topic Re:Overclocking i9 11900kf Issues in Mobile and Desktop Processors

Overclocking i9 11900kf Issues

12345678910 — Fri, 02 Feb 2024 23:23:12 GMT

I keep getting this error when trying to use XTU.\

I also have an Asrock H570-ITX/ac

Re:Overclocking i9 11900kf Issues

JayB_Intel — Wed, 07 Feb 2024 05:28:21 GMT

Hello 12345678910,

Thank you for posting in the Intel® Communities Support. Rest assured, we will assist you with your concern.

Please let me gather the following details in order for us to further understand the situation. Also, feel free to include additional information you may find relevant that can help us diagnose and identify the issue.

Please download and run this tool, Intel® System Support Utility(link below) so I can help check your system info and assist us with troubleshooting. Once finished downloading, open the tool, click on scan (leave the default items checked), click next, then save the system information to a .txt file. Please provide us the .txt file.
- For Windows: https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-windows.html?v=t
Were you able to use Intel XTU before? Or is this an out-of-box issue?
Can you recall any recent changes (hardware/software) made on the system?
What steps were taken to troubleshoot this issue?

Best regards,

Jay B.

Intel Customer Support Technician

Re: Re:Overclocking i9 11900kf Issues

12345678910 — Wed, 07 Feb 2024 21:30:00 GMT

here are the results. (:

Re:Overclocking i9 11900kf Issues

JayB_Intel — Thu, 08 Feb 2024 06:23:52 GMT

Hi 12345678910,

Thank you for your response. Before we can go any further, please note that if the system was overclocked, including voltage/frequency beyond the processor supported specifications, your processor voids warranty.

Please uninstall the Intel® XTU following this article: https://www.intel.com/content/www/us/en/support/articles/000032459/processors/processor-utilities-and-programs.html

After uninstalling Intel XTU, please restart your system and access BIOS and set your BIOS settings to default. Then please download and reinstall the Intel XTU from the link below:

https://www.intel.com/content/www/us/en/download/17881/intel-extreme-tuning-utility-intel-xtu.html

If the issue persists after uninstalling and reinstalling the Intel XTU, kindly extract the Intel XTU logs from your system for analysis. Please see article below for your reference:

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

Best regards,

Jay B.

Intel Customer Support Technician

Re: Overclocking i9 11900kf Issues

12345678910 — Thu, 08 Feb 2024 19:59:02 GMT

My bios was fully stock when i installed XTU so thats not the issue and Just built this system 2 weeks ago on a fresh install of windows 11.

Re:Overclocking i9 11900kf Issues

JayB_Intel — Fri, 09 Feb 2024 07:26:32 GMT

Hi 1234567890,

We understand that you have your BIOS settings on default when you installed the Intel XTU, however for us to eliminate the possibility of any corrupted files during the installation of the app, we do suggest to uninstall and reinstall the Intel XTU.

If the issue persist after reinstallation, we would need to look into the logs from Intel XTU and conduct further investigation/analysis on what went wrong. Let me share the articles again for you to try. Please see below

Uninstall Intel XTU:

https://www.intel.com/content/www/us/en/support/articles/000032459/processors/processor-utilities-and-programs.html

Collect Intel XTU logs

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

Best regards,

Jay B

Re:Overclocking i9 11900kf Issues

Mike_Intel — Tue, 13 Feb 2024 23:54:01 GMT

Hello 12345678910,

I hope this message finds you well.

I am just making a follow up to check if tried our last recommendation and extracted the logs.

Please send us a reply for us to proceed with this issue.

If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re:Overclocking i9 11900kf Issues

JayB_Intel — Fri, 16 Feb 2024 07:09:16 GMT

Hello 12345678910,

We hope you are doing well. Since we have not heard any feedback regarding our previous post, we will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jay B.