topic Re: I9 14900k crashing in Mobile and Desktop Processors

I9 14900k crashing

JakoGaming — Sat, 11 May 2024 12:49:15 GMT

Hi , my name is jako , i recently build a pc using the i9 14900k , everything is new out of the box , i got decent cooling ( corsair 360 aio ) , good thermal paste ( grizly) , 12 extra case fans etc ...and still cant play any good game becouse it crashes ..some games are not even loading ..i start them then procesor go to the roof with temperature then back to windows ...or sometimes even turn off completly . Im desperate dunno what to do , it afects me big time because i.m a new streamer in my country and this ruins all my stuff . Ps : sorry for my english , i tried my best

Re:I9 14900k crashing

RamyerM_Intel — Thu, 16 May 2024 07:51:20 GMT

Hello JakoGaming,

Thank you for posting in the communities. I'm sorry to hear about the crashes that you are experiencing. To further determine what is causing this issue, we need to be more familiar with your system. As such, kindly share with us your SSU logs. Additionally, could you list out the games that experienced crashes? The reason I ask is because I want to check for possible common issues with the games. Lastly, please share with us the troubleshooting steps you have already taken so we can be more efficient with our recommendation. I will be waiting for your reply.

Ramyer M.

Intel Customer Support Technician

Re: Re:I9 14900k crashing

JakoGaming — Fri, 17 May 2024 10:58:32 GMT

Hi RamyerM , nice to meet u , and thank you for responding on my post . I installed the ssu software that u asked for and put the resulting logs in the attachment , the games i had issues was Planet Crafter ( most crashes from all of them , it crashes random during my livestream like 5 times in 2 hours ) , then got problems with Grounded ( when i try to start the game it gives me an error about memory , i played that game with older graphics card and procesor using the maximimum settings and had no issues , now with beter gear it say that memory error that have no sense ) , and last game i had problems was V Rising ( the game just dont start , it was loading then go back to windows ) . As for the troubleshooting i dont know how to do it and show u the result , if u have any recommendation pls let me know and i will do my best to make it ( ps. im not like a professional pc builder or software guy ..pls make it easy for me if possible )

Re:I9 14900k crashing

RamyerM_Intel — Wed, 22 May 2024 03:34:00 GMT

Hello JakoGaming,

Thank you for sharing us this logs. For now, let us try to make sure your system is in optimal settings. I did notice some of your drivers needs to be updated. As such, please update them to the following versions:

As for the BIOS version, I can see there are two models of the Z790 AORUS ELITE AX ICE. Would you be able to confirm if you have the Z790 AORUS ELITE AX ICE 1.0 or the Z790 AORUS ELITE AX ICE 1.1? As much as I want to confirm this for you, our support is limited when it comes to Original Equipment Manufacturer Devices. This information is critical as this will allow us to determine what BIOS version has been recommended by your OEM.

I will be waiting for your reply.

Ramyer M.

Intel Customer Support Technician

Re: I9 14900k crashing

JakoGaming — Wed, 22 May 2024 23:58:56 GMT

I made some print screens of my drivers and put them in the atach , i check all of them and got them to the last version available , i check also the bios version it was f4h , now i updated to f5a ( the last one i see available on their site ) .

Re:I9 14900k crashing

RamyerM_Intel — Mon, 27 May 2024 00:39:52 GMT

Hello JakoGaming,

Thank you for following my initial recommendation. Since the issue still persists we kindly ask for your to apply the following settings in your BIOS: Updated Guidance RE: Reports of 13th/14th Gen Unlocked Desktop Processor Stability Issues

For precise instructions tailored to your motherboard's specific BIOS naming convention, we recommend consulting directly with the motherboard's manufacturer.

By the way, in the control panel, what is the power scheme that you are currently using? I will be waiting for your reply.

Ramyer M.

Intel Customer Support Technician

Re:I9 14900k crashing

RamyerM_Intel — Thu, 30 May 2024 08:32:25 GMT

Hello JakoGaming,

I am just checking in if you were able to follow my previous recommendation. I will be waiting for your reply.

Ramyer M.

Intel Customer Support Technician

Re: Re:I9 14900k crashing

JakoGaming — Thu, 30 May 2024 13:41:19 GMT

Hi , sorry for not responding for a few days but the settings i need to make in the bios was too much for my knowlege so i need to ask some people to help me out and i found something that i think was the problem. It seems that the procesor drained to much power on bios default settings . So as a recomandation from the guy that helped me out i did this :
1 - reset bios to default ( in my case was on optimisation profile )
2 - set the power limit 1 and 2 to 253
3 - enable xmp ( i have 2 xmp profile and since i didnt know wich one is beter i enable xmp 1 )
Then save and exit ... i did same things that caused me problems and nothing hapened anymore , no crashes , no memory error , no blue screen , temps are much lower than before . The only problem is that when i did a benchmark on cinebench i lost some performance points .... but im glad that i can use my pc now , and wait for intel to find out whar happened there and i hope we get a proper fix. Thx for your time and pls let me know if is ok what i did

Re:I9 14900k crashing

RamyerM_Intel — Fri, 31 May 2024 09:36:40 GMT

Hello JakoGaming,

Thank you for updating us. I can see that you have seek assistance with another technician and now you are able to use your pc. The best way to determine the effectiveness of their recommendation is through the results in your system performance. How is it doing so far? Feel free to let us know if you are still encountering any issues.

Ramyer M.

Intel Customer Support Technician

Re: Re:I9 14900k crashing

JakoGaming — Fri, 31 May 2024 10:29:01 GMT

Last day i streamed V Rising game on max settings on youtube for 4 hours with recording in the same time , temperatures was between 60 to 70 in high loads and around 50 in less demanding areas , gameplay was smoth , no problems at all , sistem is stable so far , if any problem apear again i will let u know , thank u .

Re:I9 14900k crashing

RamyerM_Intel — Mon, 03 Jun 2024 09:42:45 GMT

Hello JakoGaming,

I am happy to hear about this results. I just want to confirm were you able to try our recommendation as well or is this due to the troubleshooting from the recommendation of the guy that helped you? The reason I ask is because I want to make sure we are on the same page. If you want us to close this case as well, you may let us know. I will be waiting for your reply.

Ramyer M.

Intel Customer Support Technician

Re:I9 14900k crashing

RamyerM_Intel — Thu, 06 Jun 2024 09:13:13 GMT

Hello JakoGaming,

I'm reaching out for an update on the information we previously requested. I will be waiting for your reply. Thank you!

Ramyer M.

Intel Customer Support Technician

Re: Re:I9 14900k crashing

JakoGaming — Tue, 11 Jun 2024 23:20:46 GMT

Hi Ramyer , i didnt respond for a few days because i wanted to test the pc stability a litle . The result is negative , just changing the power limits didnt help me , it is an improvement because i dont get as many crashes like before but they are still there , i try to make a livestream on Planet Crafter game and in 3 hours i got like 6 crashes , in another day i got crash trying to launch Dota 2 , and last night also in Dota 2 crash to windows when game was intensive . Pls if u can help me understand how to apply those settings , i just cant find them in my bios , since i bought this procesor i got only problems non stop , it ruins my streams and i cant use my pc like i did before , i wanted an upgrade and i got nothing ..is worst than my old 11700k , and im shure that something is bad with my specific procesor because i dont think it was suposed to act like this just out of the box .

Re:I9 14900k crashing

RamyerM_Intel — Mon, 17 Jun 2024 00:41:20 GMT

Hello JakoGaming,

I recognize your need for assistance with configuring the BIOS settings. For detailed guidance that aligns with your motherboard's unique BIOS terminology, we advise reaching out to the motherboard manufacturer directly. They are best equipped to provide you with the correct instructions, as the naming conventions for the settings may vary from our recommendations.

Applying this settings are essential to determine if this is an issue with the CPU and if a replacement is needed.

You may reach out to them using this link: Gigabyte Support

Ramyer M.

Intel Customer Support Technician

Re: Re:I9 14900k crashing

JakoGaming — Mon, 17 Jun 2024 06:02:43 GMT

I did contact the suport from Gigabyte and they tell me to upgrade to the latest bios they released few days ago because that may solve the problem , they say that bios remove Perf drive profile and apply Intel Baseline setting as default , i did the update sistem seems to be stable for now but my question is : is this profile like something that i need to keep or shoud i contact them again and ask them to help me apply those specific settings u send me ?

Re:I9 14900k crashing

RamyerM_Intel — Fri, 21 Jun 2024 01:22:37 GMT

Hello JakoGaming,

Thank you for reaching out to your OEM. It would be best to keep this settings applied in your system. By the way, are you still experiencing the crashes in your system after trying it out? I will be waiting for your reply.

Ramyer M.

Intel Customer Support Technician

Re: Re:I9 14900k crashing

JakoGaming — Fri, 21 Jun 2024 06:13:27 GMT

For now sistem is stable , didnt get any crashes or errors .

Re:I9 14900k crashing

RamyerM_Intel — Mon, 24 Jun 2024 07:19:23 GMT

Hello JakoGaming,

I am happy to hear that our recommendation worked for you. If you want , we can give you a few days to monitor your system so we can make sure the crashes are totally gone. You may reply to this post in case you encounter any issues and we will be there to assist you.

Ramyer M.

Intel Customer Support Technician

Re: I9 14900k crashing

SpaceTurtle — Wed, 26 Jun 2024 08:08:29 GMT

Hi JakoGaming,

I recently had this issue myself, and the problem is that motherboard manufacturers set some power configuration higher than the ones on Intel spec (not that Intel said anything opposing this, they want to get that edge to win the AMD race).

So even if your CPU is working stable you might be giving up some performance and might still fail in a few months since the CPU has clearly degraded.

My recommendation for you, if possible is to push for an RMA.

/SpaceTurtle

Re: I9 14900k crashing

georgeluizamante — Wed, 26 Jun 2024 13:02:52 GMT

Também estou com o mesmo problema, I9 14900kf + ASUS ROG APEX ENCORE - BIOS 1301 .

Hardware instável em jogos, limitei a frequência dos CORE-P para 5.8ghz para estabilizar , acima disso o desktop desliga.

Tive um i9 13900kf com o mesmo problema , somente com 1 mês de uso... mandei para a garantia e nesse meio tempo comprei esse 14900kf.