topic Re: Intel® Extreme Tuning Utility (Intel® XTU) doesn't work ?? in Mobile and Desktop Processors

Intel® Extreme Tuning Utility (Intel® XTU) doesn't work ??

Zarpix — Wed, 05 Jun 2024 15:00:59 GMT

Hello,

I have a problem with the application, when I run it, the window attached to the message pops up. I tried to do something about it but it didn't fix anything.

Please help,

Regards

Re: Intel® Extreme Tuning Utility (Intel® XTU) doesn't work ??

Zarpix — Wed, 05 Jun 2024 15:05:15 GMT

Hello,

Here are my pc specification

Regards,

Re:Intel® Extreme Tuning Utility (Intel® XTU) doesn't work ??

JeanetteC_Intel — Fri, 07 Jun 2024 07:01:29 GMT

Hello Zarpix,

Thank you for posting in Intel Communities.

Upon checking the screenshot that you have sent, I can see that Intel® XTU is unable to start due to incompatibility with Virtualization-based security (VBS) unless your system has undervolt protection enabled. Generally, VBS will be running in the background when one or more of the services below is enabled.

Core Isolation Memory Integrity
Hyper-V
Virtual Machine Platform
Windows Hypervisor Platform
Windows Defender Credential Guard

Additionally, you may want to follow the steps on the article link below to enable Undervolt Protection (UVP):

Unable to Start the Intel® Extreme Tuning Utility (Intel® XTU) Because of a System Incompatibility

Feel free to let me know if you have questions or need clarification.

Best regards,

Jeanette C.

Intel Customer Support Technician

Re: Intel® Extreme Tuning Utility (Intel® XTU) doesn't work ??

Zarpix — Fri, 07 Jun 2024 20:03:34 GMT

Good morning,

Thank you for your answer. Could I get help on how to check these features you mentioned?

I saw the link you gave me earlier and I tried to do something based on it, but it didn't work because my BIOS and Windows are in the latest version and I can't find this UVP function in the BIOS.

I don't really know how it works or how to fix it, so I would like to ask for help in fixing it because I really need it.

Thank you
Regards

Re:Intel® Extreme Tuning Utility (Intel® XTU) doesn't work ??

Caguicla_Intel — Mon, 10 Jun 2024 05:08:58 GMT

Hello Zarpix,

Appreciate your response.

Given that the Undervolt Protection option is not available in your BIOS, I recommend reaching out to your motherboard manufacturer for guidance. This is in line with the procedures described in the article "

Unable to Start the Intel® Extreme Tuning Utility (Intel® XTU) Because of a System Incompatibility"

Best Regards,

Caguicla C.

Intel® Customer Support Technician