topic Re: i9-13900kf replacement in Mobile and Desktop Processors

i9-13900kf replacement

ComputerGecko — Wed, 02 Oct 2024 02:06:39 GMT

Hi...

I have this cpu and it is not working properly.

I purchased it from Amazon and it is almost 12 months old.

How do I get it replaced?

Re: i9-13900kf replacement

AlHill — Wed, 02 Oct 2024 10:07:06 GMT

Describe, in detail, "not working properly".

Have you run the IPDT?

https://www.intel.com/content/www/us/en/support/articles/000005567/processors.html

Doc (not an Intel employee or contractor)
[Fear and the desire for control are primary motivators for shadow dwellers. ]

Re: i9-13900kf replacement

ComputerGecko — Mon, 07 Oct 2024 15:50:07 GMT

Thanks for this!

Here is what the results are:

Re: i9-13900kf replacement

AlHill — Mon, 07 Oct 2024 16:03:54 GMT

Ok, so where is it not working properly?

Doc (not an Intel employee or contractor)
[Fear and the desire for control are primary motivators for shadow dwellers. ]

Re: i9-13900kf replacement

asdfadsf234asdf — Mon, 07 Oct 2024 19:21:35 GMT

You need to start the rma process. Intel recently found that all 13/14 gen processors have a fatal design flaw. They should do a full recall, but they don't want to. They will refund you, but they will make it difficult. The 12th gen processors don't have the same hardware issue that 13/14 gen have. You can buy a 12th gen now and and replace your CPU while Intel slow walks the return.

Re: i9-13900kf replacement

ComputerGecko — Mon, 07 Oct 2024 19:38:17 GMT

Thanks.

I'll try that...

Re: i9-13900kf replacement

ComputerGecko — Tue, 08 Oct 2024 03:54:48 GMT

Constant crashing, inability to overclock or even run the cpu at default settings for risk of overheating. Slower processing times when running games. Lagging when opening simply games while certain setting have not been applied. Crashing from opening certain applications. Clashing with anti cheat

Re: i9-13900kf replacement

AlHill — Tue, 08 Oct 2024 10:36:51 GMT

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[Fear and the desire for control are primary motivators for shadow dwellers. ]