topic Where could I found Raptor Lake-S Refresh IOMT Tool? in Mobile and Desktop Processors

Where could I found Raptor Lake-S Refresh IOMT Tool?

Jeffrey_Kuo — Thu, 18 Jul 2024 03:28:17 GMT

Hi support team,

I would like to ask one question for Intel(R) Core(TM) i5-14500 Raptor Lake-S Refr. CPU.

Recently I would like to test IO margin tool on this chipset.

but the 715231_RPL_S_IOMT_1_0_14_1_PV_Release version could not work on my desktop.

could I know where should I download correct IOMT version?

list my CPU and mother board in below.

Intel Core i5-14500


[General Information]
	Processor Name:	Intel Core i5-14500
	Original Processor Frequency:	2600.0 MHz
	Original Processor Frequency [MHz]:	2600

	CPU ID:	000B06F2
	CPU Brand Name:	Intel(R) Core(TM) i5-14500
	CPU Vendor:	GenuineIntel
	CPU Stepping:	C0
	CPU Code Name:	Raptor Lake-S Refr.
	CPU Technology:	Intel 7
	CPU S-Spec:	SRN3T

Motherboard


[Computer]
	Computer Brand Name:	ASUS

[Motherboard]
	Motherboard Model:	ASUS ROG MAXIMUS Z790 APEX ENCORE
	Motherboard Chipset:	Intel Z790 (Raptor Lake-S PCH)
	Motherboard Slots:	4xPCI Express x1, 3xPCI Express x4, 2xPCI Express x16
	PCI Express Version Supported:	v5.0
	USB Version Supported:	v3.2

[BIOS]
	BIOS Manufacturer:	American Megatrends Inc.
	BIOS Date:	09/06/2023
	BIOS Version:	0220
	UEFI BIOS:	Capable

	Super-IO/LPC Chip:	Nuvoton NCT6798D
	Trusted Platform Module (TPM) Chip:	Hardware TPM, version 2.0

best regards,

Jeffrey

Re:Where could I found Raptor Lake-S Refresh IOMT Tool?

JeanetteC_Intel — Fri, 19 Jul 2024 04:25:48 GMT

Hello Jeffrey_Kuo,

Thank you for posting in Intel Communities.

I was able to see a previous ticket with the same concern and currently, 715231_RPL_S_IOMT_1_0_14_1_PV_Release could not work on your desktop. Were you able to log in to How to Apply for an Intel® Resource and Documentation Center (RDC) and/or Intel® Developer Zone (Intel® DevZone) Account as previously recommended? Was the IOMT tool (715231_RPL_S_IOMT_1_0_14_1_PV_Release) from the RDC team, yet still having issues with your current desktop PC setup?

I will wait for your reply.

Best regards,

Jeanette C.

Intel Customer Support Technician

Re: Where could I found Raptor Lake-S Refresh IOMT Tool?

Jeffrey_Kuo — Fri, 19 Jul 2024 07:27:49 GMT

Hi @JeanetteC_Intel ,

Please find my reply in blow, thanks.

[JeanetteC]Were you able to log in to How to Apply for an Intel® Resource and Documentation Center (RDC) and/or Intel® Developer Zone (Intel® DevZone) Account as previously recommended?

[Jeffrey] Yes, therefore I could download and test Software 715231_RPL_S_IOMT_1_0_14_1_PV_Release

[JeanetteC]Was the IOMT tool (715231_RPL_S_IOMT_1_0_14_1_PV_Release) from the RDC team, yet still having issues with your current desktop PC setup?

[Jeffrey] Yes, That's the reason why I post 2 different ticket for this item.

I could not run well on the platform w/ RPL-S refresh CPU.

Could I have your kind support to check this for me? thank you.

attached my failed snapshot for you to reference :

best regards,

Jeffrey

Re:Where could I found Raptor Lake-S Refresh IOMT Tool?

JeanetteC_Intel — Mon, 22 Jul 2024 07:30:11 GMT

Hello Jeffrey_Kuo,

Thank you for the confirmation. Let me check on this and will post an update as soon as I can.

Best regards,

Jeanette C.

Intel Customer Support Technician

Re:Where could I found Raptor Lake-S Refresh IOMT Tool?

JeanetteC_Intel — Sat, 27 Jul 2024 03:32:17 GMT

Hello Jeffrey_Kuo,

Good day!

IO margin tool is Targeted to CPU: 4th Gen Intel® Xeon® Scalable Processor and Emerald Rapids. Since you are currently using it for the Raptor Lake-S Refresh Desktop CPU, then this CPU tool is not going to work, therefore there is no support we can provide.

I hope the information above clarifies your query.

Best regards,

JeanetteC.

Intel Customer Support Technician