topic Re:Intel APO (Application optimization)- critical error in Mobile and Desktop Processors

Intel APO (Application optimization)- critical error

Manormaker — Fri, 15 Mar 2024 15:32:17 GMT

Hi. I have problem wih Intel Application Optimalization when i run the app Critical Error window pop up with message "Could not start. Please contact support".

I newer tried app to run

had newest bios, all newest drivers and chipset drivers from asus site, dtt enabled in bios, dtt drivers instaled from asus.

ASUS TUF Z790 PLUS WIFI, I9 13900KF, WIN 11 PRO, ASUS TUF RTX 4090

in system devices:

Intel(R) Innovation Platform Framework Manager,

Intel(R) Innovation Platform Framework Processor Participant,

in software components:

Intel(R) Dynamic Tuning Technology Updater Component

Intel(R) Dynamic Tuning Technology

attach SSU report

help Please

Re:Intel APO (Application optimization)- critical error

VonM_Intel — Tue, 02 Apr 2024 07:21:14 GMT

Hi, Manormaker.

Thank you for posting in our Community.

This issue could be related to a variety of factors, including compatibility issues with your system's hardware or software configuration, or a problem with the application itself. I would like to request you send an image/screenshot of the exact issue when running the app. This will help in diagnosing the issue more effectively.

Looking forward to your response. Have a nice day ahead!

Best regards,

Von M.

Intel Customer Support Technician

Re:Intel APO (Application optimization)- critical error

VonM_Intel — Wed, 10 Apr 2024 05:49:25 GMT

Hi, Manormaker.

I hope you are doing fine.

Were you able to check the previous post?

Kindly let us know if you still need assistance.

Best Regards,

Von M.

Intel Customer Support Technician

Re: Re:Intel APO (Application optimization)- critical error

Manormaker — Wed, 10 Apr 2024 19:33:18 GMT

Thanks for reply, after updating drivers to newest version and app everything working now. Thanks

Re:Intel APO (Application optimization)- critical error

VonM_Intel — Tue, 16 Apr 2024 05:46:59 GMT

Hi, Manormaker.

I appreciate your update. We are glad to know that updating the drivers and app resolved the issue. Thank you for taking the time to share this fix, and hopefully, it may help other community members experiencing similar behavior. Since the thread is now solved, we will proceed to close it. Please keep in mind that this thread will no longer be monitored by Intel.

If you have any more questions or need further assistance in the future, feel free to reach out.

Best regards,

Von M.

Intel Customer Support Technician