topic Re:Update Requested for 13900k RMA Request in Mobile and Desktop Processors

Update Requested for 13900k RMA Request

eastmanfive — Fri, 09 Aug 2024 13:50:07 GMT

Hello Intel Support,

I’m reaching out for an update on my support ticket #06291241. This ticket, opened on July 19th, pertains to an issue with my Intel i9-13900k (retail box) processor. Despite a promised follow-up by August 5th, there has been no further communication from the support team.

The issue involves my processor freezing in BIOS and failing to load Windows, even with default settings. This has caused my work and I’m eager to find a resolution.

If anyone from the support team could provide an update or any insights, it would be greatly appreciated.

Re:Update Requested for 13900k RMA Request

NormanS_Intel — Mon, 12 Aug 2024 02:49:36 GMT

Hello eastmanfive,

Thank you for posting in the community!

I see that the team handling your case has already reached out to you. I apologize for any inconvenience this issue may have caused. Rest assured, I will notify the team about your situation.

I will now close this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Norman S.

Intel Customer Support Engineer

Re: Re:Update Requested for 13900k RMA Request

eastmanfive — Fri, 16 Aug 2024 01:35:24 GMT

The ticket was again abandoned and missed the three day follow-up window.