topic Re:Need help please. Cannot download newest XTU in Mobile and Desktop Processors

Need help please. Cannot download newest XTU

Johnny_W — Mon, 08 Jul 2024 22:23:40 GMT

I tried updating from an old version (7.14.0.15) to Latest (7.14.2.14), it completed installing then immediately blue screened and crashed my PC. I turned PC back on and it had not installed. I tried downloading again but it said I was missing some cache folder and couldn't complete and gave error code 0x80070643. It wont even download older version I had before.

PC Specs

CPU: I7 14700k

GPU: Asus TUF Gaming 4080 Super

MOBO: Asus ROG Maximus Hero Z690

RAM: Trident Z5 DDR5 6400

Re: Need help please. Cannot download newest XTU

RyanFeeko — Tue, 09 Jul 2024 01:06:20 GMT

hey @Johnny_W just wondering have you tried the steps in the below link:

https://learn.microsoft.com/en-us/answers/questions/1552756/how-to-fix-the-problem-of-update-windows-10-(-down#:~:text=Hello%20The%20error%20code%200x80070643,on%20it%2C%20and%20selecting%20Restart.

Hope this helps...

Re: Need help please. Cannot download newest XTU

Johnny_W — Tue, 09 Jul 2024 21:42:32 GMT

Thank you for the reply, i was just wondering though, would this apply to windows 11 pro as well?

Re:Need help please. Cannot download newest XTU

JeanetteC_Intel — Tue, 16 Jul 2024 12:55:34 GMT

Hi Johnny_W,

Thank you for posting in Intel Communities.

You may also want to try these two steps first.

1. Uninstall the Intel® Extreme Tuning Utility.

1) Use the Windows 10 Apps and Features.

2) Search for Intel® Extreme Tuning Utility.

3) Click uninstall.

2. Open the Task Manager.

1) Check under Processes for XtuService.

2) If found, click End Task.

If the issue persists, follow the steps below to completely remove the Intel® Extreme Tuning Utility.

1. Locate installutil.exe at C:\Windows\Microsoft.NET\Framework\v4.0.30319\InstallUtil.exe.

2. Locate XTU service at: C:\Program Files (x86)\Intel\Intel(R) Extreme Tuning Utility\XtuService.exe.

3. Using those pieces of information, open a command prompt as an admin and enter your information for the location of the Extreme Tuning service. (Your location may be different. An example is given below.)

C:\Windows\Microsoft.NET\Framework\v4.0.30319\InstallUtil.exe /u C:\Program Files (x86)\Intel\Intel(R) Extreme Tuning Utility\XtuService.exe.

4. Delete any folder named Intel® XTU from these locations: C:\Program Files (x86)\Intel and C:\ProgramData\Intel.

5. Delete the folder named Intel Telemetry under C:\ProgramData:.

6. You may want to reboot your system (optional).

Download and install the Intel® XTU application.

https://www.intel.com/content/www/us/en/support/articles/000032459/processors/processor-utilities-and-programs.html

Reference article:

How to Uninstall the Intel® Extreme Tuning Utility (Intel® XTU)

Feel free to let me know if you have questions or need clarification.

Best regards,

JeanetteC.

Intel® Customer Support Technician

Re: Re:Need help please. Cannot download newest XTU

Johnny_W — Fri, 19 Jul 2024 20:42:33 GMT

Thank you for the reply Jeanette.

I have Windows 11 Pro but i assume it should all be relatively the same. When i go into apps and try to uninstall it gives me this error and will not uninstall

Re: Re:Need help please. Cannot download newest XTU

Johnny_W — Fri, 19 Jul 2024 21:24:59 GMT

The command prompt did nothing for me and I have deleted all the file in the instructions. I restarted PC and tried installing and it gave me the same error.

After that error, it popped up another box saying the old version couldn't be removed and to contact technical support

Re:Need help please. Cannot download newest XTU

JeanetteC_Intel — Sat, 20 Jul 2024 00:17:42 GMT

Hi Johnny_W,

Thank you for sharing these updates.

The file paths shown on the screenshots are quite different. Can you please manually locate the following:

installutil.exe at C:\Windows\Microsoft.NET\Framework\v4.0.30319\InstallUtil.exe then (copy and save the file path);
Do the same for C:\Program Files (x86)\Intel\Intel(R) Extreme Tuning Utility\XtuService.exe. (copy and save the file path);

1. Using those pieces of information, open a command prompt as an admin and enter your information for the location of the Extreme Tuning service. (Your location may be different. An example is given below.)

C:\Windows\Microsoft.NET\Framework\v4.0.30319\InstallUtil.exe /u

C:\Program Files (x86)\Intel\Intel(R) Extreme Tuning Utility\XtuService.exe.

2. Delete any folder named Intel® XTU from these locations:

C:\Program Files (x86)\Intel
C:\ProgramData\Intel

3. Delete the folder named Intel Telemetry under C:\ProgramData:.

4. You may want to reboot your system (optional).

Download and install the Intel® XTU application.

https://www.intel.com/content/www/us/en/support/articles/000032459/processors/processor-utilities-and-programs.html

I hope to hear from you so I would know our next steps.

Best regards,

JeanetteC.

Intel® Customer Support Technician

Re:Need help please. Cannot download newest XTU

JeanetteC_Intel — Wed, 24 Jul 2024 13:25:12 GMT

Hi Johnny_W,

Were you able to check the previous post?

Let us know if you have any questions.

Best regards,

Jeanette C.

Intel Customer Support Technician

Re: Re:Need help please. Cannot download newest XTU

Johnny_W — Thu, 25 Jul 2024 22:21:30 GMT

I have done everything you previously posted. The command prompt doesnt work because XTU does not exist in program files x86.

I have two Intel Telemetry folders.

I deleted the one from C:\ProgramData\intel

the other is C:\ProgramData\Intel\Uploader , do i delete this one too?

Other than that i have deleted XTU from everywhere mentioned above.

Re:Need help please. Cannot download newest XTU

JeanetteC_Intel — Fri, 26 Jul 2024 11:07:50 GMT

Hi Johnny_W,

Let me go ahead and check on this further. I will post back once I have an update.

Best regards,

JeanetteC.

Intel® Customer Support Technician

Re: Need help please. Cannot download newest XTU

NormanS_Intel — Sat, 10 Aug 2024 16:42:15 GMT

Helllo Johnny_W,

We've reviewed your issue and noticed that experiencing a crash during mid-installation is quite unusual. Therefore, we recommend removing all XTU folders from both ProgramData and ProgramFiles once more. To completely remove XTU, please follow our "How to Uninstall the Intel® Extreme Tuning Utility (Intel® XTU)" article and locate the folders.

Note: The ProgramData folder is hidden, so you may need to enable the option to show hidden folders under the view settings. Additionally, check for any XTU services running in Task Manager and ensure they are ended.

Please share screenshots of the following folders to confirm:

C:\ProgramData\Intel (make sure no XTU files/folders are present)
C:\Program Files\Intel (make sure no XTU folder/files are present)

You can also search for XTU under the local C: drive and clear out any related files and folders (unless you have specific profiles you want to keep). Once all XTU folders have been removed and services have been ended, please reboot your system. After that, try downloading the latest version of XTU. Since XTU is a Windows-based application, please ensure that your Windows is up to date.

Best regards,

Norman S.

Intel Customer Support Engineer

Re:Need help please. Cannot download newest XTU

NormanS_Intel — Sun, 18 Aug 2024 08:46:01 GMT

Helllo Johnny_W,

I hope you had the opportunity to review the information I posted. At your earliest convenience, please let me know so we can determine the best course of action to resolve this matter efficiently.

Best regards,

Norman S.

Intel Customer Support Engineer

Re:Need help please. Cannot download newest XTU

JeanetteC_Intel — Wed, 21 Aug 2024 04:03:45 GMT

Hi Johnny_W,

I have not received any response in the past few days. I hope that the information I shared regarding the XTU download issue, has answered your question. I will now proceed to close this thread.

Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician

Re: Re:Need help please. Cannot download newest XTU

Johnny_W — Tue, 27 Aug 2024 19:21:09 GMT

My apologies, I have had an extremely busy month. I have done what you said to do.

The following are files my computer will not allow me to delete.

I then rebooted my PC and for kicks and giggles looked at task manager. And XTU Service was running even after deleting all of it.

I ended the task and tried reinstalling newest XTU and again, the same error messages (Fatal error installing). So honestly I don't know what to do at this point. Is windows 11 just garbage? Or is it the CPU that isn't right?