topic PROBLEMA PROCESADOR i9 13900KF in Mobile and Desktop Processors

PROBLEMA PROCESADOR i9 13900KF

Josue2031 — Fri, 29 Nov 2024 12:59:39 GMT

He tenido muchos problemas con este procesador sabiendo lo costoso que me salió y no poder hacer uso pleno de él para mis tareas de renderizado o incluso gaming. Solicito una solución o algún tipo de servicio técnico. Gracias

Re:PROBLEMA PROCESADOR i9 13900KF

Ernesto_C_Intel1 — Fri, 27 Dec 2024 00:54:49 GMT

Hi Josue2031,

Por favor, ten en cuenta que solo puedo apoyarte en inglés. He utilizado una herramienta de traducción web para traducir esta respuesta, por lo tanto, puede haber alguna traducción inexacta.

Thank you for posting in Intel Communities.

I would like to ask the following questions to further understand the issue you've encountered with the i9-13900KF.

a. May I know the exact issue that you're experiencing?

b. What steps were taken to troubleshoot this issue?

c. Was the processor purchased less than 30 days ago?

d. Is there any sign of physical damage on the processor?

e. Make and model of the motherboard(s) used with the processor

f. Make and part number of the Random Access Memory (RAM)

g. Did you overclock the processor? Please note that if the system was overclocked, including voltage/frequency beyond the processor supported specifications, your processor voids warranty

h. May I know what is the GPU you're using with the system?

Regards,

Ernesto C.

Intel Customer Support Engineer

Re: Re:PROBLEMA PROCESADOR i9 13900KF

Josue2031 — Fri, 27 Dec 2024 01:12:16 GMT

a. Problem Description: Some games, such as Fortnite, close unexpectedly, and rendering programs like Twinmotion and D5 Render fail to open properly.

b. Steps Taken to Solve the Problem: I have reinstalled the GPU drivers, updated the motherboard BIOS, verified the integrity of the game files, and tested different graphics configurations.

c. Processor Purchase: The processor was purchased on July 20, 2023.

d. Physical Damage: There are no visible signs of physical damage to the processor, as it has been used with liquid cooling from the start.

e. Motherboard Used: The motherboard is a Gigabyte Z790 Eagle AX.

f. RAM: I am using 2 DDR5 RAM modules of 8 GB each (16 GB total), manufactured by Corsair.

g. Overclocking: I have not overclocked the processor; it is running within standard specifications.

h. GPU Used: The installed GPU is a NVIDIA GeForce RTX 4070 with 12 GB of VRAM.

Re:PROBLEMA PROCESADOR i9 13900KF

Ernesto_C_Intel1 — Sun, 29 Dec 2024 21:03:06 GMT

Hi Josue2031,

Thank you for responding to my previous post. I'd like to confirm if you are experiencing any BSOD's while playing games or when using the rendering programs like Twinmotion and D5 Render?

Additionally, can you provide the following logs for me to further investigate what's happening with the applications you've mentioned:

Please provide an application event viewer log from your system. Below are the steps to generate the logs
1. Right Click on the Start Button
2. Click on Event Viewer
3. Click on the chevron of the Windows Logs
4. Right Click on the Application and select Save All Events As
5. Save the file and send us a copy
6. make sure to indicate the timestamp of the crash
Please provide an System event viewer log from your system. Below are the steps to generate the logs
1. Right Click on the Start Button
2. Click on Event Viewer
3. Click on the chevron of the Windows Logs
4. Right Click on the System and select Save All Events As
5. Save the file and send us a copy
6. make sure to indicate the timestamp of the crash

Regards,

Ernesto C.

Intel Customer Support Engineer

Re:PROBLEMA PROCESADOR i9 13900KF

Ernesto_C_Intel1 — Thu, 02 Jan 2025 20:24:29 GMT

Hi Josue2031,

I would like to follow-up with my previous message

Please let me know if your need more time to answer?

Regards,

Ernesto C.

Intel Customer Support Engineer

Re:PROBLEMA PROCESADOR i9 13900KF

Ernesto_C_Intel1 — Sun, 05 Jan 2025 20:50:05 GMT

Hi Josue2031,

I haven't received your response from my previous post. I will go ahead and close this case now.

If you still need assistance, feel free to create another post or contact Intel Customer Support directly

Intel Customer Support: https://www.intel.com/content/www/us/en/support.html

Regards,

Ernesto C.

Intel Customer Support Engineer