Refund RMA process Case #: 06293004

leogcalegari — Mon, 12 Aug 2024 02:06:07 GMT

I am writing to express my frustration and seek assistance regarding an issue with my recent RMA process. Despite following all procedures and returning the faulty CPU, I have yet to receive the promised refund to my credit card.

To recap the situation:

I initially opened a Ticket regarding my fault CPU.
RMA was approved, decided to choose the Advanced RMA.
Received replacement CPU. After installing and testing, CPU showed problems with instability.
Contact Intel, provided video and picture of the issuers. Requested authorization to retuned the replacement CPU ( sent as RMA) since did not work. Intel authorized.
Intel received the CPU on 08/06.
Received email explaining the refund would be process in 02 business days which did not occur.
On my last interaction with Intel, I was told to wait till 08/14.

In my last communication with Intel, I was informed to wait until August 14, 2024. Given that Intel is already in possession of the returned CPU and the extended delay beyond the promised timeframe, I am seeking an immediate resolution to this matter.

Could you please provide a definitive update on the status of my refund and expedite the process? The delay is causing considerable inconvenience, and I would appreciate your prompt attention to this issue.

Thank You.

Re:Refund RMA process Case #: 06293004

NormanS_Intel — Tue, 13 Aug 2024 10:34:14 GMT

Hello leogcalegari,

Thank you for posting in the community!

I will notify the team handling your case and apologize for the delay. Rest assured, the person responsible for your case will be informed. I will now close this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Norman S.

Intel Customer Support Engineer

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Refund RMA process Case #: 06293004

Re:Refund RMA process Case #: 06293004