I5 13600KF instability #06308506 reseller bankrupt

Artix — Mon, 12 Aug 2024 07:00:08 GMT

My support ticket got refused twice because it is a tray CPU
But my reseller is bankrupt so I can't claim guarantee with them

Is there any option for me with my broken intel CPU

Or should I buy new system

Re:I5 13600KF instability #06308506 reseller bankrupt

DhannielM_Intel — Fri, 23 Aug 2024 01:28:04 GMT

Hi Artix,

Thank you for posting in the community, and I apologize the inconvenience that this may have caused.

Upon reviewing the case number included on the subject, it seems that the person handling your web ticket and validated the Batch number and Serial number (ATPO), and I also re-validated. The processor is determined to be a tray processor which are sold by resellers or system manufacturer, which is not covered under Intel's warranty.

For this case since your resellers, as you mentioned bankrupt, I refer you to other your reseller or system manufacturer. Just a reminder that Intel's warranty terms and conditions have not changed. You can find Intel's warranty policy for both boxed and tray processors here: https://www.intel.com/content/www/us/en/support/articles/000024255/processors.html

For more information, you can also check the following articles:

Warranty Policy for Intel® Boxed and Tray Processors.

What Is the Difference Between Intel® Boxed and Tray Processors?

Furthermore, if you would like to verify the warranty status and coverage of your processor, please click on this link: https://supporttickets.intel.com/s/warrantyinfo?language=en_US

I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Dhanniel M.

Intel Customer Support Technician

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I5 13600KF instability #06308506 reseller bankrupt

Re:I5 13600KF instability #06308506 reseller bankrupt