topic Re: i9-9980HK and Intel XTU in Mobile and Desktop Processors

i9-9980HK and Intel XTU

PHVM — Sun, 31 Mar 2024 18:41:51 GMT

Why are various tuning options not available on XTU for i9-9980HK?

There is no TVB adjustment by temperature/ratio offset, voltage offset/ratio, voltage offset/VF point, VF curve...

Furthermore, the core's voltage offset is linked to the cache's voltage offset, meaning they are always the same...

I tried several versions of XTU, including the latest 7.14.1.12.

Re: i9-9980HK and Intel XTU

PHVM — Mon, 01 Apr 2024 11:44:49 GMT

To be clearer, I would like to know if it is something universal for the i9-9980HK, the XTU does not make these functions available for this CPU or these functions are not available to me due to some possible blockage in my laptop's BIOS.

Re:i9-9980HK and Intel XTU

RamyerM_Intel — Wed, 03 Apr 2024 14:30:18 GMT

Hello PHVM,

Thank you for posting in the communities. I want to check this for you by being familiar with your configuration. Would you be able to share your SSU logs? You may download it at this link:https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html. Additionally, can you please provide a screenshot of the view that you are seeing on the app? I will be waiting for your reply.

Ramyer M.

Intel Customer Support Technician

Re:i9-9980HK and Intel XTU

RamyerM_Intel — Tue, 09 Apr 2024 10:00:30 GMT

Hello PHVM,

I am just looking for an update regarding the information we requested. Kindly please let me know about this information so we can identify the next steps that needs to be taken to solve this issue.

Ramyer M.

Intel Customer Support Technician

Re: Re:i9-9980HK and Intel XTU

PHVM — Sat, 13 Apr 2024 14:29:21 GMT

Re: Re:i9-9980HK and Intel XTU

PHVM — Sat, 13 Apr 2024 14:34:57 GMT

SSU logs:

Re: Re:i9-9980HK and Intel XTU

RamyerM_Intel — Thu, 18 Apr 2024 00:44:13 GMT

Hello PHVM,

Thank you for sharing this details. Since this is an OEM (Branded Laptop) original equipment manufacturer device, please take into consideration that our support may be limited since we are not familiar with the technology, settings, customizations, custom drivers, and features that the OEM has designed and installed your system. For now, it would be best to try some troubleshooting first. Upon checking the logs, I noticed that your BIOS can be updated according to your Dell recommendations. Kindly please follow these steps:

Update BIOS to version 1.31.0

After doing so, kindly please try a reinstallation of the Intel XTU by following the steps in this article: How to Uninstall the Intel® Extreme Tuning Utility (Intel® XTU)

Let me know if this works. I will be waiting for your reply.

Ramyer M.

Intel Customer Support Technician

Re: Re:i9-9980HK and Intel XTU

PHVM — Thu, 18 Apr 2024 12:43:04 GMT

No, that doesn't solve anything.

The question is simple, does the i9-9980HK have access to the XTU features mentioned in the first post?

Re:i9-9980HK and Intel XTU

RamyerM_Intel — Tue, 23 Apr 2024 08:59:05 GMT

Hello PHVM,

I'm sorry to hear that it is still greyed out. I can confirm that this CPU supports Intel Xtreme Tuning Utility, however since you are using an Original Equipment Manufacturer, it might require specific BIOS Setting to allow Intel® XTU to properly access overclocking capabilities. As such, I highly recommend reaching out to Dell about this settings as it involves the BIOS of their system.

You may also visit this article as reference: Advanced Tuning Settings Are Grayed Out on Intel® XTU with Intel® Core™ Processors K- and X-Series

Ramyer M.

Intel Customer Support Technician

Re: Re:i9-9980HK and Intel XTU

PHVM — Thu, 02 May 2024 01:33:46 GMT

I went into advanced BIOS settings and Overclocking Lock/CFG Lock are disabled.

The undervolt is unlocked, the increase ratios is unlocked, but I can't undervolt per point on the clock/voltage curve or adjust the TVB in temperature/clock.

Does anyone know which item in the BIOS blocks these features?

Re: i9-9980HK and Intel XTU

PHVM — Fri, 20 Dec 2024 15:12:39 GMT

The answer is simple, these features are only available starting with 10th generation Intel CPUs.