topic Re:Power Consumption Bug in Mobile and Desktop Processors

Power Consumption Bug

bapp0o — Fri, 06 Sep 2024 16:23:08 GMT

For the last days i left my intel xtu running in the background, today after a few hours of idling i came across this power consumption, i knew i7/i9's are known to draw some power but **bleep**' 10 quadrilion watts?

Re:Power Consumption Bug

RandyT_Intel — Thu, 05 Dec 2024 04:50:21 GMT

Hello bapp0o,

Thank you for reaching out to us regarding the issue you’re experiencing with Intel® Extreme Tuning Utility (Intel® XTU) readings. To better assist you, I need to gather some additional information. Could you please answer the following questions?

Has this issue occurred before?
Can you please run the System Support Utility (SSU) and share the logs with me?
Have you checked if the power consumption reading is accurate?
Is your Intel XTU (Extreme Tuning Utility) up to date?
Are there any other applications running in the background that could be affecting the power consumption?
Have you noticed any other unusual behavior or performance issues with your PC?
What are the temperatures of your CPU during these idle periods?

Providing this information will help me diagnose the system more accurately and check for available solutions. Thank you for your cooperation, and I look forward to your response.

Best regards,

Randy T.

Intel Customer Support Technician

Re:Power Consumption Bug

RandyT_Intel — Sun, 08 Dec 2024 21:22:12 GMT

Hello bapp0o,

I wanted to follow up regarding the questions and information we shared with you recently. Have you had a chance to review them? Your feedback is invaluable in helping us determine the next best course of action.

Please let me know if you have any thoughts or if there's anything else you need from us.

Looking forward to your response!

Best regards,

Randy T.

Intel Customer Support Technician

Re:Power Consumption Bug

RandyT_Intel — Tue, 10 Dec 2024 21:44:41 GMT

Hello bapp0o,

Since I have not received any response from you, I will proceed with closing this ticket. Please note that this case will no longer be monitored.

If you have any new questions or inquiries, kindly submit another ticket, and we will be happy to assist you.

Best regards,

Randy T.

Intel Customer Support Technician