topic Re:ARL_H_DDR5_SODIMM_RVP doesn't start in Mobile and Desktop Processors

ARL_H_DDR5_SODIMM_RVP doesn't start

Jeremy26 — Mon, 04 Nov 2024 01:57:32 GMT

For some reason the RVP doesn't start.

From the 7-seg display always showing EC06 / EC07 error code.

Please advise for the problem and how can it be fixed?

Re:ARL_H_DDR5_SODIMM_RVP doesn't start

RandyT_Intel — Mon, 11 Nov 2024 23:25:16 GMT

Hello Jeremy26,

Thank you for reaching out to us regarding the issue you’re experiencing with system. To better assist you, I need to gather some additional information. Could you please answer the following questions?

Has this issue occurred before?
Can you please run the System Support Utility (SSU) and share the logs with me?
What troubleshooting steps have you tried so far to fix the issue?
Any software and hardware changes made before this issue?

EC06 and EC07 typically indicate specific hardware or firmware issues. These codes are often related to initialization failures or component malfunctions.

EC06: This error might be related to a failure in initializing certain hardware components or a firmware issue.
EC07: This error could indicate a problem with the system’s power-on self-test (POST) or a failure in a critical component during startup.

Providing this information will help me diagnose the system more accurately and check for available solutions. Thank you for your cooperation, and I look forward to your response.

Best regards,

Randy T.

Intel Customer Support Technician

Re:ARL_H_DDR5_SODIMM_RVP doesn't start

RandyT_Intel — Fri, 15 Nov 2024 02:23:31 GMT

Hello Jeremy26,

I wanted to follow up regarding the questions and information we shared with you recently. Have you had a chance to review them? Your feedback is invaluable in helping us determine the next best course of action.

Please let me know if you have any thoughts or if there's anything else you need from us.

Looking forward to your response!

Randy T.

Intel Customer Support Technician

Re:ARL_H_DDR5_SODIMM_RVP doesn't start

RandyT_Intel — Mon, 18 Nov 2024 21:56:07 GMT

Hello Jeremy26,

Since I have not received any response from you, I will proceed with closing this ticket. Please note that this case will no longer be monitored.

If you have any new questions or inquiries, kindly submit another ticket, and we will be happy to assist you.

Thank you for your understanding.

Best regards,

Randy T.

Intel Customer Support Technician