topic Slow customer service in Mobile and Desktop Processors

Slow customer service

TylerP — Sat, 30 Mar 2024 13:08:18 GMT

Hey guys just wondering if Intel customer service is always this bad. Put in a request for an RMA on a 12400f gave. I got a response quickly at first I put in all additional info requested and they were supposed to get back with me 2 days ago and never did. Haven’t heard anything. Thanks

Re: Slow customer service

williaml99 — Sun, 31 Mar 2024 17:07:09 GMT

I get the same with Asus and Intel. For me, after creating ticket online I have found phone is the way to politely and professionally push the case with Intel and Asus. They have both taken care of me, but I feel I would die on the vine if I just left it to email. Good luck!

Re:Slow customer service

ACarmona_Intel — Tue, 09 Apr 2024 09:52:13 GMT

Hello TylerP,

Thank you for posting in our communities.

We are truly sorry for the delayed response. Let us make it up to you.

Please send the case number that you have with us via email so I can check the case number internally and let the case owner of your case know that you are checking in for the progress of your case.

We look forward to your response!

Thank you, and have a great day ahead!

Best regards,

Carmona A.

Intel Customer Support Technician