topic Re: i9-13900K, BSOD for a year without a real solution in Mobile and Desktop Processors

i9-13900K, BSOD for a year without a real solution

Exorib — Thu, 01 Aug 2024 12:22:35 GMT

Hi, Intel
Last year I bought an i9-13900K PC with the configuration described below. It almost always crashed with frequent BSODs. With the kind advice of Gigabyte technicians I managed to stabilize the PC and, having seen that the greatest number of BSODs occurred with INTELPPM.SYS drivers, and since on the Intel forum, it was recommended to set with regedit Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\intelppm to 4, I did it, finally stabilizing the PC, but this involves the exclusion of the turbo, i.e. only 3 GHZ MAX.
Two days ago I finally saw the Gigabyte beta BIOS update (F10c - 9.68 MB - Jul 15, 2024) with the solution to the problem
...
* Introduce the "Intel Default Settings" and enabled as default, user needs to disable it first to use GIGABYTE PerfDrive profiles
* Update microcode 0x125 to ensure eTVB operation normally
…
this morning I did the update, I put the default value back to 3 in the registry file entry described above, but with no results. Again BSOD, so I was forced to set again with regedit Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\intelppm to 4, I did it, finally stabilizing the PC.

I attach the dump files
Thanks for your patience
Exorib

-Intel Core I9-13900K 24-Core, 3/5.8 Ghz
-Motherboard GB760 DS3H DDR4(rev.1.0)
-2 Ram DDR4 32GBx2 TEAMGROUP-UD4-3200
-SSD M.2 1 TB Samsung 980 Basic Gen 4
-INNO3D GEFORCE GTX 1650 GDDR6 TWIN X2 OC V2
-Alim. Sharkoon SHP 700w 80plus
-Dissipatore Thermalright Peerless Assassin 120 Black raffreddatore ad aria per CPU, 6 tubi di calore, doppia ventola TL-C12B PWM da 120 mm
-MASTER.LG DVD-RW GH24NSD5 Black
-Card Reader int. Mach Power black
-Power Supply Thermalright TR2 S 700W
-MICROSOFT WINDOWS 11 HOME
-Adapter Bluetooth

Re: i9-13900K, BSOD for a year without a real solution

CoolBook — Thu, 01 Aug 2024 13:19:22 GMT

Hello,

What is the CPU power limit of that motherboard? How is that enforced in BIOS? Can you adjust it?

Have you installed HWinfo? If so, can you see any throttling happening?

Re: i9-13900K, BSOD for a year without a real solution

Exorib — Thu, 01 Aug 2024 13:33:25 GMT

Re: i9-13900K, BSOD for a year without a real solution

CoolBook — Thu, 01 Aug 2024 15:44:55 GMT

https://www.hwinfo.com/

hwinfo64-5.webp (1280×1706) (lo4d.com)

Re: i9-13900K, BSOD for a year without a real solution

Exorib — Thu, 01 Aug 2024 14:15:57 GMT

Thank you

Re: i9-13900K, BSOD for a year without a real solution

CoolBook — Thu, 01 Aug 2024 15:32:43 GMT

Good!

Check the sensors window for throttling and power limits. Temps would also be good.

Re: i9-13900K, BSOD for a year without a real solution

CoolBook — Thu, 01 Aug 2024 16:26:11 GMT

Perhaps ThrottleStop would have been a better choice in this case.

It can also show if your CPU is temp or power throttling. It also has some configuration options we could try.

https://www.techpowerup.com/download/techpowerup-throttlestop/

Do the functions for controlling SpeedStep and Turbo work in this app for you?

Those functions could help determining if this is a software or hardware issue.

The question is if the INTELPPM.SYS driver instructs your CPU to boost or halt, and that causes an instant crash.

The dump may still point to the driver in that case.

Have you tried different power profiles in Windows, full performance/low performance?

Disable sleeping etc.?

Boot a live Linux USB. Still crashes?

Re: i9-13900K, BSOD for a year without a real solution

Exorib — Thu, 01 Aug 2024 19:06:16 GMT

I downloaded and started ThrottleStop twice, the system crashed immediately (I post the files here). Performance is balanced, screen and PC never suspend. Then I downloaded ubuntu-24.04-desktop-amd64.iso and started from pendrive, used for 15 minutes without problems.

Re: i9-13900K, BSOD for a year without a real solution

CoolBook — Thu, 01 Aug 2024 20:03:46 GMT

Interesting....

I wonder if Ubuntu has turbo enabled. Do you have turbostat or a similar tool installed to check that?

Did you try ThrottleStop after first deactivating intelppm?

It would be good to test the hypothesis that the board might not provide enough stable current to handle turbo.

Perhaps trying to limit the maximum power doesn't work that well. I remember reading about 14th gen CPUs getting unstable when only power limit restricted.

I think CEP was developed to avoid that kind of instability.

Did you find your power limit in HWinfo?

Re: i9-13900K, BSOD for a year without a real solution

Exorib — Sat, 10 Aug 2024 16:55:51 GMT

Dear Intel,
I apologize for not answering earlier, but due to covid I have not been well and I am still not well. Explain to me in detail how I should do the tests with hwinfo and ThrottleStop. I add that over the course of the year I have isolated three applications that caused and cause BSODs:
1. B5000 Certified 26.03 MB Win XP, Win 7, Win 8
https://www.avision.com/en/download/?model=FB5000
2. WMWare Workstation
https://blogs.vmware.com/workstation/2024/05/vmware-workstation-pro-now-available-free-for-personal-use.html
3. Anydesk
https://anydesk.com/it/downloads/windows
The same applications work well with all the other PCs I have and on this one only by setting with regedit Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\intelppm to 4, but as I said before, inteppm.sys appears disabled in device manager and the microprocessor does not go beyond 3 Ghz

Thanks

Re: i9-13900K, BSOD for a year without a real solution

Exorib — Sun, 11 Aug 2024 06:19:03 GMT

Hi Intel, yesterday I installed the latest bios of the Gigabyte F10d
Checksum : 8CE6
- Update microcode 0x129 to address sporadic Vcore elevation behavior announced by Intel
- Introduce the "Intel Default Settings" and enabled as default, user needs to disable it first to use GIGABYTE PerfDrive profiles
- Update microcode 0x125 to ensure eTVB operation normally
- Optimize CEP and power settings https://www.gigabyte.com/Press/News/2156 - Processor support and optimization for i9-14900KS
- Update Intel APO (DTT) framework version to 9.0.11405.42569
- Add EZ-OC support for AORUS x XPG co-branding DRAM and there were 3 more BSODs (dump file attached). .The applications declared in the previous post are not installed.
Thanks

Re: i9-13900K, BSOD for a year without a real solution

Exorib — Sun, 11 Aug 2024 07:15:49 GMT

I restored the bios to F10c, which somehow allowed me to work

Thanks

Re:i9-13900K, BSOD for a year without a real solution

JedG_Intel — Fri, 23 Aug 2024 01:46:52 GMT

Hello Exorib,

Thank you for posting at Intel Community Forum

Please let us know if you need further assistance with regards to your concern so we could address it.

I hope to hear from you soon!

Best regards,

Jed G.

Intel Customer Support Technician

Re:i9-13900K, BSOD for a year without a real solution

JedG_Intel — Wed, 28 Aug 2024 02:19:54 GMT

Hello Exorib,

I wanted to follow up to see if you had a chance to look over the information I posted. Your feedback at your earliest convenience would be greatly appreciated so we can move forward with resolving this matter.

Best regards,

Jed G.

Intel Customer Support Technician

Re:i9-13900K, BSOD for a year without a real solution

JedG_Intel — Mon, 02 Sep 2024 02:42:23 GMT

Hello Exorib,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician