topic Re:Problem with Processor Intel® Core™ i7-13700H in Mobile and Desktop Processors

Problem with Processor Intel® Core™ i7-13700H

major007 — Thu, 22 Aug 2024 00:50:27 GMT

Hello there,
I have a laptop Lenovo IdeaPad 5i pro (Gen. 16IRH8 with Processor Intel® Core™ i7-13700H and I have heard about the instability problem of the 13th & 14th generations of Intel desktop processors which have gone viral through the internet and now many YouTubers mention that they are suffering from the same problem with their laptops powered by Intel mobile processors like mine and that the problem is not limited to CPUs only so although I don't suffer from any problem until now I am afraid to open my laptop for about 2 weeks since I heard about this problem. So is Intel core i7-13700H vulnerable to such a problem with time and is there any update to wait for to fix this problem and so I guarantee that I will be on the safe side?

Re:Problem with Processor Intel® Core™ i7-13700H

RobbieR_Intel — Mon, 26 Aug 2024 02:30:46 GMT

Hello major007,

Thank you for reaching out to us with your concerns about the Intel(R) Core(R) i7-13700H in your system. We understand that recent reports about processor stability can be worrying, and we appreciate your proactive approach in seeking clarity.

The symptoms being reported in the press on 13th/14th Gen mobile systems – including system hangs and crashes – are common symptoms stemming from a broad range of potential software and hardware issues. Intel has not been able to correlate reports of Intel Core 13th/14th Gen HX or other mobile processors to the Vmin Shift Instability issue. Intel has not observed the Vmin Shift Instability issue on embedded products.

We recommend keeping your system updated with the latest BIOS and driver updates from Lenovo to ensure optimal performance and stability.

If you have other questions, kindly let us know.

We look forward for your response!

Best Regards,

Robbie R.

Intel Customer Support Technician

Re:Problem with Processor Intel® Core™ i7-13700H

RobbieR_Intel — Thu, 05 Sep 2024 22:27:39 GMT

Hello major007,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best Regards,

Robbie R.

Intel Customer Support Technician

Re: Re:Problem with Processor Intel® Core™ i7-13700H

major007 — Thu, 05 Sep 2024 22:37:27 GMT

Hello Robbie R,
Where are those questions which you want me to review?

Thanks

Re:Problem with Processor Intel® Core™ i7-13700H

AlfredoS_Intel — Thu, 12 Sep 2024 08:52:55 GMT

HI major007,

Sorry for the confusion.

We are actually waiting for your feedback regarding the answer that we provided.

Best Regards,

Alfred S

Intel® Customer Support Technician

Re:Problem with Processor Intel® Core™ i7-13700H

RobbieR_Intel — Sun, 15 Sep 2024 22:08:04 GMT

Hello Major007,

We have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Robbie R.

Intel Customer Support Technician

Re: Re:Problem with Processor Intel® Core™ i7-13700H

Lison_Mendis — Mon, 11 Nov 2024 18:40:38 GMT

Hi I would like to know if there's any resolution for this problem on intel's side.

Thanks