topic Intelppm.sys/genuineintel.sys keeps crashing my pc Windows 11 in Mobile and Desktop Processors

Intelppm.sys/genuineintel.sys keeps crashing my pc Windows 11

Ussop101 — Tue, 25 Jun 2024 09:29:55 GMT

Hi, was experiencing WHEA_UNCORRECTABLE_ERROR from my old CPU so i bought new one,pc didn't get any errors after it for weeks.But came back later with no blue screens just randomly restarts just by doing simple task like browsing,sometimes i can play games without problem for 4-6 hours.Sometimes just by turning the pc on would stop right at sign in logo.Here's the minidump i got last week 061924-4328-01.dmp
Do hope someone can help me fix this issue.

Re:Intelppm.sys/genuineintel.sys keeps crashing my pc Windows 11

Mike_Intel — Thu, 27 Jun 2024 00:41:40 GMT

Hello Ussop101,

Thank you for posting in Intel community Forum.

For us to further check this, please help provide the following details:

What is the complete model of the processor?
When did you purchase it?
is there a particular app or games triggering the BSOD?
Is it working fine before?
Did you change any settings or did you overclock the processor?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re: Re:Intelppm.sys/genuineintel.sys keeps crashing my pc Windows 11

Ussop101 — Thu, 27 Jun 2024 19:40:23 GMT

Intel core i5-9500
This year around march.

No, just random. I downgraded its bios and now i can only boot for a minute and then it restarts and it kept restarting until the cpu led dbug lights.

It was fine for weeks and it started to randomly restart.

I did turn off intel turbo boost and it was fine before

Re:Intelppm.sys/genuineintel.sys keeps crashing my pc Windows 11

Mike_Intel — Fri, 28 Jun 2024 00:42:00 GMT

Hello Ussop101,

Thank you for the quick reply.

We have a troubleshooting guide for this issue. Please open the link below and follow the steps.

https://www.intel.com/content/www/us/en/support/articles/000028063/processors/intel-core-processors.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re: Re:Intelppm.sys/genuineintel.sys keeps crashing my pc Windows 11

Ussop101 — Fri, 28 Jun 2024 09:48:37 GMT

I just recently got new minidump idk how to use it but here's the link https://1drv.ms/f/c/8e5e18b5af265d51/En_vHQCrI4tGsRoGB_dhtP4BqqUJa9lUKghOSY1_kvsfQA

Re:Intelppm.sys/genuineintel.sys keeps crashing my pc Windows 11

Mike_Intel — Sun, 30 Jun 2024 23:24:47 GMT

Hello Ussop101,

Thank you for the quick reply.

Have you tried following the troubleshooting steps in the link that we provided?

I think it will be better to troubleshoot the system and isolate which component is causing the issue.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re:Intelppm.sys/genuineintel.sys keeps crashing my pc Windows 11

Mike_Intel — Wed, 03 Jul 2024 20:52:39 GMT

Hello Ussop101,

I hope this message finds you well.

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

Re:Intelppm.sys/genuineintel.sys keeps crashing my pc Windows 11

Mike_Intel — Mon, 08 Jul 2024 20:24:45 GMT

Hello Ussop101,

I hope you are having a good day.

I am sending another follow up on the information that I requested.

Since we have not heard back from you, I need to close this inquiry.

If you need further assistance, please post a new question as this thread will no longer be monitored.

Thank you and have a great day.

Best regards,

Michael L.

Intel Customer Support Technician