https://community.intel.com/t5/Mobile-and-Desktop-Processors/13th-and-14th-generation-CPUs/m-p/1636840#M78239 Hi,<BR /><BR />I hope this message finds you well.<BR />I am writing to bring to your attention a serious issue regarding a PC desktop I purchased from Best buy on 13th April 2024. Below are the details of my situation:<BR /><BR />I bought the PC with the following specifications from Best Buy:<BR /><BR />iBUYPOWER - Y40 Gaming Desktop PC - Intel Core i7 14700F - NVIDIA GeForce RTX 4060Ti 16GB - 32GB DDR5 RAM - 2TB NVMe - Black<BR /><BR />Unfortunately, shortly after the purchase, the PC began to experience serious issues. However, I was admitted to the hospital at that time due to a brain stroke and was unable to follow up on the issue for several months. As soon as I was able, I visited the Bedt buy store, where I left the PC for inspection.<BR /><BR />It appears that the issue stems from the Intel generation processor that I’ve bought ,which I believe is incompatible with Windows 11. When I initially returned the PC, the staff only updated Windows, suggesting that this would resolve the issue. However, I know that Intel's 13th and 14th-generation CPUs are not fully compatible with Windows 11, and the problem could not be resolved by a simple Windows update.<BR /><BR />I recently returned to the store again, and I was informed that there is no issue with the PC, and that I had not clearly declared the problem. This has caused me considerable frustration, as I spent around $2,700 on this PC, which also resulted in the data <LI-EMOJI id="lia_bar-chart" title=":bar_chart:"></LI-EMOJI> damage of one of my 8TB external hard drives.<BR /><BR />As a 78-year-old loyal customer who has always trusted Intel throughout my life, I am extremely disappointed with the lack of resolution to this issue. I kindly request detailed information on how this matter can be resolved. Please let me know how you can assist me, either by providing a solution for the PC's defect or by helping me to communicate effectively with Best by store staff by sending me a declaration to show them.<BR /><BR />I would greatly appreciate your prompt response and support in addressing this matter.<BR /><BR />Thank you for your time and attention.<BR /><BR />Regards<BR /><BR />Owlad Sat, 12 Oct 2024 17:05:06 GMT Mortezaowlad 2024-10-12T17:05:06Z https://community.intel.com/t5/Mobile-and-Desktop-Processors/13th-and-14th-generation-CPUs/m-p/1636840#M78239 Hi,<BR /><BR />I hope this message finds you well.<BR />I am writing to bring to your attention a serious issue regarding a PC desktop I purchased from Best buy on 13th April 2024. Below are the details of my situation:<BR /><BR />I bought the PC with the following specifications from Best Buy:<BR /><BR />iBUYPOWER - Y40 Gaming Desktop PC - Intel Core i7 14700F - NVIDIA GeForce RTX 4060Ti 16GB - 32GB DDR5 RAM - 2TB NVMe - Black<BR /><BR />Unfortunately, shortly after the purchase, the PC began to experience serious issues. However, I was admitted to the hospital at that time due to a brain stroke and was unable to follow up on the issue for several months. As soon as I was able, I visited the Bedt buy store, where I left the PC for inspection.<BR /><BR />It appears that the issue stems from the Intel generation processor that I’ve bought ,which I believe is incompatible with Windows 11. When I initially returned the PC, the staff only updated Windows, suggesting that this would resolve the issue. However, I know that Intel's 13th and 14th-generation CPUs are not fully compatible with Windows 11, and the problem could not be resolved by a simple Windows update.<BR /><BR />I recently returned to the store again, and I was informed that there is no issue with the PC, and that I had not clearly declared the problem. This has caused me considerable frustration, as I spent around $2,700 on this PC, which also resulted in the data <LI-EMOJI id="lia_bar-chart" title=":bar_chart:"></LI-EMOJI> damage of one of my 8TB external hard drives.<BR /><BR />As a 78-year-old loyal customer who has always trusted Intel throughout my life, I am extremely disappointed with the lack of resolution to this issue. I kindly request detailed information on how this matter can be resolved. Please let me know how you can assist me, either by providing a solution for the PC's defect or by helping me to communicate effectively with Best by store staff by sending me a declaration to show them.<BR /><BR />I would greatly appreciate your prompt response and support in addressing this matter.<BR /><BR />Thank you for your time and attention.<BR /><BR />Regards<BR /><BR />Owlad Sat, 12 Oct 2024 17:05:06 GMT https://community.intel.com/t5/Mobile-and-Desktop-Processors/13th-and-14th-generation-CPUs/m-p/1636840#M78239 Mortezaowlad 2024-10-12T17:05:06Z