topic Re:İ9 14900 KS Crash Problem! in Mobile and Desktop Processors

İ9 14900 KS Crash Problem!

AlperRG — Sat, 20 Jul 2024 00:39:36 GMT

About two months ago, I built a new system. Since day one, I've been experiencing stability issues and constant crashes in games (PUBG, LoL, MMORPGs) and programs (After Effects, Moho, Photoshop). My computer doesn't work for more than 30 or 45 minutes without crashing. When I start a game, the CPU temperature shoots up to 90 degrees. I tried to adjust undervolt settings from places like Reddit and YouTube. I turned off and on XMP. I couldn't find any solution in any way. I updated the BIOS settings. I'm trying to use it in Intel mode, but I'm still not satisfied. Can someone please help? I'm very desperate.

System

CPU : i9 14900 KS

Mainboard : Asusz790 E Gaming Wifi 2

RAM :DDR5 7200 24GBx2
GPU: Nvidia Geforce RTX 4080 Super
SSD : Samsung 980 Pro m2

Re:İ9 14900 KS Crash Problem!

AlfredoS_Intel — Tue, 23 Jul 2024 04:46:27 GMT

Hi Alperrg,

Thank you for posting in Intel Communities.

I am happy to help you with the concern that you raised. Kindly allow me to ask the following questions, so I can provide you viable suggestions regarding your concern:

1. It would really help us if we can get more information about your system. Please download and run our Intel® System Support Utility from this page. To run it, please press "Scan". After the scan is finished, click next and there will be a save button, giving you an option to save the logs to a text file, please do so and attach the file on your reply. You can refer to How to get the Intel® System Support Utility Logs on Windows* for instructions.

2. When you used Intel Mode, were you still having crashes thus you are not satisfied?

Looking forward to your answers.

Best Regards,

Alfred S

Intel® Customer Support Technician

Re:İ9 14900 KS Crash Problem!

AlfredoS_Intel — Fri, 26 Jul 2024 06:33:21 GMT

Hi Alperrg,

I wanted to check if you had the chance to read the questions that we posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best Regards,

Alfred S

Intel Customer Support Technician

Re:İ9 14900 KS Crash Problem!

AlfredoS_Intel — Wed, 31 Jul 2024 08:23:35 GMT

Hi Alperrg,

We need to close this thread since we have not gotten a response from you: maybe because you are busy or preoccupied at the moment. We know that this is important for you to get it resolved and it is also equally important for us to give you the right solution; as much as we would like to assist you, we need to close it to attend to other customers.

We hope for your consideration and understanding on this one.

If you need any additional information, please submit a new question as this thread will no longer being monitored.

Thank you for contacting Intel® and have a great week!

Best Regards,

Alfred S

Intel Customer Support Technician