topic Re:rstmwservice in Mobile and Desktop Processors

rstmwservice

Roman_ — Thu, 08 Aug 2024 13:00:28 GMT

HI THERE! I am a system administrator and I would like some help from you if possible

First and foremost: I DO NOT HAVE RAID SET UP

My pc specs can be found in attachment alongside pictures

This is the error in the event viewer that im getting: The RstMwService service terminated with the following error:
%%2684420176

This happens everytime I watch video/ play videogames

The pc does not go to BSOD, it just freezes until i force shutdown

I have tried absolutely everything. Going from windows 11 to 10, fresh install on my M2 drive, meaning my other Hard drives are on ahci mode, which i ensured via going to the bios

I have updated windows 11, uninstalling updates too.

-sfc scannow>nothing to report

-bios update>went well, no problems

-went back to w10>issue persist

- Rapid storage not enabled on bios either

-Configuration at the moment: I have left everything the way it was basically because i just did a fresh windows install AGAIN. Yes i have updated everything that needs update

I repeat, i do not have RAID set up on this computer, windows is installed on NVME drive, no partitions done either

I have tried absolutely everything related to this. Disabling the service also does not help only god knows why

Please, just this once please dont send a generic answer

Re:rstmwservice

DhannielM_Intel — Thu, 22 Aug 2024 23:35:11 GMT

Hi Roman_,

Thank you for posting on the community.

Since you have mentioned that you do not have any RAID set up on your computer and you disable the Rapid Storage on your BIOS. I will asking some questions for clarifications. Please answer the following question so we can dig deeper unto this situation:

Have you installed any software related on Rapid Storage?
Also, have you tried uninstalling any software related to Rapid storage?

Also, though you have provided a file containing your system information. I also want to request for your to perform System Support Utility (SSU) so we can properly see your system information. Please refer to the link for the instruction about the SSU: How to get the Intel® System Support Utility Logs on Windows*

I am looking forward hearing from you.

Best regards,

Dhanniel M.

Intel Customer Support Technician

Re:rstmwservice

DhannielM_Intel — Mon, 02 Sep 2024 02:12:56 GMT

Hi Roman_,

I hope you had the opportunity to review the questions I posted. At your earliest convenience, please let me know so we can determine the best course of action to resolve this matter efficiently.

Best regards,

Dhanniel M.

Intel Customer Support Technician

Re:rstmwservice

DhannielM_Intel — Thu, 05 Sep 2024 23:49:40 GMT

Hi Roman_,

Since I haven't heard back from you, I will be closing this thread. Though if you have other inquiries or further assistance, please submit a new post as this thread will no longer be monitored.

Best regards,

Dhanniel M.

Intel Customer Support Technician