topic Re: I5 7500 crashing bios on b250m pro vdh? need help in Mobile and Desktop Processors

I5 7500 crashing bios on b250m pro vdh? need help

DLee46 — Tue, 11 Apr 2017 22:48:32 GMT

Built a new system and bios is crashing upon opening if i dont move the mouse within 3 seconds, and still crashes 10 seconds after. Have replaced the motherboard and have no other idea what the problem could be other than the cpu.

Specs:

CPU - i5 7500

Mb - msi b250m pro vdh

ram - corsair ddr4 2 x 4gb ram sticks 2666mhz

275gb ssd

gpu - rx480

power supply - 550w bronze corsair cx550m

will answer questions - have tried many things and would love suggestions :

I've updated to .a20 bios

upgraded bios and drivers on live updates 6

reinstalled windows

done my best to troubleshoot other parts and narrow it to mb or cpu and replaced mb so must be cpu issue?

help plz thanks

Re: I5 7500 crashing bios on b250m pro vdh? need help

idata — Wed, 12 Apr 2017 17:10:08 GMT

Hello sourcream098,

Thank you for contacting Intel Communities:

Please try the following:

Remove one stick of RAM.
Remove SSD.
Remove video card.
Connect the monitor to the onboard video output.
Turn on the system and try to get to the BIOS.

If the system fails to POST and you are unable to get to the BIOS, please try using the second RAM stick.

Please let me know how it goes.

Regards,

Re: I5 7500 crashing bios on b250m pro vdh? need help

DLee46 — Wed, 12 Apr 2017 23:48:37 GMT

Hi i have done as you instructed and all i get displayed is a grey screen (both ram sticks tried )

Thanks

Dan

Re: I5 7500 crashing bios on b250m pro vdh? need help

idata — Thu, 13 Apr 2017 17:47:25 GMT

Hello sourcream098,

Thank you for the information.

In this case, I would consider contacting support for any available warranty options.

https://sfederation.intel.com/federation/Init_Salesforce_ISVC.asp?RelayState=/supportrequest?lang=en-US Online Service Request

http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat Live Chat

I have also sent you a private message.

Regards,

Re: I5 7500 crashing bios on b250m pro vdh? need help

idata — Thu, 20 Apr 2017 23:16:12 GMT

Hello sourcream098,

I was reviewing this thread and I wanted to know if you need further assistance.

If so, please don't hesitate in replying to this post.

Regards,