topic Re: Troubleshooting I6700 K - Update Bios - Debug Code 19 in Mobile and Desktop Processors

Troubleshooting I6700 K - Update Bios - Debug Code 19

ACERV — Sat, 25 Jun 2016 13:46:36 GMT

Hi all,

My config, all material was new and buy on seller:

Motherboard: ASROCK Z170 Extreme 7+

Processor: INTEL I7 6700k

Memory: Kingston Hyper X Fury - 4 x 4BG 2666Mhz _ 1.2 V

PSU: Corsair 950W

BIOS actualy work: 2.5

Problem: I build my new computer, and I want tou upgrade the bios original 1.8 to the last 3.00.

Bios flashed with success!

But not wort, Dbug show me post and do this cycle:

computer start Dbug 00 to 67 - fan Cpu work

Computer restart auto - DBug 00 and stop (fan not work)

computer restart auto - D bug 00 to 19 fan works and stay at this state.

I flash Bios 2.00, 2.10 and flash bios 2.50 pass!

But when I flash bios 2.6 and the last 3.00 FAILL!

I contact Asrock, they give me a bios chipset, I put in socket (do a correct clear CMOS (Power Off, push power to empty power, jumper bios remove battery,...) Same problems code 19

I contact Kingston, the send me a RMA and a new package of 4 -4GB HYPER X - same problems 19 (I test lot of frequency), and alwways code 19...

I always change battery CMOS,

Flash with advanced storage mode on IDE mode

Change sticks on different socket of motherboard,

There s something disturbing, the last bios (3.00) work with 1, 2 and 3 Sticks!! but not with 4....

Asrock say me, they test this configuration, and all is good for them

Kingston Thats was the second Pack of ram

Is there a compatiblity problem with CPU/Bios???

Or problem of CPU series???

Help pls

Regards

Re: Troubleshooting I6700 K - Update Bios - Debug Code 19

idata — Tue, 28 Jun 2016 00:12:26 GMT

Hello Alain:

There is no compatibility problem between the ASROCK Z170 Extreme 7 board and Intel® i7-6700K processor.

There is no known issue with the processor related to this specific problem.

Actually on ASrock site, it says that it is compatible with all the BIOS versions available for that board.

http://www.asrock.com/mb/Intel/Z170%20Extreme7+/?cat=CPU http://www.asrock.com/mb/Intel/Z170%20Extreme7+/?cat=CPU

You almost try all the troubleshoot steps we recommend in these cases, now, in order to make sure, the next thing to do will be to swap parts.

Do you have the option of using the board with a different processor?

If you do not have that option, that is no problem.

It seems to be that the problem is related to the BIOS, but, that will be the best way to find out, if ASrock states that the board is fine, you do have 3 years of warranty on the processor, and we can replace it for you.

Please let me know if you are interested in doing that.

Alberto

Re: Troubleshooting I6700 K - Update Bios - Debug Code 19

ACERV — Tue, 28 Jun 2016 17:51:30 GMT

Hi Alberto

Im disturbing...

I don t know if the processor have a problem

i do: ntel Processor Diagnostic Tool 64bit\Win-IPDT64

and result: PASS

I don t know if it s a bios bug? or...

have you got an idea?

Re: Troubleshooting I6700 K - Update Bios - Debug Code 19

idata — Thu, 30 Jun 2016 19:21:29 GMT

Hello Alain:

Since the problem started due to a BIOS update, from version 2.6 to the last 3.00, you can always try to do a BIOS downgrade and go back to version 2.6 or 2.5.

Are you using post card, or debugging tool, or you are seeing those codes in the LED of the board?

Is the PC booting to windows normally?

Do you have the option to use a different processor on that board?

Alberto

Re: Troubleshooting I6700 K - Update Bios - Debug Code 19

ACERV — Fri, 01 Jul 2016 17:43:00 GMT

Hi thanks for your back

I can usually downgrade in the bios 1.8 or above at the limit 2.5

I' ve a dbug code

It s doing this cycle:

Computer start auto - DBug 00 and stop (fan not work) do this 1 time and after computer restart auto - D bug 00 to 19 fan works and stay at this state.

I can't use another CPU, my I7 6700K cost me a lot of money

Re: Troubleshooting I6700 K - Update Bios - Debug Code 19

ACERV — Sun, 03 Jul 2016 07:00:30 GMT

I note this between 2.5 works and 2.6/3.0

The main bios difference is:

1.Update microcode to 0x76.

2.Remove Sky OC function.

Regards

Re: Troubleshooting I6700 K - Update Bios - Debug Code 19

idata — Tue, 05 Jul 2016 23:20:45 GMT

Hello Alain:

Thank you very much for that information.

At this point it is hard to tell for sure that the problem is the processor.

Since the problem started due to a BIOS update, that most of the times indicates the problem is with the board.

So, one option will be to use BIOS version 2.5, since that is the one that is working.

Since you don't have the option to swap parts, and the processor has 3 years of warranty, we can go ahead and replace it, there is no known issue about this, son, just in case, once you get the new processor, if the problem remains then it will be related to a different component.

If you are interested in the replacement, in order to do that, please get in contact directly with us through chat, email, online support or phone support, here is the link to do that, you just need to select the type of product you are interested in replacing and you will get those options:

http://www.intel.com/content/www/us/en/support/contact-support.html# @12 http://www.intel.com/content/www/us/en/support/contact-support.html# @12

Alberto

Re: Troubleshooting I6700 K - Update Bios - Debug Code 19

ACERV — Wed, 06 Jul 2016 17:02:44 GMT

HI and thanks

I m trying to the french support

I update later...

Regards

Re: Troubleshooting I6700 K - Update Bios - Debug Code 19

idata — Wed, 06 Jul 2016 20:15:46 GMT

Hello Alain:

Perfect, they should be able to assist you.

Any questions, please let me know.

Alberto

Re: Troubleshooting I6700 K - Update Bios - Debug Code 19

ACERV — Thu, 07 Jul 2016 16:51:05 GMT

French support released me without I think reading this post

Said: "contact motherboard support"

Re: Troubleshooting I6700 K - Update Bios - Debug Code 19

idata — Thu, 07 Jul 2016 19:02:49 GMT

Hello Alain:

Let me apologize for any inconvenience.

In this case, try the same link as before, but select the option for chat support, and they should be able to provide the assistance you need.

http://www.intel.com/content/www/us/en/support/contact-support.html%23%4012 http://www.intel.com/content/www/us/en/support/contact-support.html# @12

Please let me know the results of trying that option.

Alberto