topic Re: Re:Mislabeled cpu box in Mobile and Desktop Processors

Mislabeled cpu box

MordantBlack — Tue, 25 Jun 2024 02:17:15 GMT

An i3 12th gen processor that also has an additional i5 14th gen label on it??? How did this happen? I had to return this...

Re:Mislabeled cpu box

AlfredoS_Intel — Thu, 27 Jun 2024 06:01:19 GMT

Hi Mordantblack,

Thank you for posting in Intel Communities.

We appreciate that you brought this issue to our attention.

Please allow us to ask for the following information, so we can provide you the best course of action for your concern:

1. Where was the CPU bought?

2. Is the processor a replacement item from us?

We will wait for your answers.

Best Regards,

Alfred S

Intel® Customer Support Technician

Re: Re:Mislabeled cpu box

MordantBlack — Fri, 28 Jun 2024 02:25:52 GMT

Hi, this was purchased through Amazon. Seller is Intel. It was not a replacement, it was for a new pc build.

Re:Mislabeled cpu box

AlfredoS_Intel — Fri, 28 Jun 2024 12:40:45 GMT

Hi Mordantblack,

Thank you for your response.

Since you bought the item from Amazon and you found out the error as soon as you remove it from the packaging, please return the item to Amazon using their return policy.

We hope for your understanding regarding this instruction.

Best Regards,

Alfred S

Intel Customer Support Technician

Re:Mislabeled cpu box

AlfredoS_Intel — Thu, 04 Jul 2024 06:14:56 GMT

Hi Mordantblack,

We are just following up.

It looks like you need more time to check with your place of purchase.

Should we not hear from you, our system may automatically close the thread.

Best Regards,

Alfred S

Intel Customer Support Technician

Re:Mislabeled cpu box

AlfredoS_Intel — Tue, 09 Jul 2024 05:01:54 GMT

Hi Mordantblack,

We need to close this thread since we have not gotten a response from you: maybe because you are busy or preoccupied at the moment.

We hope that our suggestion for you to coordinate with Amazon directed you to a resolution for your concern.

We were waiting for your feedback since it is important for us to give you the right solution on your concern.

As much as we would like to continue assisting you, we need to close it to avoid overwhelming your inbox with notifications.

We hope for your consideration and understanding on this one.

If you need any additional information, please submit a new question as this thread will no longer being monitored.

Thank you for contacting Intel® and have a great week!

Best Regards,

Alfred S

Intel Customer Support Technician

Re: Re:Mislabeled cpu box

MordantBlack — Tue, 09 Jul 2024 11:07:29 GMT

Hi, this situation is escalating.... I returned, but was refused a refund. The box was never opened. I could see that the wrong cpu was present through the plastic cover. Very upset right now. Please look at this ridiculous picture and address this issue with Amazon's Intel store!