topic Re: Re:[RPLlake-S] It is stopped at BIOS_RESET_CPL when is booting. in Mobile and Desktop Processors

[RPLlake-S] It is stopped at BIOS_RESET_CPL when is booting.

Paul323 — Thu, 27 Jun 2024 01:26:53 GMT

I made sample board 6ea with designed RPLlake-S.

Processor model: i7-14700T

Motherboard model : RPLlake-S

Bios : Ami bios label 62

The 3ea board is booting well,

but 3 board meet BIOS_RESET_CPL crash when booting up.

But it is booting well as below scenario.

1. The board is booting fail in BIOS_RESET_CPL.

2. The power is off and power on in 5 seond.

3. The box is booting well to shell.

And it is booting fail as below scenario.

1. The box is booting well to shell

2. The power is off and power on after 2 minute.

3. The box is booting fail in BIOS_RESET_CPL.

I don't know which part to debug? (hw issue or bios issue)

Can you give me some info to debug?

Many thanks.

Re:[RPLlake-S] It is stopped at BIOS_RESET_CPL when is booting.

Mike_Intel — Fri, 28 Jun 2024 01:18:38 GMT

Hello Paul323,

Thank you for posting in Intel community Forum.

Before we proceed, let me clarify. Are you designing your own motherboard?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re: Re:[RPLlake-S] It is stopped at BIOS_RESET_CPL when is booting.

Paul323 — Fri, 28 Jun 2024 07:21:03 GMT

HI Michael L.

Before we proceed, let me clarify. Are you designing your own motherboard? YES

We use bios ver. RC code: 0c.00.c6.50

The board is booting fail in BIOS_RESET_CPL.

Re:[RPLlake-S] It is stopped at BIOS_RESET_CPL when is booting.

Mike_Intel — Mon, 01 Jul 2024 03:08:41 GMT

Hello Paul323,

Thank you for posting in Intel community Forum.

Let me verify first if the components that you are using are known working units.

The i7-14700T is a known working processor? Did you already tried this on a retails board?
Have you also tried a different processor on your designed board?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re: Re:[RPLlake-S] It is stopped at BIOS_RESET_CPL when is booting.

Paul323 — Wed, 03 Jul 2024 05:13:42 GMT

Hi Michael L.

I tried various CPUs, but none of them worked

Re: Re:[RPLlake-S] It is stopped at BIOS_RESET_CPL when is booting.

Paul323 — Wed, 03 Jul 2024 06:07:39 GMT

Hi Michael L.

I tried different motherboards, and they worked fine

But my motherboards is booting fail in BIOS_RESET_CPL.

Re:[RPLlake-S] It is stopped at BIOS_RESET_CPL when is booting.

Mike_Intel — Wed, 03 Jul 2024 21:07:01 GMT

Hello Paul323,

Thank you for the information provided.

We will do further research on this matter and post the response on this thread once it is available.

Have a fantastic day, and thank you very much for your patience and understanding!

Best regards,

Michael L.

Intel Customer Support Technician

Re:[RPLlake-S] It is stopped at BIOS_RESET_CPL when is booting.

Mike_Intel — Fri, 05 Jul 2024 01:38:41 GMT

Hello Paul323,

Thank you for patiently waiting for our update.

Upon checking, we recommend that you should reach out to our Developer Zone Support or get in touch with a Field Application Engineer for specialized assistance. They are the best team who can assist you regarding this inquiry.

Since you will be contacting our Developer Zone, I need to close this inquiry.

If you need further assistance, please post a new question as this thread will no longer be monitored.

Thank you and have a great day.

Best regards,

Michael L.

Intel Customer Support Technician