topic Re:Defective Intel I7 10700F: Freezes and reboots constantly. in Mobile and Desktop Processors

Defective Intel I7 10700F: Freezes and reboots constantly.

Leandross — Tue, 05 Mar 2024 13:46:23 GMT

I have tested an Intel I7 10700F processor and after a few years it presented a fairly serious problem and I don't know if there would be a solution for it.
Every time I turn it on and log in, the computer works for 3 minutes and freezes, minutes later it restarts itself and the same problem happens again.

Can anyone give me a suggestion?

Re: Defective Intel I7 10700F: Freezes and reboots constantly.

AlHill — Tue, 05 Mar 2024 14:18:28 GMT

Replace the thermal paste.

Clean the cooler and fans.

Properly mount the cooler and fans.

Insure the case fans are working.

insure adequate ventilation.

Update your bios.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

Re: Defective Intel I7 10700F: Freezes and reboots constantly.

Leandross — Fri, 08 Mar 2024 01:19:36 GMT

I had previously updated the bios of the motherboards, changed the thermal pastes, tried new coolers, with lower and better power, but the processor no longer shows an image

Re:Defective Intel I7 10700F: Freezes and reboots constantly.

Mike_Intel — Mon, 11 Mar 2024 23:32:13 GMT

Hello Leandross,

Thank you for posting in Intel community Forum.

Base on you previous reply, the issue is not yet fixed.

Best way to identify which component is causing the issue is to perform swap test.

That means install your processor on a different board and/or install another processor on your system to know which component is faulty.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re:Defective Intel I7 10700F: Freezes and reboots constantly.

Mike_Intel — Fri, 15 Mar 2024 03:00:34 GMT

Hello Leandross,

I hope this message finds you well.

I am just checking if you were able to check the previous post?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re:Defective Intel I7 10700F: Freezes and reboots constantly.

Mike_Intel — Thu, 21 Mar 2024 03:39:52 GMT

Hello Leandross,

I am sending another follow up on the information that I requested.

Since we have not heard back from you, I need to close this inquiry.

If you need further assistance, please post a new question as this thread will no longer be monitored.

Best regards,

Michael L.

Intel Customer Support Technician