topic Slow RMA Response times in Mobile and Desktop Processors

Slow RMA Response times

flacbag — Thu, 17 Oct 2024 23:33:11 GMT

It's been almost four days since I have opened a request for RMA, is there an outage, or issue that prevents our cases from being serviced?

Re: Slow RMA Response times

PuppetMaster — Fri, 18 Oct 2024 11:50:11 GMT

Get ready for the worst costumer support experience you’ve ever had, and yes I’m talking out of experience my RMA cpu has been in intels possession for almost a month while they said it’s estimated to take 5-7 business days when that passed and I sent an email to check on what’s going on they said they didn’t receive any defect cpu from me 🫣 I’ve got proof of delivery signed by intel and they lost it and have been checking for it for 2 weeks almost without progress I find it funny how they can treat costumers like this without offering any sort of compensation for the extended duration of the RMA process even tho it’s their fault.

Re: Slow RMA Response times

flacbag — Fri, 18 Oct 2024 14:19:28 GMT

Thanks for the reply, I am fortunate that my CPU is still stable enough to use for light tasks. I really hope someone at Intel will make this right for you, this kind of downtime would directly impact my normal operations.

Re: Slow RMA Response times

PuppetMaster — Fri, 18 Oct 2024 14:51:38 GMT

I hope it goes as smooth as possible for you gl, but prepare for the worst case scenario in your case I would ask for refund and buy a new one while you ship the old one!

Re: Slow RMA Response times

Thaleios — Wed, 30 Oct 2024 16:19:22 GMT

I also have been waiting for almost a month *after* my cpu passed validation. I have repeatedly emailed them and posted messages on the rma ticket and it's complete crickets, nothing from them. They were super responsive until I shipped the cpu to them. I really hope this is just that they are slammed and not a sign of incompetence or fraud.