topic Re: Re:XTU Setup keeps Failing in Mobile and Desktop Processors

XTU Setup keeps Failing

SmartOne_2000 — Mon, 10 Jun 2024 04:34:10 GMT

I tried to update XTU to the latest version (7.14.1.12) tonight and was successful (13900K, 128GB DDR4 ram, Win 10 Pro). Then as suggested, I rebooted and XTU failed to run.

I tried to rerun setup and was told setup failed due to a prior existing installation. I tried to uninstall it several times. It would say it is uninstalled but actually was not. Anyways, I eventually managed to uninstall XTU, to the best of my knowledge, but still Setup fails as shown below.

I have searched for solutions in this forum, but none exists except to reset my PC, which is not an option. Do you have a utility to remove lingering drivers, etc bcuz the logs keep saying I'm running XTU, yet no XTU Service is not running.

I have attached the required diagnostic files. Thanks!

David

Re:XTU Setup keeps Failing

JeanetteC_Intel — Wed, 12 Jun 2024 07:59:21 GMT

Hello SmartOne_2000,

Thank you for posting in Intel Communities.

We'll check on this query and we will post an update once it's available.

Best regards,

Jeanette C.

Intel® Customer Support Technician

Re:XTU Setup keeps Failing

JeanetteC_Intel — Mon, 17 Jun 2024 04:56:16 GMT

Hello SmartOne_2000,

Thank you for posting in Intel Communities.

Intel® XTU should install without issues if you have administrative rights. Can you confirm trying installation in an administrator account?

Error: "Setup Failed" in Intel® Extreme Tuning Utility (Intel® XTU)

Additionally, since you mentioned that you have tried uninstalling the application (Intel XTU) several times. Kindly check if the first two-steps mentioned on this reference link below has been completed and including the steps to completely remove the Intel® Extreme Tuning Utility.

How to Uninstall the Intel® Extreme Tuning Utility (Intel® XTU)

We will wait for your reply.

Best regards,

Jeanette C.

Intel® Customer Support Technician

Re: Re:XTU Setup keeps Failing

SmartOne_2000 — Thu, 20 Jun 2024 17:55:19 GMT

Hi Jeanette ... sorry for the delayed response. All is good now. Thank you for helping me fix the problem.

God bless!

Regards,

David

Re:XTU Setup keeps Failing

JeanetteC_Intel — Fri, 21 Jun 2024 07:56:29 GMT

Hi SmartOne_2000,

I may have overlooked your last comment. We're glad to know that the problem has been fixed.

Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.

Thank you for choosing Intel®.

Sincerely,

Jeanette C.

Intel Customer Support Technician