topic Re: Intel® Driver & Support Assistant - Sorry, something went wrong while trying to scan. in Mobile and Desktop Processors

Intel® Driver & Support Assistant - Sorry, something went wrong while trying to scan.

JimBillows — Thu, 04 Jul 2024 21:08:20 GMT

This is an issue with the chipset drivers I assume.

I have tried uninstalling with the tool and without and reinstalling.

As soon as I open the assistant I get this warning.

Sorry, something went wrong while trying to scan.

This device is erring:

Resource Hub proxy device

This device is currently waiting on another device or set of devices to start. (Code 51)

Dependencies:
PCI\VEN_8086&DEV_7ACE&SUBSYS_00000000&REV_11\3&11583659&0&AA

I need to update the proper drivers.

Please help me fix the assistant.

Re:Intel® Driver & Support Assistant - Sorry, something went wrong while trying to scan.

Mike_Intel — Mon, 08 Jul 2024 01:56:22 GMT

Hello JimBillows,

Thank you for posting in Intel community Forum.

For us to further check this, please help provide the following details:

Are you using a laptop or a desktop?
Please share the brand and model of your system.
What are the Intel controllers that you want to update?
Can you share a screenshot of the issue?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re: Re:Intel® Driver & Support Assistant - Sorry, something went wrong while trying to scan.

JimBillows — Mon, 08 Jul 2024 08:37:58 GMT

1. Desktop

2. gigabyte Z690 AORUS ELITE AX DDR4 (rev. 1.x)

3. Not sure the assistant stated 3 drivers need to be updated but does not specify which ones.

4. Attached.

Re:Intel® Driver & Support Assistant - Sorry, something went wrong while trying to scan.

Mike_Intel — Mon, 08 Jul 2024 22:48:12 GMT

Hello JimBillows,

Thank you for the update.

There is a lot of factor why the Intel® Driver & Support Assistant to have error in scanning your system. It could be the cache of the browser, the internet or updates. On this case, you can manually download the drivers and update your system.

Here is the link of your motherboard and the available drivers. If you have further questions, please contact them. Thank you|:

https://www.gigabyte.com/Motherboard/Z690-AORUS-ELITE-AX-DDR4-rev-1x/support#support-dl-driver

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re: Re:Intel® Driver & Support Assistant - Sorry, something went wrong while trying to scan.

JimBillows — Mon, 08 Jul 2024 23:45:21 GMT

We know where to download drivers. We would like to get the assistant fixed. Is that possible? Why would we leave it broken?

Re: Re:Intel® Driver & Support Assistant - Sorry, something went wrong while trying to scan.

JimBillows — Tue, 09 Jul 2024 23:01:50 GMT

Do you not support your software? We would like to get this fixed. We only like to install and update the drivers we need. Is there a problem? Also from your response all of the information was included in my first post. Why ask for more info if you were going to refuse to help fix your software?

Re:Intel® Driver & Support Assistant - Sorry, something went wrong while trying to scan.

Mike_Intel — Tue, 09 Jul 2024 23:47:17 GMT

Hello JimBillows,

Thank you for the quick reply.

We do support the software, however please also understand that since it is a web base application, there are a lot of uncontrollable factors that can affect it.

We have this documented link about the error that you encounter. Please try to open the link and follow the steps.

https://www.intel.com/content/www/us/en/support/articles/000026895/software/software-applications.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re: Re:Intel® Driver & Support Assistant - Sorry, something went wrong while trying to scan.

LeonWaksman — Wed, 10 Jul 2024 07:02:12 GMT

Hi @JimBillows

The Intel DSA is not very reliable tool. If you want to make it working again you need first to uninstall it using Intel DSA Uninstaller.

Once IDSA is uninstalled, download and install the latest version.

Leon

Re: Intel® Driver & Support Assistant - Sorry, something went wrong while trying to scan.

MrZed — Fri, 30 Aug 2024 10:27:37 GMT

BIOS setting under Chipset menu IOAPIC 24-119 must be enabled. Then install latest Intel chipset drivers, ME, MEI and last one Intel IO serial.

Re: Re:Intel® Driver & Support Assistant - Sorry, something went wrong while trying to scan.

VARADHARAJAN — Sat, 31 Aug 2024 19:21:48 GMT

@JimBillows

You install the intel serial IO driver and download it from the below site

Intel Serial IO Drivers Version 30.100.2417.30 (station-drivers.com)

Use the device manager, using the .inf file

you need three files namely

ialpss2_i2c_adl.cat

iaLPSS2_I2C_ADL.inf

iaLPSS2_I2C_ADL.sys

after that restart windows

Varadharajan K