topic Intel lost my RMA CPU? in Mobile and Desktop Processors

Intel lost my RMA CPU?

Theros — Tue, 24 Sep 2024 16:45:42 GMT

Hello,

In what seems to be a theme, I opened an RMA request in late August and received a waybill and commercial invoice to send my defective i7-13700K back on September 3rd. A few days later on September 6th it showed as delivered, and a customer support agent confirmed it was received on September 8th and would take a few days for validation. After that I didn't receive any further communications.

Fast forward a few weeks, and after sending in two requests for the status of the RMA, I get a "We'll look into it" followed by an email saying that since I haven't sent the CPU in, they will close the RMA request if it's not received within 60 days of the initial request. Except of course I already sent in the CPU and it's no longer in my possession.

I'm lucky I still had an older motherboard/CPU combination, or I'd have no computer to work from home with. What's going on?

Support Request: #06341512

Re: Intel lost my RMA CPU?

BenjiWalts — Tue, 11 Feb 2025 05:39:12 GMT

Hey Theros,

Did you ever get a replacement from Intel? Im about to go through the same RMA process as you as my I9 13900KS has died and I'm currently speaking with a Intel rep to go through the RMA process.

Kind Regards,

Benji

Re: Intel lost my RMA CPU?

Theros — Tue, 11 Feb 2025 20:19:21 GMT

It took 18 emails back-and-forth to sort out, after which a replacement finally shipped on September 30th. It took until mid-October before it got to me and I was able to confirm it actually worked and close the support case. Unfortunately the replacement is a good 10-15% slower than the chip it replaced at recommended settings.