topic Re: Re:XTU will not install - Error code 0x80070643 in Mobile and Desktop Processors

XTU will not install - Error code 0x80070643

Wyllow — Wed, 21 Aug 2024 22:27:28 GMT

I had XTU installed on my system previously. Then I had an update at the top of the screen telling me to update to the newest version. I tried that and the update failed. It would not open again and I did a full uninstall. (removed all the Intel folders in Program data and files as well as uninstalling the file.)

I am trying to install the newest version 7.14.2.14 and the below screen keeps happening and then the error message.

I am running this program as Administrator.

Any help would be greatly appreciated.

Here is the logs.
[46E0:09A4][2024-08-21T18:27:06]i001: Burn v3.14.1.8722, Windows v10.0 (Build 22631: Service Pack 0), path: C:\Windows\Temp\{2CDF2479-75F9-4B2D-9901-8E7DE705C96B}\.cr\XTUSetup_7.14.2.14.exe
[46E0:09A4][2024-08-21T18:27:06]i000: Initializing string variable 'RemoveAllDataCheckboxValue' to value '[RemoveAllDataCheckbox]'
[46E0:09A4][2024-08-21T18:27:06]i000: Initializing version variable 'BundleVersionNumber' to value '7.14.2.14'
[46E0:09A4][2024-08-21T18:27:06]i009: Command Line: '-burn.clean.room=C:\Users\cyrus\Downloads\XTUSetup_7.14.2.14.exe -burn.filehandle.attached=760 -burn.filehandle.self=764'
[46E0:09A4][2024-08-21T18:27:06]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\cyrus\Downloads\XTUSetup_7.14.2.14.exe'
[46E0:09A4][2024-08-21T18:27:06]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\cyrus\Downloads\'
[46E0:09A4][2024-08-21T18:27:06]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\cyrus\AppData\Local\Temp\Intel(R)_Extreme_Tuning_Utility_20240821182706.log'
[46E0:09A4][2024-08-21T18:27:06]i052: Condition 'VersionNT >= v6.1' evaluates to true.
[46E0:09A4][2024-08-21T18:27:06]i000: Setting string variable 'WixBundleName' to value 'Intel(R) Extreme Tuning Utility'
[46E0:09A4][2024-08-21T18:27:06]i000: Setting string variable 'WixBundleManufacturer' to value 'Intel Corporation'
[46E0:A578][2024-08-21T18:27:07]i000: Setting version variable 'WixBundleFileVersion' to value '7.14.2.14'
[46E0:09A4][2024-08-21T18:27:07]i100: Detect begin, 2 packages
[46E0:09A4][2024-08-21T18:27:07]i000: Product or related product not found: {823C3D41-1C6E-4ECA-9923-1200278AE478}
[46E0:09A4][2024-08-21T18:27:07]i000: Setting version variable 'MsiAlreadyInstalledVersion' to value '0.0.0.0'
[46E0:09A4][2024-08-21T18:27:07]i000: Setting string variable 'NETFRAMEWORK45' to value '533320'
[46E0:09A4][2024-08-21T18:27:07]i000: Setting version variable 'WindowsDllVersion' to value '10.0.22621.3810'
[46E0:09A4][2024-08-21T18:27:07]i101: Detected package: vcredist_64.exe, state: Absent, cached: None
[46E0:09A4][2024-08-21T18:27:07]i101: Detected package: Intel_XtuInstaller.msi, state: Absent, cached: None
[46E0:09A4][2024-08-21T18:27:07]i052: Condition 'BundleVersionNumber > MsiAlreadyInstalledVersion OR BundleVersionNumber = "0.0.0.0" OR NOT WixBundleAction = 5' evaluates to true.
[46E0:09A4][2024-08-21T18:27:07]i052: Condition 'WixBundleInstalled OR WindowsDllVersion >= "10.0.14393.0" OR NOT WixBundleAction = 5' evaluates to true.
[46E0:09A4][2024-08-21T18:27:07]i052: Condition 'WixBundleInstalled OR NOT WixBundleAction = 5 OR NETFRAMEWORK45 >= 528040' evaluates to true.
[46E0:09A4][2024-08-21T18:27:07]i199: Detect complete, result: 0x0
[46E0:A578][2024-08-21T18:27:09]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1
[46E0:09A4][2024-08-21T18:27:09]i200: Plan begin, 2 packages, action: Install
[46E0:09A4][2024-08-21T18:27:09]w321: Skipping dependency registration on package with no dependency providers: vcredist_64.exe
[46E0:09A4][2024-08-21T18:27:09]i000: Setting string variable 'WixBundleLog_vcredist_64.exe' to value 'C:\Users\cyrus\AppData\Local\Temp\Intel(R)_Extreme_Tuning_Utility_20240821182706_000_vcredist_64.exe.log'
[46E0:09A4][2024-08-21T18:27:09]i000: Setting string variable 'WixBundleRollbackLog_vcredist_64.exe' to value 'C:\Users\cyrus\AppData\Local\Temp\Intel(R)_Extreme_Tuning_Utility_20240821182706_000_vcredist_64.exe_rollback.log'
[46E0:09A4][2024-08-21T18:27:09]i000: Setting string variable 'WixBundleRollbackLog_Intel_XtuInstaller.msi' to value 'C:\Users\cyrus\AppData\Local\Temp\Intel(R)_Extreme_Tuning_Utility_20240821182706_001_Intel_XtuInstaller.msi_rollback.log'
[46E0:09A4][2024-08-21T18:27:09]i000: Setting string variable 'WixBundleLog_Intel_XtuInstaller.msi' to value 'C:\Users\cyrus\AppData\Local\Temp\Intel(R)_Extreme_Tuning_Utility_20240821182706_001_Intel_XtuInstaller.msi.log'
[46E0:09A4][2024-08-21T18:27:09]i201: Planned package: vcredist_64.exe, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: None
[46E0:09A4][2024-08-21T18:27:09]i201: Planned package: Intel_XtuInstaller.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[46E0:09A4][2024-08-21T18:27:09]i299: Plan complete, result: 0x0
[46E0:09A4][2024-08-21T18:27:09]i300: Apply begin
[46E0:09A4][2024-08-21T18:27:09]i010: Launching elevated engine process.
[46E0:09A4][2024-08-21T18:27:09]i011: Launched elevated engine process.
[46E0:09A4][2024-08-21T18:27:09]i012: Connected to elevated engine.
[B7A8:8980][2024-08-21T18:27:09]i358: Pausing automatic updates.
[B7A8:8980][2024-08-21T18:27:09]i359: Paused automatic updates.
[B7A8:8980][2024-08-21T18:27:09]i360: Creating a system restore point.
[B7A8:8980][2024-08-21T18:27:09]i361: Created a system restore point.
[B7A8:8980][2024-08-21T18:27:09]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{fdc445a5-0180-47a6-a653-ab97fa2d4723}, options: 0x7, disable resume: No
[B7A8:8980][2024-08-21T18:27:09]i000: Caching bundle from: 'C:\Windows\Temp\{965FF05A-FAFF-4C36-BA37-9A963195E5D7}\.be\XTUUISetup.exe' to: 'C:\ProgramData\Package Cache\{fdc445a5-0180-47a6-a653-ab97fa2d4723}\XTUUISetup.exe'
[B7A8:8980][2024-08-21T18:27:09]i320: Registering bundle dependency provider: {fdc445a5-0180-47a6-a653-ab97fa2d4723}, version: 7.14.2.14
[B7A8:8980][2024-08-21T18:27:09]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{fdc445a5-0180-47a6-a653-ab97fa2d4723}, resume: Active, restart initiated: No, disable resume: No
[B7A8:13AC][2024-08-21T18:27:09]i305: Verified acquired payload: vcredist_64.exe at path: C:\ProgramData\Package Cache\.unverified\vcredist_64.exe, moving to: C:\ProgramData\Package Cache\AE97F1E35C50A3C1B7B231995AD547828E71FE4C\vcredist_64.exe.
[B7A8:13AC][2024-08-21T18:27:10]i305: Verified acquired payload: Intel_XtuInstaller.msi at path: C:\ProgramData\Package Cache\.unverified\Intel_XtuInstaller.msi, moving to: C:\ProgramData\Package Cache\{B3768C84-139F-4A71-A175-A2A85F4712DE}v7.14.2.14\Intel_XtuInstaller.msi.
[B7A8:8980][2024-08-21T18:27:10]i301: Applying execute package: vcredist_64.exe, action: Install, path: C:\ProgramData\Package Cache\AE97F1E35C50A3C1B7B231995AD547828E71FE4C\vcredist_64.exe, arguments: '"C:\ProgramData\Package Cache\AE97F1E35C50A3C1B7B231995AD547828E71FE4C\vcredist_64.exe" /install /quiet /norestart'
[B7A8:8980][2024-08-21T18:27:10]e000: Error 0x80070666: Process returned error: 0x666
[B7A8:8980][2024-08-21T18:27:10]e000: Error 0x80070666: Failed to execute EXE package.
[46E0:09A4][2024-08-21T18:27:10]e000: Error 0x80070666: Failed to configure per-machine EXE package.
[46E0:09A4][2024-08-21T18:27:10]w350: Applied non-vital package: vcredist_64.exe, encountered error: 0x80070666. Continuing...
[B7A8:8980][2024-08-21T18:27:10]i323: Registering package dependency provider: {B3768C84-139F-4A71-A175-A2A85F4712DE}, version: 7.14.2.14, package: Intel_XtuInstaller.msi
[B7A8:8980][2024-08-21T18:27:10]i301: Applying execute package: Intel_XtuInstaller.msi, action: Install, path: C:\ProgramData\Package Cache\{B3768C84-139F-4A71-A175-A2A85F4712DE}v7.14.2.14\Intel_XtuInstaller.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" REMOVEALLAPPDATA=""'
[B7A8:8980][2024-08-21T18:27:11]e000: Error 0x80070643: Failed to install MSI package.
[B7A8:8980][2024-08-21T18:27:11]e000: Error 0x80070643: Failed to execute MSI package.
[46E0:09A4][2024-08-21T18:27:11]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[46E0:09A4][2024-08-21T18:27:11]i319: Applied execute package: Intel_XtuInstaller.msi, result: 0x80070643, restart: None
[46E0:09A4][2024-08-21T18:27:11]e000: Error 0x80070643: Failed to execute MSI package.
[B7A8:8980][2024-08-21T18:27:11]i318: Skipped rollback of package: Intel_XtuInstaller.msi, action: Uninstall, already: Absent
[46E0:09A4][2024-08-21T18:27:11]i319: Applied rollback package: Intel_XtuInstaller.msi, result: 0x0, restart: None
[B7A8:8980][2024-08-21T18:27:11]i329: Removed package dependency provider: {B3768C84-139F-4A71-A175-A2A85F4712DE}, package: Intel_XtuInstaller.msi
[B7A8:8980][2024-08-21T18:27:11]i351: Removing cached package: Intel_XtuInstaller.msi, from path: C:\ProgramData\Package Cache\{B3768C84-139F-4A71-A175-A2A85F4712DE}v7.14.2.14\
[B7A8:8980][2024-08-21T18:27:11]i301: Applying rollback package: vcredist_64.exe, action: Uninstall, path: C:\ProgramData\Package Cache\AE97F1E35C50A3C1B7B231995AD547828E71FE4C\vcredist_64.exe, arguments: '"C:\ProgramData\Package Cache\AE97F1E35C50A3C1B7B231995AD547828E71FE4C\vcredist_64.exe" /uninstall /quiet /norestart'
[46E0:09A4][2024-08-21T18:27:12]i319: Applied rollback package: vcredist_64.exe, result: 0x0, restart: None
[B7A8:8980][2024-08-21T18:27:12]i351: Removing cached package: vcredist_64.exe, from path: C:\ProgramData\Package Cache\AE97F1E35C50A3C1B7B231995AD547828E71FE4C\
[B7A8:8980][2024-08-21T18:27:12]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{fdc445a5-0180-47a6-a653-ab97fa2d4723}, resume: None, restart: None, disable resume: No
[B7A8:8980][2024-08-21T18:27:12]i330: Removed bundle dependency provider: {fdc445a5-0180-47a6-a653-ab97fa2d4723}
[B7A8:8980][2024-08-21T18:27:12]i352: Removing cached bundle: {fdc445a5-0180-47a6-a653-ab97fa2d4723}, from path: C:\ProgramData\Package Cache\{fdc445a5-0180-47a6-a653-ab97fa2d4723}\
[B7A8:8980][2024-08-21T18:27:12]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{fdc445a5-0180-47a6-a653-ab97fa2d4723}, resume: None, restart initiated: No, disable resume: No
[46E0:09A4][2024-08-21T18:27:12]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No

Re: XTU will not install - Error code 0x80070643

Wyllow — Wed, 21 Aug 2024 21:56:10 GMT

Here is the log that came with that failure.

[83B4:83B0][2024-08-21T17:55:37]i001: Burn v3.14.1.8722, Windows v10.0 (Build 22631: Service Pack 0), path: C:\Windows\Temp\{0EE1A49F-1F26-453C-9C93-50C54AD558C3}\.cr\XTUSetup_7.14.2.14(1).exe
[83B4:83B0][2024-08-21T17:55:37]i000: Initializing string variable 'RemoveAllDataCheckboxValue' to value '[RemoveAllDataCheckbox]'
[83B4:83B0][2024-08-21T17:55:37]i000: Initializing version variable 'BundleVersionNumber' to value '7.14.2.14'
[83B4:83B0][2024-08-21T17:55:37]i009: Command Line: '-burn.clean.room=C:\Users\cyrus\Downloads\XTUSetup_7.14.2.14(1).exe -burn.filehandle.attached=784 -burn.filehandle.self=792'
[83B4:83B0][2024-08-21T17:55:37]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\cyrus\Downloads\XTUSetup_7.14.2.14(1).exe'
[83B4:83B0][2024-08-21T17:55:37]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\cyrus\Downloads\'
[83B4:83B0][2024-08-21T17:55:37]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\cyrus\AppData\Local\Temp\Intel(R)_Extreme_Tuning_Utility_20240821175537.log'
[83B4:83B0][2024-08-21T17:55:37]i052: Condition 'VersionNT >= v6.1' evaluates to true.
[83B4:83B0][2024-08-21T17:55:37]i000: Setting string variable 'WixBundleName' to value 'Intel(R) Extreme Tuning Utility'
[83B4:83B0][2024-08-21T17:55:37]i000: Setting string variable 'WixBundleManufacturer' to value 'Intel Corporation'
[83B4:8FE0][2024-08-21T17:55:37]i000: Setting version variable 'WixBundleFileVersion' to value '7.14.2.14'
[83B4:83B0][2024-08-21T17:55:37]i100: Detect begin, 2 packages
[83B4:83B0][2024-08-21T17:55:37]i000: Product or related product not found: {823C3D41-1C6E-4ECA-9923-1200278AE478}
[83B4:83B0][2024-08-21T17:55:37]i000: Setting version variable 'MsiAlreadyInstalledVersion' to value '0.0.0.0'
[83B4:83B0][2024-08-21T17:55:37]i000: Setting string variable 'NETFRAMEWORK45' to value '533320'
[83B4:83B0][2024-08-21T17:55:37]i000: Setting version variable 'WindowsDllVersion' to value '10.0.22621.3810'
[83B4:83B0][2024-08-21T17:55:37]i101: Detected package: vcredist_64.exe, state: Absent, cached: None
[83B4:83B0][2024-08-21T17:55:37]i101: Detected package: Intel_XtuInstaller.msi, state: Absent, cached: None
[83B4:83B0][2024-08-21T17:55:37]i052: Condition 'BundleVersionNumber > MsiAlreadyInstalledVersion OR BundleVersionNumber = "0.0.0.0" OR NOT WixBundleAction = 5' evaluates to true.
[83B4:83B0][2024-08-21T17:55:37]i052: Condition 'WixBundleInstalled OR WindowsDllVersion >= "10.0.14393.0" OR NOT WixBundleAction = 5' evaluates to true.
[83B4:83B0][2024-08-21T17:55:37]i052: Condition 'WixBundleInstalled OR NOT WixBundleAction = 5 OR NETFRAMEWORK45 >= 528040' evaluates to true.
[83B4:83B0][2024-08-21T17:55:37]i199: Detect complete, result: 0x0
[83B4:8FE0][2024-08-21T17:55:39]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1
[83B4:83B0][2024-08-21T17:55:39]i200: Plan begin, 2 packages, action: Install
[83B4:83B0][2024-08-21T17:55:39]w321: Skipping dependency registration on package with no dependency providers: vcredist_64.exe
[83B4:83B0][2024-08-21T17:55:39]i000: Setting string variable 'WixBundleLog_vcredist_64.exe' to value 'C:\Users\cyrus\AppData\Local\Temp\Intel(R)_Extreme_Tuning_Utility_20240821175537_000_vcredist_64.exe.log'
[83B4:83B0][2024-08-21T17:55:39]i000: Setting string variable 'WixBundleRollbackLog_vcredist_64.exe' to value 'C:\Users\cyrus\AppData\Local\Temp\Intel(R)_Extreme_Tuning_Utility_20240821175537_000_vcredist_64.exe_rollback.log'
[83B4:83B0][2024-08-21T17:55:39]i000: Setting string variable 'WixBundleRollbackLog_Intel_XtuInstaller.msi' to value 'C:\Users\cyrus\AppData\Local\Temp\Intel(R)_Extreme_Tuning_Utility_20240821175537_001_Intel_XtuInstaller.msi_rollback.log'
[83B4:83B0][2024-08-21T17:55:39]i000: Setting string variable 'WixBundleLog_Intel_XtuInstaller.msi' to value 'C:\Users\cyrus\AppData\Local\Temp\Intel(R)_Extreme_Tuning_Utility_20240821175537_001_Intel_XtuInstaller.msi.log'
[83B4:83B0][2024-08-21T17:55:39]i201: Planned package: vcredist_64.exe, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: None
[83B4:83B0][2024-08-21T17:55:39]i201: Planned package: Intel_XtuInstaller.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[83B4:83B0][2024-08-21T17:55:39]i299: Plan complete, result: 0x0
[83B4:83B0][2024-08-21T17:55:39]i300: Apply begin
[83B4:83B0][2024-08-21T17:55:39]i010: Launching elevated engine process.
[83B4:83B0][2024-08-21T17:55:39]i011: Launched elevated engine process.
[83B4:83B0][2024-08-21T17:55:39]i012: Connected to elevated engine.
[7DAC:8C68][2024-08-21T17:55:39]i358: Pausing automatic updates.
[7DAC:8C68][2024-08-21T17:55:39]i359: Paused automatic updates.
[7DAC:8C68][2024-08-21T17:55:39]i360: Creating a system restore point.
[7DAC:8C68][2024-08-21T17:55:39]i361: Created a system restore point.
[7DAC:8C68][2024-08-21T17:55:39]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{fdc445a5-0180-47a6-a653-ab97fa2d4723}, options: 0x7, disable resume: No
[7DAC:8C68][2024-08-21T17:55:39]i000: Caching bundle from: 'C:\Windows\Temp\{2DD4497D-367E-4B8F-AC6C-F77DB074EF08}\.be\XTUUISetup.exe' to: 'C:\ProgramData\Package Cache\{fdc445a5-0180-47a6-a653-ab97fa2d4723}\XTUUISetup.exe'
[7DAC:8C68][2024-08-21T17:55:39]i320: Registering bundle dependency provider: {fdc445a5-0180-47a6-a653-ab97fa2d4723}, version: 7.14.2.14
[7DAC:8C68][2024-08-21T17:55:39]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{fdc445a5-0180-47a6-a653-ab97fa2d4723}, resume: Active, restart initiated: No, disable resume: No
[7DAC:6EEC][2024-08-21T17:55:39]i305: Verified acquired payload: vcredist_64.exe at path: C:\ProgramData\Package Cache\.unverified\vcredist_64.exe, moving to: C:\ProgramData\Package Cache\AE97F1E35C50A3C1B7B231995AD547828E71FE4C\vcredist_64.exe.
[7DAC:6EEC][2024-08-21T17:55:40]i305: Verified acquired payload: Intel_XtuInstaller.msi at path: C:\ProgramData\Package Cache\.unverified\Intel_XtuInstaller.msi, moving to: C:\ProgramData\Package Cache\{B3768C84-139F-4A71-A175-A2A85F4712DE}v7.14.2.14\Intel_XtuInstaller.msi.
[7DAC:8C68][2024-08-21T17:55:40]i301: Applying execute package: vcredist_64.exe, action: Install, path: C:\ProgramData\Package Cache\AE97F1E35C50A3C1B7B231995AD547828E71FE4C\vcredist_64.exe, arguments: '"C:\ProgramData\Package Cache\AE97F1E35C50A3C1B7B231995AD547828E71FE4C\vcredist_64.exe" /install /quiet /norestart'
[7DAC:8C68][2024-08-21T17:55:40]e000: Error 0x80070666: Process returned error: 0x666
[7DAC:8C68][2024-08-21T17:55:40]e000: Error 0x80070666: Failed to execute EXE package.
[83B4:83B0][2024-08-21T17:55:40]e000: Error 0x80070666: Failed to configure per-machine EXE package.
[83B4:83B0][2024-08-21T17:55:40]w350: Applied non-vital package: vcredist_64.exe, encountered error: 0x80070666. Continuing...
[7DAC:8C68][2024-08-21T17:55:40]i323: Registering package dependency provider: {B3768C84-139F-4A71-A175-A2A85F4712DE}, version: 7.14.2.14, package: Intel_XtuInstaller.msi
[7DAC:8C68][2024-08-21T17:55:40]i301: Applying execute package: Intel_XtuInstaller.msi, action: Install, path: C:\ProgramData\Package Cache\{B3768C84-139F-4A71-A175-A2A85F4712DE}v7.14.2.14\Intel_XtuInstaller.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" REMOVEALLAPPDATA=""'
[7DAC:8C68][2024-08-21T17:55:42]e000: Error 0x80070643: Failed to install MSI package.
[7DAC:8C68][2024-08-21T17:55:42]e000: Error 0x80070643: Failed to execute MSI package.
[83B4:83B0][2024-08-21T17:55:42]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[83B4:83B0][2024-08-21T17:55:42]i319: Applied execute package: Intel_XtuInstaller.msi, result: 0x80070643, restart: None
[83B4:83B0][2024-08-21T17:55:42]e000: Error 0x80070643: Failed to execute MSI package.
[7DAC:8C68][2024-08-21T17:55:42]i318: Skipped rollback of package: Intel_XtuInstaller.msi, action: Uninstall, already: Absent
[83B4:83B0][2024-08-21T17:55:42]i319: Applied rollback package: Intel_XtuInstaller.msi, result: 0x0, restart: None
[7DAC:8C68][2024-08-21T17:55:42]i329: Removed package dependency provider: {B3768C84-139F-4A71-A175-A2A85F4712DE}, package: Intel_XtuInstaller.msi
[7DAC:8C68][2024-08-21T17:55:42]i351: Removing cached package: Intel_XtuInstaller.msi, from path: C:\ProgramData\Package Cache\{B3768C84-139F-4A71-A175-A2A85F4712DE}v7.14.2.14\
[7DAC:8C68][2024-08-21T17:55:42]i301: Applying rollback package: vcredist_64.exe, action: Uninstall, path: C:\ProgramData\Package Cache\AE97F1E35C50A3C1B7B231995AD547828E71FE4C\vcredist_64.exe, arguments: '"C:\ProgramData\Package Cache\AE97F1E35C50A3C1B7B231995AD547828E71FE4C\vcredist_64.exe" /uninstall /quiet /norestart'
[83B4:83B0][2024-08-21T17:55:42]i319: Applied rollback package: vcredist_64.exe, result: 0x0, restart: None
[7DAC:8C68][2024-08-21T17:55:42]i351: Removing cached package: vcredist_64.exe, from path: C:\ProgramData\Package Cache\AE97F1E35C50A3C1B7B231995AD547828E71FE4C\
[7DAC:8C68][2024-08-21T17:55:42]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{fdc445a5-0180-47a6-a653-ab97fa2d4723}, resume: None, restart: None, disable resume: No
[7DAC:8C68][2024-08-21T17:55:42]i330: Removed bundle dependency provider: {fdc445a5-0180-47a6-a653-ab97fa2d4723}
[7DAC:8C68][2024-08-21T17:55:42]i352: Removing cached bundle: {fdc445a5-0180-47a6-a653-ab97fa2d4723}, from path: C:\ProgramData\Package Cache\{fdc445a5-0180-47a6-a653-ab97fa2d4723}\
[7DAC:8C68][2024-08-21T17:55:42]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{fdc445a5-0180-47a6-a653-ab97fa2d4723}, resume: None, restart initiated: No, disable resume: No
[83B4:83B0][2024-08-21T17:55:42]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No

Re:XTU will not install - Error code 0x80070643

JedG_Intel — Tue, 27 Aug 2024 07:06:53 GMT

Hello Wyllow,

Thank you for posting at Intel Community Forum

Upon checking, I can see that you have contacted us via chat about this concern. Please let us know how you would like us to continue assisting you, via chat or community?

We hope to hear from you soon!

Best regards,

Jed G.

Intel Customer Support Technician

Re:XTU will not install - Error code 0x80070643

JedG_Intel — Mon, 02 Sep 2024 02:30:20 GMT

Hello Wyllow,

I wanted to check if you had the chance to review the information that I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

Re: Re:XTU will not install - Error code 0x80070643

Wyllow — Thu, 05 Sep 2024 00:50:57 GMT

I apologize, I have not been around the last few days. I actually got my CPU RMA'd through the company I ordered it from.

I have the new CPU installed, but XTU will not install still. It still says unsupported platform with the new CPU.

Can you assist?

Re: Re:XTU will not install - Error code 0x80070643

AlHill — Thu, 05 Sep 2024 00:57:44 GMT

What is the model number of your processor?

Doc (not an Intel employee or contractor)
[If you find any Intel driver you might need, download and save it now.]

Re: Re:XTU will not install - Error code 0x80070643

Wyllow — Thu, 05 Sep 2024 01:08:36 GMT

14900ks

Additionally, when I try to install the below software, I get this error.

Intel® Arc™ & Iris® Xe Graphics - Windows*

Re: Re:XTU will not install - Error code 0x80070643

AlHill — Thu, 05 Sep 2024 01:18:10 GMT

What are your video settings in the bios?

Do you have an add-on videlo card?

Is the bios updated?

Doc (not an Intel employee or contractor)
[If you find any Intel driver you might need, download and save it now.]

Re: Re:XTU will not install - Error code 0x80070643

Wyllow — Thu, 05 Sep 2024 01:23:12 GMT

I am on the most up to date ASUS BIOS.

Specs:
Case: HYTE Y70 RGB Gaming Case - White
Motherboard: ASUS ROG Maximus Z790 Dark Hero - BIOS VERSION 1503
CPU: Intel® Core™ i9-14900KS
GPU: NVIDIA GeForce RTX 4090 - 24GB GDDR6X - ASUS TUF GAMING OC Edition
Ram: 32 GB [16 GB X2] DDR5-7200MHz CORSAIR Dominator Titanium

What video settings are you referring to? I can take a look but I do not know them off hand.

Re: Re:XTU will not install - Error code 0x80070643

AlHill — Thu, 05 Sep 2024 01:29:28 GMT

In the bios, is the integrated graphics enabled? You should be able to have both your nvidia and intel graphics enabled.

When the OS is up, in the device manager, do you see both graphics?

Doc (not an Intel employee or contractor)
[If you find any Intel driver you might need, download and save it now.]

Re: Re:XTU will not install - Error code 0x80070643

Wyllow — Thu, 05 Sep 2024 01:31:52 GMT

No, I only see the 4090.

Would this show other than in the "Display Adapters" section? I will check the BIOS now to see if I can turn on Intel Graphics, if you recommend it?

Re: Re:XTU will not install - Error code 0x80070643

AlHill — Thu, 05 Sep 2024 01:37:39 GMT

There could be something under "other devices".

Did you install the chipset inf?

Let's see what your bios says.

Doc (not an Intel employee or contractor)
[If you find any Intel driver you might need, download and save it now.]

Re: Re:XTU will not install - Error code 0x80070643

Wyllow — Thu, 05 Sep 2024 01:42:17 GMT

When trying to install "Chipset INF" I get this error.

This is what shows in Other Devices.

Re: Re:XTU will not install - Error code 0x80070643

AlHill — Thu, 05 Sep 2024 01:45:44 GMT

When you download the inf (and the xtu installer), run them from your download folder.

Doc (not an Intel employee or contractor)
[If you find any Intel driver you might need, download and save it now.]

Re: Re:XTU will not install - Error code 0x80070643

Wyllow — Thu, 05 Sep 2024 01:46:47 GMT

That is how I run them. Same errors.

Re: Re:XTU will not install - Error code 0x80070643

AlHill — Thu, 05 Sep 2024 01:50:44 GMT

Ok, what is the complete version of your OS?

Doc (not an Intel employee or contractor)
[If you find any Intel driver you might need, download and save it now.]

Re: Re:XTU will not install - Error code 0x80070643

Wyllow — Thu, 05 Sep 2024 01:55:50 GMT

I am on 10.0.22631 Build 22631?

Windows 11 23H2

Re: Re:XTU will not install - Error code 0x80070643

AlHill — Thu, 05 Sep 2024 02:08:17 GMT

Were you able to look at the bios video settings?

Doc (not an Intel employee or contractor)
[If you find any Intel driver you might need, download and save it now.]

Re: Re:XTU will not install - Error code 0x80070643

Wyllow — Thu, 05 Sep 2024 02:18:30 GMT

I was able to activate iGPU in the ASUS BIOS to get my "Intel Graphics" to show up.

EDIT: I am now able to run the "Intel Graphics Driver Installer". That is now running and installing.
DOUBLE EDIT: The Driver now shows up as the following after running the installer above.

Re: Re:XTU will not install - Error code 0x80070643

AlHill — Thu, 05 Sep 2024 02:17:49 GMT

Ok, after the graphics install, try xtu install again.

Doc (not an Intel employee or contractor)
[If you find any Intel driver you might need, download and save it now.]