Cannot install XTU

ooph0216 — Wed, 11 Sep 2024 16:54:15 GMT

Tried to update XTU, it told me to uninstall. after uninstalling it now says that im on an unsupported platform

Tried everything I saw on forums and no dice.

Log is here:

[3328:594C][2024-09-11T12:45:07]i001: Burn v3.14.1.8722, Windows v10.0 (Build 22631: Service Pack 0), path: C:\Users\User\AppData\Local\Temp\{41EA8799-5EA4-4E22-A0D4-153F05CF99A6}\.cr\XTUSetup_7.14.2.14 (2).exe
[3328:594C][2024-09-11T12:45:07]i000: Initializing string variable 'RemoveAllDataCheckboxValue' to value '[RemoveAllDataCheckbox]'
[3328:594C][2024-09-11T12:45:07]i000: Initializing version variable 'BundleVersionNumber' to value '7.14.2.14'
[3328:594C][2024-09-11T12:45:07]i009: Command Line: '"-burn.clean.room=C:\Users\User\Downloads\XTUSetup_7.14.2.14 (2).exe" -burn.filehandle.attached=604 -burn.filehandle.self=600'
[3328:594C][2024-09-11T12:45:07]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\User\Downloads\XTUSetup_7.14.2.14 (2).exe'
[3328:594C][2024-09-11T12:45:07]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\User\Downloads\'
[3328:594C][2024-09-11T12:45:07]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\User\AppData\Local\Temp\Intel(R)_Extreme_Tuning_Utility_20240911124507.log'
[3328:594C][2024-09-11T12:45:07]i052: Condition 'VersionNT >= v6.1' evaluates to true.
[3328:594C][2024-09-11T12:45:07]i000: Setting string variable 'WixBundleName' to value 'Intel(R) Extreme Tuning Utility'
[3328:594C][2024-09-11T12:45:07]i000: Setting string variable 'WixBundleManufacturer' to value 'Intel Corporation'
[3328:4204][2024-09-11T12:45:07]i000: Setting version variable 'WixBundleFileVersion' to value '7.14.2.14'
[3328:594C][2024-09-11T12:45:07]i100: Detect begin, 2 packages
[3328:594C][2024-09-11T12:45:07]i000: Product or related product not found: {823C3D41-1C6E-4ECA-9923-1200278AE478}
[3328:594C][2024-09-11T12:45:07]i000: Setting version variable 'MsiAlreadyInstalledVersion' to value '0.0.0.0'
[3328:594C][2024-09-11T12:45:07]i000: Setting string variable 'NETFRAMEWORK45' to value '533320'
[3328:594C][2024-09-11T12:45:07]i000: Setting version variable 'WindowsDllVersion' to value '10.0.22621.3810'
[3328:594C][2024-09-11T12:45:07]i101: Detected package: vcredist_64.exe, state: Absent, cached: None
[3328:594C][2024-09-11T12:45:07]i101: Detected package: Intel_XtuInstaller.msi, state: Absent, cached: None
[3328:594C][2024-09-11T12:45:07]i052: Condition 'BundleVersionNumber > MsiAlreadyInstalledVersion OR BundleVersionNumber = "0.0.0.0" OR NOT WixBundleAction = 5' evaluates to true.
[3328:594C][2024-09-11T12:45:07]i052: Condition 'WixBundleInstalled OR WindowsDllVersion >= "10.0.14393.0" OR NOT WixBundleAction = 5' evaluates to true.
[3328:594C][2024-09-11T12:45:07]i052: Condition 'WixBundleInstalled OR NOT WixBundleAction = 5 OR NETFRAMEWORK45 >= 528040' evaluates to true.
[3328:594C][2024-09-11T12:45:07]i199: Detect complete, result: 0x0
[3328:4204][2024-09-11T12:45:10]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1
[3328:594C][2024-09-11T12:45:10]i200: Plan begin, 2 packages, action: Install
[3328:594C][2024-09-11T12:45:10]w321: Skipping dependency registration on package with no dependency providers: vcredist_64.exe
[3328:594C][2024-09-11T12:45:10]i000: Setting string variable 'WixBundleLog_vcredist_64.exe' to value 'C:\Users\User\AppData\Local\Temp\Intel(R)_Extreme_Tuning_Utility_20240911124507_000_vcredist_64.exe.log'
[3328:594C][2024-09-11T12:45:10]i000: Setting string variable 'WixBundleRollbackLog_vcredist_64.exe' to value 'C:\Users\User\AppData\Local\Temp\Intel(R)_Extreme_Tuning_Utility_20240911124507_000_vcredist_64.exe_rollback.log'
[3328:594C][2024-09-11T12:45:10]i000: Setting string variable 'WixBundleRollbackLog_Intel_XtuInstaller.msi' to value 'C:\Users\User\AppData\Local\Temp\Intel(R)_Extreme_Tuning_Utility_20240911124507_001_Intel_XtuInstaller.msi_rollback.log'
[3328:594C][2024-09-11T12:45:10]i000: Setting string variable 'WixBundleLog_Intel_XtuInstaller.msi' to value 'C:\Users\User\AppData\Local\Temp\Intel(R)_Extreme_Tuning_Utility_20240911124507_001_Intel_XtuInstaller.msi.log'
[3328:594C][2024-09-11T12:45:10]i201: Planned package: vcredist_64.exe, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: None
[3328:594C][2024-09-11T12:45:10]i201: Planned package: Intel_XtuInstaller.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[3328:594C][2024-09-11T12:45:10]i299: Plan complete, result: 0x0
[3328:594C][2024-09-11T12:45:10]i300: Apply begin
[3328:594C][2024-09-11T12:45:10]i010: Launching elevated engine process.
[3328:594C][2024-09-11T12:45:11]i011: Launched elevated engine process.
[3328:594C][2024-09-11T12:45:12]i012: Connected to elevated engine.
[5A8C:4D94][2024-09-11T12:45:12]i358: Pausing automatic updates.
[5A8C:4D94][2024-09-11T12:45:12]i359: Paused automatic updates.
[5A8C:4D94][2024-09-11T12:45:12]i360: Creating a system restore point.
[5A8C:4D94][2024-09-11T12:45:12]i361: Created a system restore point.
[5A8C:4D94][2024-09-11T12:45:12]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{fdc445a5-0180-47a6-a653-ab97fa2d4723}, options: 0x7, disable resume: No
[5A8C:4D94][2024-09-11T12:45:12]i000: Caching bundle from: 'C:\Users\User\AppData\Local\Temp\{03D31081-B8F9-43FF-8A5D-08E97EF864FB}\.be\XTUUISetup.exe' to: 'C:\ProgramData\Package Cache\{fdc445a5-0180-47a6-a653-ab97fa2d4723}\XTUUISetup.exe'
[5A8C:4D94][2024-09-11T12:45:12]i320: Registering bundle dependency provider: {fdc445a5-0180-47a6-a653-ab97fa2d4723}, version: 7.14.2.14
[5A8C:4D94][2024-09-11T12:45:12]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{fdc445a5-0180-47a6-a653-ab97fa2d4723}, resume: Active, restart initiated: No, disable resume: No
[5A8C:51D8][2024-09-11T12:45:12]i305: Verified acquired payload: vcredist_64.exe at path: C:\ProgramData\Package Cache\.unverified\vcredist_64.exe, moving to: C:\ProgramData\Package Cache\AE97F1E35C50A3C1B7B231995AD547828E71FE4C\vcredist_64.exe.
[5A8C:51D8][2024-09-11T12:45:13]i305: Verified acquired payload: Intel_XtuInstaller.msi at path: C:\ProgramData\Package Cache\.unverified\Intel_XtuInstaller.msi, moving to: C:\ProgramData\Package Cache\{B3768C84-139F-4A71-A175-A2A85F4712DE}v7.14.2.14\Intel_XtuInstaller.msi.
[5A8C:4D94][2024-09-11T12:45:13]i301: Applying execute package: vcredist_64.exe, action: Install, path: C:\ProgramData\Package Cache\AE97F1E35C50A3C1B7B231995AD547828E71FE4C\vcredist_64.exe, arguments: '"C:\ProgramData\Package Cache\AE97F1E35C50A3C1B7B231995AD547828E71FE4C\vcredist_64.exe" /install /quiet /norestart'
[5A8C:4D94][2024-09-11T12:45:13]e000: Error 0x80070666: Process returned error: 0x666
[5A8C:4D94][2024-09-11T12:45:13]e000: Error 0x80070666: Failed to execute EXE package.
[3328:594C][2024-09-11T12:45:13]e000: Error 0x80070666: Failed to configure per-machine EXE package.
[3328:594C][2024-09-11T12:45:13]w350: Applied non-vital package: vcredist_64.exe, encountered error: 0x80070666. Continuing...
[5A8C:4D94][2024-09-11T12:45:13]i323: Registering package dependency provider: {B3768C84-139F-4A71-A175-A2A85F4712DE}, version: 7.14.2.14, package: Intel_XtuInstaller.msi
[5A8C:4D94][2024-09-11T12:45:13]i301: Applying execute package: Intel_XtuInstaller.msi, action: Install, path: C:\ProgramData\Package Cache\{B3768C84-139F-4A71-A175-A2A85F4712DE}v7.14.2.14\Intel_XtuInstaller.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" REMOVEALLAPPDATA=""'
[5A8C:4D94][2024-09-11T12:45:16]e000: Error 0x80070643: Failed to install MSI package.
[5A8C:4D94][2024-09-11T12:45:16]e000: Error 0x80070643: Failed to execute MSI package.
[3328:594C][2024-09-11T12:45:16]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[3328:594C][2024-09-11T12:45:16]i319: Applied execute package: Intel_XtuInstaller.msi, result: 0x80070643, restart: None
[3328:594C][2024-09-11T12:45:16]e000: Error 0x80070643: Failed to execute MSI package.
[5A8C:4D94][2024-09-11T12:45:16]i318: Skipped rollback of package: Intel_XtuInstaller.msi, action: Uninstall, already: Absent
[3328:594C][2024-09-11T12:45:16]i319: Applied rollback package: Intel_XtuInstaller.msi, result: 0x0, restart: None
[5A8C:4D94][2024-09-11T12:45:16]i329: Removed package dependency provider: {B3768C84-139F-4A71-A175-A2A85F4712DE}, package: Intel_XtuInstaller.msi
[5A8C:4D94][2024-09-11T12:45:16]i351: Removing cached package: Intel_XtuInstaller.msi, from path: C:\ProgramData\Package Cache\{B3768C84-139F-4A71-A175-A2A85F4712DE}v7.14.2.14\
[5A8C:4D94][2024-09-11T12:45:16]i301: Applying rollback package: vcredist_64.exe, action: Uninstall, path: C:\ProgramData\Package Cache\AE97F1E35C50A3C1B7B231995AD547828E71FE4C\vcredist_64.exe, arguments: '"C:\ProgramData\Package Cache\AE97F1E35C50A3C1B7B231995AD547828E71FE4C\vcredist_64.exe" /uninstall /quiet /norestart'
[3328:594C][2024-09-11T12:45:16]i319: Applied rollback package: vcredist_64.exe, result: 0x0, restart: None
[5A8C:4D94][2024-09-11T12:45:16]i351: Removing cached package: vcredist_64.exe, from path: C:\ProgramData\Package Cache\AE97F1E35C50A3C1B7B231995AD547828E71FE4C\
[5A8C:4D94][2024-09-11T12:45:16]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{fdc445a5-0180-47a6-a653-ab97fa2d4723}, resume: None, restart: None, disable resume: No
[5A8C:4D94][2024-09-11T12:45:16]i330: Removed bundle dependency provider: {fdc445a5-0180-47a6-a653-ab97fa2d4723}
[5A8C:4D94][2024-09-11T12:45:16]i352: Removing cached bundle: {fdc445a5-0180-47a6-a653-ab97fa2d4723}, from path: C:\ProgramData\Package Cache\{fdc445a5-0180-47a6-a653-ab97fa2d4723}\
[5A8C:4D94][2024-09-11T12:45:16]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{fdc445a5-0180-47a6-a653-ab97fa2d4723}, resume: None, restart initiated: No, disable resume: No
[3328:594C][2024-09-11T12:45:17]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No

for reference im running on a i9-13900k

Re:Cannot install XTU

Mike_Intel — Wed, 18 Dec 2024 03:41:52 GMT

Hello ooph0216,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

Are you still having issues with the XTU?
Can you tell us more abut the issue and the troubleshooting steps that you tried?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re:Cannot install XTU

Mike_Intel — Sun, 22 Dec 2024 23:26:40 GMT

Hello ooph0216,

I hope this message finds you well.

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

Re:Cannot install XTU

Mike_Intel — Wed, 25 Dec 2024 23:59:28 GMT

Hello ooph0216,

I hope you are having a good day.

I am sending another follow up on the information that I requested.

Since we have not heard back from you, I need to close this inquiry.

If you need further assistance, please post a new question as this thread will no longer be monitored.

Thank you and have a great day.

Best regards,

Michael L.

Intel Customer Support Technician

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