topic Intel Extreme Tuning Utiltity get stuck on splash screen in Mobile and Desktop Processors

Intel Extreme Tuning Utiltity get stuck on splash screen

HypedDolphins — Sat, 10 Aug 2024 03:25:52 GMT

Everytime I launch Intel XTU it gets stuck on splash screen, and after 15-20 minutes crashes my computer, Ive tried resetting everything on my computer and reinstalling and that worked last time, but this isnt feasible to keep having to do this every month, is there another fix?

Specs:
Processor: Intel(R) Core(TM) i9-13900KS 3.20 GHz

Windows 10 Home 22H2

OS build: 19045.4717

Re: Intel Extreme Tuning Utiltity get stuck on splash screen

HypedDolphins — Wed, 14 Aug 2024 00:42:19 GMT

Hey, its been 5 days and I've gotten no replies, is there anyone that can help with this problem as it is still happening

Re:Intel Extreme Tuning Utiltity get stuck on splash screen

AlfredoS_Intel — Wed, 14 Aug 2024 00:52:28 GMT

Hi Hypeddolphins,

Thank you for posting in Intel Communities.

I will be working with you to find a lasting solution to your concern. Kindly provide the following, as I will need this to provide you viable suggestions:

1. It would really help us if we can get more information about your system. Please download and run our Intel® System Support Utility from this page. To run it, please press "Scan". After the scan is finished, click next and there will be a save button, giving you an option to save the logs to a text file, please do so and attach the file on your reply. You can refer to How to get the Intel® System Support Utility Logs on Windows* for instructions.

2. Do you have other overclocking utilities or system management utilities like the one from your motherboard manufacturer that is installed on the system?

3. If you say resetting the system, does it mean resetting Windows?

Looking forward to your reply.

Best Regards,

Alfred S

Intel® Customer Support Technician

Re: Re:Intel Extreme Tuning Utiltity get stuck on splash screen

HypedDolphins — Wed, 14 Aug 2024 01:20:24 GMT

I have an MSI motherboard so i do have the MSI Center application, however I do not use it to overclock my system at all.
As for resetting, Ive flashed my bios to the most recent msi update, ive uninstalled and reinstalled intel xtu, both with and without removing profiles, and I have also hard reset my computer wiping all data besides windows, which i then reinstalled

Re: Re:Intel Extreme Tuning Utiltity get stuck on splash screen

HypedDolphins — Wed, 14 Aug 2024 19:34:04 GMT

Were you able to figure out anything wrong from the SSU Scan text file?

Re: Intel Extreme Tuning Utiltity get stuck on splash screen

WrongedByCS — Thu, 15 Aug 2024 13:55:08 GMT

13900K , you got a broken degrading CPU, RMA it, the process will be painful until Intel improves the RMA process.

Re: Re:Intel Extreme Tuning Utiltity get stuck on splash screen

HypedDolphins — Mon, 19 Aug 2024 19:59:07 GMT

Hey, I'd prefer not to have to RMA this CPU like the other guy is saying because at that point I'd honestly rather just never buy an intel CPU again, is there any other way to fix this problem?

Re:Intel Extreme Tuning Utiltity get stuck on splash screen

AlfredoS_Intel — Wed, 21 Aug 2024 09:08:47 GMT

Hi Hypeddolphins,

Thank you for posting in Intel Communities.

We are currently investigating your concern and we would need to get advanced logs from your Intel Extreme Tuning Utility. Due to the sensitivity of the instructions and the log that it generates, we will send it via email. We will also wait for your reply via email.

While we are investigating, are you able to try disabling the MSI Center application temporarily, to see if the problem will not happen when that is disabled?

Best Regards,

Alfred S

Intel Customer Support Technician

Re:Intel Extreme Tuning Utiltity get stuck on splash screen

AlfredoS_Intel — Mon, 26 Aug 2024 04:54:37 GMT

Hi Hypeddolphins,

I wanted to check if you had the chance to read the questions that we posted and the instructions that we sent via email. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best Regards,

Alfred S

Intel Customer Support Technician

Re: Re:Intel Extreme Tuning Utiltity get stuck on splash screen

HypedDolphins — Wed, 28 Aug 2024 00:57:41 GMT

Currently out of town for work, ill try to do the things listed on the email over the weekend because I wont be back until late Friday night

Re: Re:Intel Extreme Tuning Utiltity get stuck on splash screen

HypedDolphins — Wed, 28 Aug 2024 04:06:17 GMT

I actually had my friend follow the steps provided, were having problems with the following steps:

Restart the XTU Service, or restart the computer.
Start XTU and reproduce issue
Share new XtuCore logs available in C:\ProgramDate\Intel\Intel Extreme Tuning Utility\Logs. Specifically the XtuCore file after the issue was reproduced, which will now include additional information details [ INFO ]

We cant find the file location mentioned above, and no error pops up because its literally still on the splash screen, so I'm not sure what error code I can provide for you

Re:Intel Extreme Tuning Utiltity get stuck on splash screen

AlfredoS_Intel — Mon, 02 Sep 2024 01:07:23 GMT

Hi Hypeddolphins,

Thank you for quickly carrying out our last instructions.

Kindly try to see if your “Show Hidden Files” option is activated.

If it is activated, kindly provide us application event logs from Event Viewer. We will send an email, so you can reply with the logs there.

Best Regards,

Alfred S

Intel Customer Support Technician

Re:Intel Extreme Tuning Utiltity get stuck on splash screen

AlfredoS_Intel — Fri, 06 Sep 2024 04:35:35 GMT

Hi Hypeddolphins,

I wanted to check if you had the chance to read the suggestion that we posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best Regards,

Alfred S

Intel Customer Support Technician

Re:Intel Extreme Tuning Utiltity get stuck on splash screen

AlfredoS_Intel — Wed, 11 Sep 2024 07:11:55 GMT

Hi Hypeddolphins,

We need to close this thread since we have not gotten a response from you: maybe because you are busy or preoccupied at the moment. We know that this is important for you to get it resolved and it is also equally important for us to give you the right solution; as much as we would like to assist you, we need to close it to attend to other customers.

We hope for your consideration and understanding on this one.

If you need any additional information, please submit a new question as this thread will no longer being monitored.

Thank you for contacting Intel® and have a great week!

Best Regards,

Alfred S

Intel Customer Support Technician