topic Re:browser access in Mobile and Desktop Processors

browser access VIOLATION -- TAB CRASHES

doublej70 — Mon, 15 Jul 2024 23:39:37 GMT

copied another post-- exact same issues here.

ACTIVE TABS WILL CRASH -- SOMETIME LEAVING OTHER TABS OPEN AND WORKING. HAVE TO REFRESH TO BRING CONTENT BACK.

I came across this and many other posts after googling for the 100th time > https://community.intel.com/t5/Processors/browser-occasionally-displays-a-status-access-violation-error/m-p/1457802

https://community.intel.com/t5/Processors/i9-13900K-very-frequent-crashes-Windows-11-with-apps-games-and/m-p/1527297#M65490

https://www.reddit.com/r/intel/comments/12bybl5/something_wrong_with_13900k/

https://community.intel.com/t5/Processors/Question-about-i9-13900k-experiencing-memory-access-violations/m-p/1520012#M65129

https://community.intel.com/t5/Processors/i9-13900K-very-frequent-crashes-Windows-11-with-apps-games-and/m-p/1534692

https://community.intel.com/t5/Processors/Intel-i9-13900K-30-of-my-games-crash-to-desktop-after-lunch/m-p/1490413

https://www.reddit.com/r/intel/comments/13iwn7f/random_app_game_crashes_with_13900k/

https://www.reddit.com/r/intel/comments/1064gud/i9_13900k_error_0xc0000005_windows_11_22h2/

Its driving me nuts. There is not really a pattern for when the issue occurs. Everything else seem to be working fine. System is stable, no bluescreens, no blackscreens, no freezes, temperature is fine too. Just on specific games i have alot of crashes.

Most days this occurs repeatedly even after a reboot.

What ive done so far:

Reinstalled Windows 10 and tested with clean browsers (without and with extensions)

Updated every possible driver and firmware of my hardware.

Mem86 memmory test which succeeded without problems

Worked through several guides like this one: https://ourcodeworld.com/articles/read/1461/what-causes-the-aw-snap-status-access-violation-error-in-google-chrome

https://www.wintips.org/how-to-fix-status-access_violation-error-on-chrome-or-edge/

https://appuals.com/status_access_violation-error/

Its not a chromium problem because the error also appears on a clean firefox.

Im also using the same extensions and google profile on my work laptop and ive never ever encountered the error there so its not a conflict between ads/websites/extensions as many of the guides i found pointed out.

Then i thought il give Windows 11 a try. But the exact same issues occurs with Windows 11.

Nevertheless i wouldnt ask here but after finding alot of other people that face this issue, its the only logical thing to do, there is clearly a correlation here and this nasty behaviour -

the cpu

Would really appreciate a replacement to another model or some help.... if we cant fix it i gotta rma it

Re:browser access

Mike_Intel — Wed, 17 Jul 2024 01:29:12 GMT

Hello doublej70,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

When did you purchase the processor?
Is it working fine before?
Did you change any settings or did you overclock your processor?
Are you also having issues while gaming?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re: browser access VIOLATION -- TAB CRASHES

doublej70 — Wed, 17 Jul 2024 20:42:01 GMT

11/2022 purchased but not assembled - January 2023

Initially installed win10 -- started having problems within the first 6 months.

upgraded to win 11 hoping it would clear up all these issues but no.

number of crashes seems to increase daily

No overclocking

using new bios -- intel settings

don't really game on this rig... all productivity. Mostly web browsers open. occasionally the entire chrome will shut down but most often it is just the live active tab.

Re:browser access

Mike_Intel — Wed, 17 Jul 2024 22:50:21 GMT

Hello doublej70,

Thank you for the quick reply.

For the BSOD and/or stability issue, kindly open the community link where we posted our recommendations and follow the provided settings that you need to set inside the BIOS then tell us if there is an improvement.

https://community.intel.com/t5/Processors/Updated-Guidance-RE-Reports-of-13th-14th-Gen-Unlocked-Desktop/m-p/1594553

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re: Re:browser access

doublej70 — Thu, 18 Jul 2024 19:36:07 GMT

all settings confirmed, still random tab crashes.

Re:browser access

Mike_Intel — Thu, 18 Jul 2024 21:46:52 GMT

Hello doublej70,

Thank you for the quick reply.

Id you are still having the same issue, it is better that you contact your local Warranty support.

Kindly open the link below and Submit a request.

https://www.intel.com/content/www/us/en/support/contact-intel.html#support-intel-products_873:873

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re:browser access

Mike_Intel — Tue, 23 Jul 2024 23:55:22 GMT

Hello doublej70,

I hope this message finds you well.

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

Re:browser access

Mike_Intel — Mon, 29 Jul 2024 00:32:25 GMT

Hello doublej70,

I hope you are having a good day.

I am sending another follow up hoping that you are now talking to your local Warranty Team for RMA.

Since we have not heard back from you, I need to close this inquiry.

If you need further assistance, please post a new question as this thread will no longer be monitored.

Thank you and have a great day.

Best regards,

Michael L.

Intel Customer Support Technician