 13600k, and it never had any issues when I built it.

is there anything else I can test before I contact gigabyte?

Re:Z690m + 14600k - cannot shut down

JayB_Intel — Fri, 12 Jan 2024 07:51:09 GMT

Hello tuz,

Thank you for contacting us regarding your Intel® Core™ i5 processor 14600K. We apologize for any inconvenience that this might have caused you. Rest assured; we will assist you with your enquiry today. We appreciate you performing the relevant steps to troubleshoot the issue. We would like to suggest considering the steps in addition to troubleshoot your concern. Please see below for your reference:

Open the Run search box by pressing Windows key + R on your keyboard.
Type in control, select OK.
Click on Power options. select Choose what the power buttons do.
Select Change settings that are currently unavailable.
Look for Shutdown settings and remove the check for the box to Fast turn on fast startup (Recommended).
Click on Save changes.
Shutdown your system.

Another option is;

Access Device Manager
Select Network adapter
Right click on your adapter and select Properties
Check under power management tab and unclick let device start-up computer.

If the steps above did not help, please try and isolate the hardware(dGPU and iGPU). Please see below:

Uninstall your discrete GPU(if any) and connect your monitor directly to your motherboard either via HDMI/DP.
Shutdown your system and check if the issue persists.
Also, please consider updating the driver of your graphics drivers to the latest versions.

John B.

Intel® Customer Support Technician

Re:Z690m + 14600k - cannot shut down

JayB_Intel — Mon, 22 Jan 2024 05:33:44 GMT

Hello tuz,

I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

Best regards,

Jay B.

Intel® Customer Support Technician

Re:Z690m + 14600k - cannot shut down

RamyerM_Intel — Wed, 24 Jan 2024 08:05:08 GMT

As we have not heard response from you, we will proceed in closing this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Ramyer M.

Intel Customer Support Technician