topic Re:13th gen issue in Mobile and Desktop Processors

13th gen issue

GENNUP — Thu, 15 Aug 2024 22:11:21 GMT

I bought an i7 13700KF around 8 or 9 months ago, and I started having problems, like games crashing during loading. I figured out that AI overclocking was causing the issue. However, at the end of April, my screen started turning off whenever I loaded a game or opened Unreal Engine. After a few restarts, I could play games again, but after updating the BIOS on my Prime Z690 motherboard to version 3603, the screen would always turn off whenever I tried to enter a game. I had to restart my PC to use it again.

I contacted NVIDIA, and they said something was wrong with the GPU. Weeks later, my PC stopped working entirely. After waiting for 4 months, I bought an RX 7800XT, but today, when I tried to launch a game, I encountered the same issue I had with my old RTX 3070 GPU. I realized the CPU might be the issue because I tested different parts and reinstalled Windows on my PC. Even after installing the latest BIOS version, 3802, released on 2024/08/09, the issue persisted. I suspect the CPU damaged my old GPU, and even with a new GPU, the problems still exist.

Additionally, when the screen turns off, the GPU fans start running at full speed, producing loud noise
What should I do

Re:13th gen issue

DeancR_Intel — Mon, 26 Aug 2024 07:20:47 GMT

Hi GENNUP,

Apologies for the delay in my response

I sincerely apologize for any inconvenience that this might have caused you.

For more details about the Warranty of Intel processors, kindly check this link:

Warranty Guide for Intel® Processors

We can help you with the troubleshooting if you want, however if you really wish to claim warranty, please contact your local warranty support team for them to gather the needed details and validate your processor. Kindly open the link below and choose your country to contact your local Warranty Team.

Contact Intel for Your Support Solutions

If you have questions, please let us know.

Best regards,

Dean R.

Intel Customer Support Technician

Re:13th gen issue

DeancR_Intel — Tue, 03 Sep 2024 00:20:11 GMT

Hi GENNUP,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know.

Best regards,

Dean R.

Intel Customer Support Technician

Re:13th gen issue

DeancR_Intel — Fri, 06 Sep 2024 06:27:09 GMT

Hi GENNUP,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Dean R.

Intel Customer Support Technician