topic Re:XTU, Windows 11 and 13600K in Mobile and Desktop Processors

XTU, Windows 11 and 13600K

SilvanoMattioli — Tue, 09 Jan 2024 20:13:38 GMT

Hi,

when I start OC optimizzation on latest XTU (7.14.0.15) it say that 13600K is not supported as below.

All work fine until latest update.

Re: XTU, Windows 11 and 13600K

teevee — Wed, 10 Jan 2024 03:13:46 GMT

Same for me

Re: XTU, Windows 11 and 13600K

TurkaFroda — Fri, 12 Jan 2024 03:06:31 GMT

Same issue. Was working fine with i5-13600K before updating to 7.14.0.15. Tried updating bios. Turned off virtualization in BIOS. Tried with UVB protection Enabled, Disabled and Auto. OC is enabled in BIOS.

Full Specs:

Re:XTU, Windows 11 and 13600K

IsaacQ_Intel — Wed, 17 Jan 2024 19:51:13 GMT

Hello SilvanoMattioli

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

In order to have a better understanding of your issue, please provide me with the following:

1. Were there any recent changes or updates to your Windows 11 operating system around the time you started experiencing the issue with XTU and the 13600K?

2. Has XTU previously functioned properly with your 13600K?

Please download and scan your system using our tool, Intel® System Support Utility so we can help check your system info first. Once finished downloading, open the tool, click on scan 'Everything', click next, then save the system information to a .txt file. Please provide the .txt file.

This document will be necessary to check your entire system, in order to find possible errors or incompatibilities.

Best regards,

Isaac Q.

Intel Customer Support Technician

Re: Re:XTU, Windows 11 and 13600K

teevee — Wed, 17 Jan 2024 21:57:33 GMT

1. The error only occurs when we update to the latest version of XTU.
2. Function well until the update

Re:XTU, Windows 11 and 13600K

IsaacQ_Intel — Thu, 18 Jan 2024 15:50:02 GMT

Hello SilvanoMattioli

Thank you for responding. To proceed with our research, we need the SSU. Kindly furnish us with the necessary document.

This document will be necessary to check your entire system, in order to find possible errors or incompatibilities.

Best regards,

Isaac Q.

Intel Customer Support Technician

Re:XTU, Windows 11 and 13600K

IsaacQ_Intel — Tue, 23 Jan 2024 17:04:08 GMT

Hello SilvanoMattioli,

We hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Isaac Q.

Intel Customer Support Technician

Re:XTU, Windows 11 and 13600K

IsaacQ_Intel — Fri, 26 Jan 2024 14:19:05 GMT

Hello SilvanoMattioli,

We hope you are doing fine.

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Isaac Q.

Intel Customer Support Technician.

Re: XTU, Windows 11 and 13600K

Nitay — Tue, 26 Mar 2024 10:10:59 GMT

I have the same thing with 13600k after updating to 7.14.1.12.