topic Intel Extreme Tuning Utility in Mobile and Desktop Processors

Intel Extreme Tuning Utility

EasterEggs — Sat, 13 Jan 2024 17:16:45 GMT

Hello,

It seems that the last version of ETU does not work on my computer. The previous one works without any problems. What can I do ?

Mother board: MSI Z790 Tommawak

BIOS: Last version available H90.

CPU: I5-13600K

Windows 11: 23H2

Thanks in advance.

Best regards,

Re:Intel Extreme Tuning Utility

Alberto_R_Intel — Wed, 17 Jan 2024 20:31:20 GMT

EasterEggs, Thank you for posting in the Intel® Communities Support.

We will be more than glad to assist you with this matter.

In reference to this scenario, please try to uninstall the Intel® XTU tool:

https://www.intel.com/content/www/us/en/support/articles/000032459/processors/processor-utilities-and-programs.html

And install the latest one once again:

https://www.intel.com/content/www/us/en/download/17881/intel-extreme-tuning-utility-intel-xtu.html?wapkw=xtu

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

Re: Re:Intel Extreme Tuning Utility

EasterEggs — Wed, 17 Jan 2024 23:32:11 GMT

Hello,

Thanks for your help but same error after uninstall (+ manually unistallation of all the XTU files).

Do you have another solution?

Thanks in advance.

Best regards,

Re:Intel Extreme Tuning Utility

Alberto_R_Intel — Thu, 18 Jan 2024 17:58:05 GMT

Hello EasterEggs, You are very welcome. Thank you very much for your response.

We are sorry to hear the issue remains after trying the steps provided previously.

I will do further research on this matter to try to find a possible solution for this scenario. As soon as I get any updates, I will post all the details on this thread.

Regards,

Albert R.

Intel Customer Support Technician

Re:Intel Extreme Tuning Utility

Alberto_R_Intel — Thu, 18 Jan 2024 22:02:34 GMT

Hello EasterEggs, I just received an update on this matter.

While we are still working on this scenario:

-Could you please provide more information about what you mean by the version is not working:

Is not opening at all?

Is there any feature missing?

-Do you have the option to provide pictures of the error that you are seeing?

Regards,

Albert R.

Intel Customer Support Technician

Re: Re:Intel Extreme Tuning Utility

EasterEggs — Fri, 19 Jan 2024 16:28:56 GMT

Hello,

You will find a screenshot and a report.txt.

"XTU 2.0 is not supported"

Best regards,

Re:Intel Extreme Tuning Utility

Alberto_R_Intel — Fri, 19 Jan 2024 18:49:07 GMT

Hello EasterEggs, Thank you very much for providing the picture and the SSU report.

In the original title of this thread, you mentioned "Intel Extreme Tuning Utility", but the picture you just shared belongs to "Intel® Speed Optimizer 2.0", which is a whole different application.

Just to confirm, which one is it, "Intel Extreme Tuning Utility" or "Intel® Speed Optimizer 2.0"?

Regards,

Albert R.

Intel Customer Support Technician

Re: Re:Intel Extreme Tuning Utility

EasterEggs — Fri, 19 Jan 2024 21:03:34 GMT

Hello,

I dont' understand what did you say.

Intel® Speed Optimizer 2.0 is in Intel Extreme Tuning Utility. You will fiond enclosed a screenshot of the version which works perfectly.

Best regards,

Re:Intel Extreme Tuning Utility

Alberto_R_Intel — Mon, 22 Jan 2024 16:20:27 GMT

EasterEggs, Thank you very much for your reply.

Thank you very much for confirming that information as well and sharing the picture. We will continue working on this scenario and provide a response as soon as possible.

Regards,

Albert R.

Intel Customer Support Technician

Re:Intel Extreme Tuning Utility

Alberto_R_Intel — Thu, 01 Feb 2024 18:05:31 GMT

Hello EasterEggs, I just received an update on this matter.

We would like to let you know that we have been working on a way to restore the speed optimizer without releasing an update that users have to download. Intel® is working on restoring this issue as soon as possible.

Regards,

Albert R.

Intel Customer Support Technician