https://community.intel.com/t5/Mobile-and-Desktop-Processors/Drivers/m-p/1587711#M71098 <P>&nbsp;Hello <A href="https://isvc.my.salesforce.com/one/one.app#/sObject/a4l4U000000pNBXQA2/view" rel="noopener noreferrer" target="_blank">Natanayel</A>,&nbsp;</P><P><BR /></P><P>Thank you for posting in our communities.</P><P><BR /></P><P>To help me further identify the problem and offer you a solution, kindly provide the following details:</P><P><BR /></P><UL><LI>When did the issue start? And have you made any changes to the system that might cause the issue?</LI><LI>What troubleshooting have you already tried? so we can avoid repeating them.</LI><LI>Are you having a BSOD? If yes, please share the error message.</LI><LI>Please generate an SSU report to help me further analyze important details on your system, such as the OS build number, graphics driver version, errors logged in the system, etc. To generate the SSU report, please refer to the article <A href="https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html" rel="noopener noreferrer" target="_blank">How to get the Intel® System Support Utility Logs on Windows*</A>. Please send us the generated SSU.txt file.</LI></UL><P><BR /></P><P>We look forward to your response!&nbsp;</P><P><BR /></P><P>Thank you, and have a great day ahead!</P><P><BR /></P><P><BR /></P><P>Best regards,</P><P>Carmona A.</P><P>Intel Customer Support Technician</P><BR /> Tue, 09 Apr 2024 10:51:11 GMT ACarmona_Intel 2024-04-09T10:51:11Z https://community.intel.com/t5/Mobile-and-Desktop-Processors/Drivers/m-p/1580875#M70370 <P>How can I install the correct battery driver. The problem is that the laptop sometimes turns itself off. I was advised to install the correct battery driver. My laptop model is intel nuc 15x</P> Fri, 15 Mar 2024 17:10:04 GMT https://community.intel.com/t5/Mobile-and-Desktop-Processors/Drivers/m-p/1580875#M70370 Natanayel 2024-03-15T17:10:04Z https://community.intel.com/t5/Mobile-and-Desktop-Processors/Drivers/m-p/1587711#M71098 <P>&nbsp;Hello <A href="https://isvc.my.salesforce.com/one/one.app#/sObject/a4l4U000000pNBXQA2/view" rel="noopener noreferrer" target="_blank">Natanayel</A>,&nbsp;</P><P><BR /></P><P>Thank you for posting in our communities.</P><P><BR /></P><P>To help me further identify the problem and offer you a solution, kindly provide the following details:</P><P><BR /></P><UL><LI>When did the issue start? And have you made any changes to the system that might cause the issue?</LI><LI>What troubleshooting have you already tried? so we can avoid repeating them.</LI><LI>Are you having a BSOD? If yes, please share the error message.</LI><LI>Please generate an SSU report to help me further analyze important details on your system, such as the OS build number, graphics driver version, errors logged in the system, etc. To generate the SSU report, please refer to the article <A href="https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html" rel="noopener noreferrer" target="_blank">How to get the Intel® System Support Utility Logs on Windows*</A>. Please send us the generated SSU.txt file.</LI></UL><P><BR /></P><P>We look forward to your response!&nbsp;</P><P><BR /></P><P>Thank you, and have a great day ahead!</P><P><BR /></P><P><BR /></P><P>Best regards,</P><P>Carmona A.</P><P>Intel Customer Support Technician</P><BR /> Tue, 09 Apr 2024 10:51:11 GMT https://community.intel.com/t5/Mobile-and-Desktop-Processors/Drivers/m-p/1587711#M71098 ACarmona_Intel 2024-04-09T10:51:11Z https://community.intel.com/t5/Mobile-and-Desktop-Processors/Drivers/m-p/1589449#M71345 <P>Hello <A href="https://isvc.my.salesforce.com/one/one.app#/sObject/a4l4U000000pNBXQA2/view" rel="noopener noreferrer" target="_blank">Natanayel</A>,&nbsp;</P><P><BR /></P><P>We are checking in with you to see if you already have the answers to our questions so we can further isolate our issue.</P><P><BR /></P><P>Thank you, and have a great day!&nbsp;</P><P><BR /></P><P>Best regards,&nbsp;</P><P>Carmona A.</P><P>Intel&nbsp;Customer Support Technician</P><BR /> Tue, 16 Apr 2024 04:21:52 GMT https://community.intel.com/t5/Mobile-and-Desktop-Processors/Drivers/m-p/1589449#M71345 ACarmona_Intel 2024-04-16T04:21:52Z https://community.intel.com/t5/Mobile-and-Desktop-Processors/Drivers/m-p/1590735#M71462 <P>Hello &nbsp;<A class="sub_section_element_selectors" href="https://isvc.my.salesforce.com/one/one.app#/sObject/a4l4U000000pNBXQA2/view" target="_blank" rel="noopener noreferrer nofollow">Natanayel</A>,&nbsp;<BR /><BR />We are checking in with you, as we have not heard any response from you.<BR /><BR />Thank you, and have a great day!<BR /><BR />Best regards, <BR />Carmona A.<BR />Intel Customer Support Technician</P> Fri, 19 Apr 2024 09:22:50 GMT https://community.intel.com/t5/Mobile-and-Desktop-Processors/Drivers/m-p/1590735#M71462 ACarmona_Intel 2024-04-19T09:22:50Z https://community.intel.com/t5/Mobile-and-Desktop-Processors/Drivers/m-p/1590736#M71463 <P>Hello <A class="sub_section_element_selectors" href="https://isvc.my.salesforce.com/one/one.app#/sObject/a4l4U000000pNBXQA2/view" target="_blank" rel="noopener noreferrer nofollow">Natanayel</A>,&nbsp;<BR /><BR />We have not heard back from you, so we will close this enquiry now. If you need further assistance, please submit a new question, as this thread will no longer be monitored.<BR /><BR />Thank you, and have a great day ahead.&nbsp;<BR /><BR /><BR />Best regards,&nbsp;<BR />Carmona A.</P> <P>Intel&nbsp;Customer Support Technician</P> Fri, 19 Apr 2024 09:23:09 GMT https://community.intel.com/t5/Mobile-and-Desktop-Processors/Drivers/m-p/1590736#M71463 ACarmona_Intel 2024-04-19T09:23:09Z