topic Re:13th and 14th gen problem in Mobile and Desktop Processors

13th and 14th gen problem

FOAD_UK — Sat, 24 Aug 2024 12:23:16 GMT

Hi. I recently bought my first pc. It's a prebuilt with a i5 14400 unaware about the current 13th and 14th gen problem. I was wondering if my i5 14400 will be effected by this or not. Tbh I don't know much about PC hardware idk if this is a stupid question or not.

Re:13th and 14th gen problem

RobbieR_Intel — Sun, 24 Nov 2024 21:37:49 GMT

Hello FOAD_UK,

Thank you for reaching out. I understand that you would want to know if your Intel® Core™ i5 processor 14400 (20M Cache, up to 4.70 GHz) is affected by the instability issues.

I'm glad to let you know that your processor is unaffected. For more information of affected processors, please see Additional Warranty Updates on Intel Core 13th/14th Gen Desktop Processors

If you have further questions, kindly let us know.

Best Regards,

Robbie R.

Intel Customer Support Technician

Re:13th and 14th gen problem

RobbieR_Intel — Thu, 28 Nov 2024 21:35:01 GMT

Hello FOAD_UK,

I wanted to follow up to see if you had a chance to look over the information I posted. Your feedback at your earliest convenience would be greatly appreciated so we can move forward with resolving this matter.

Best Regards,

Robbie R.

Intel Customer Support Technician

Re:13th and 14th gen problem

RobbieR_Intel — Mon, 02 Dec 2024 22:31:46 GMT

Hello FOAD_UK,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Robbie R.

Intel Customer Support Technician