topic Re:Intel APO Critical error in Mobile and Desktop Processors

Intel APO Critical error

divad — Mon, 29 Jan 2024 20:16:19 GMT

Hi,

I am having issues with the apo app. Im not able to start it.

I have z790 apex encore with 14900kf with the latest bios, drivers and windows. I did enable DTT in bios aswell.

Thanks for any help,

David.

Re:Intel APO Critical error

JayB_Intel — Fri, 02 Feb 2024 01:20:55 GMT

Hello divad,

Thank you for posting in the Intel® Communities Support. Rest assured, we will assist you with your concern.

To further understand the situation regarding the Intel® Application Optimization, we would like to gather the following details. Feel free to include additional information you may find relevant that can help us diagnose and identify the issue.

Were you able to run Intel® Application Optimization before? Or is this an out of box issue?
Can you recall any recent changes (hardware/software) made on the system?
Please download and run this tool, Intel® System Support Utility(links below) so I can help check your system info and assist us with troubleshooting. Once finished downloading, open the tool, click on scan (leave the default items checked), click next, then save the system information to a .txt file. Please provide us the .txt file.

For Windows: https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-windows.html?v=t

Best regards,

Jay B.

Intel Customer Support Technician

Re: Intel APO Critical error

divad — Tue, 06 Feb 2024 17:26:32 GMT

Hey,

Im sorry for a late reply.

1. No. I never was able to run it.

2. I upgraded to this newest platform with a fresh windows install.

3. txt attached

Thank you for your support,

David.

Re:Intel APO Critical error

JayB_Intel — Wed, 07 Feb 2024 04:34:22 GMT

Hi divad,

Thank you for the response. As reference to your concern, kindly consider the steps from the article Error: "Failed To Connect" While Opening Intel® Application Optimization. It may not have the same exact error but it may help us with your concern.

https://www.intel.com/content/www/us/en/support/articles/000097206/processors/intel-core-processors.html

Additionally, please consider updating the Intel DTT drivers of your motherboard via Device Manager using the drivers from ASUS. Please see their link below:

https://rog.asus.com/motherboards/rog-maximus/rog-maximus-z790-apex-encore/helpdesk_download/

Best regards,

Jay B.

Intel Customer Support Technician

Re:Intel APO Critical error

VonM_Intel — Tue, 13 Feb 2024 05:07:49 GMT

Hi, divad.

I hope you are doing fine.

Were you able to check the previous post?

Kindly let us know if you still need assistance.

Best Regards,

Von M.

Intel Customer Support Technician

Re:Intel APO Critical error

JayB_Intel — Fri, 16 Feb 2024 07:11:44 GMT

Hi, divad.

As I have not heard back from you regarding on our last comment post, we will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jay B.